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iPod Touch or "Internet Tablet" for the un-tech savvy?

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No, this one is Apple's fault. Apparently, when I tried to place the order online, I didn't get very far, but the very act of providing the CC number performed the authorization, which is a big no-no. So when I called the order in, the card had already been authorized and didn't have available funds for the phone order. to compound my frustration with them, I have called two days in a row, they keep promising that they will release the holds, but they don't. The second time I called, I told them that they needed to escalate it with their bank department, but they refused to.

It's just a great example of how adherance to the process and a CSR script can make things miserable.