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ipod...sad face ipod icon...help........

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ipod...sad face ipod icon...help........

carlotinsay
My ipod wont start. All i see is a sad ipod icon followed by a link to www.apple,com support, I followed all the instructions at the apple website. I have reached the point where i have to force my ipod into disk mode and it went into disk mode. Good news is apple says that if it goes into disk mode theres no hardware problem and i wont have to service it. Problem is when i connect it to my computer at disk mode, itunes still cannot detect my ipod and after a few seconds it goes back to that apple logo and sad face ipod icon. My aim is to restore my ipod so i can start fresh but.....it seems i cannot. can someone help me please