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IT Infrastructure Site Review

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robo_dev

Unfortunately, there are no real 'one size fits all' checklist or testplan, as the risks that exist at your locations may be unique to your business.

My focus has always been more on security and compliance, so I have relied heavily on both ITIL and CoBit as standards to base testing on.

For example, ITIL has volumes of standards and best practices around service delivery, and all sorts of methods to gauge end-user satisfaction:
http://itservicemngmt.blogspot.com/2011/01/customer-satisfaction-survey-what.html

CoBit is the basis of any and all the compliance, security, and IT governance testing I have done.
http://www.isaca.org/Knowledge-Center/cobit/Pages/FAQ.aspx#1