Questions

it says i'm connected but i can't use the internet

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it says i'm connected but i can't use the internet

favi_rietti
I need your help! I'm not computer literate at all... so detailed responses would be great.
We have a wireless internet connection(WPA) set up, and it has always worked before. one of the people living here just hooked their laptop onto the network.. and ever since she hooked her laptop on, it wouldn't let me be on. it says i'm connected to the network with excellent strength but when i try to use a browser it won't work. the other laptop in the house does work, but mine doesn't ever since that one was hooked up. there is also a desktop that is connected through an ethernet cord and that works fine too.
thanks!
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    :)

    shady108

    is the router setup to DHCP ? or do the computers have static IP addresses?

    if they are static addresses change yours by going into control panel - network connections - right click the wireless connection and click properties, go to tcpip and click properties...

    now setup your ip.... it should either be -

    192.168.0. (choose anything between 150 and 250)

    or

    192.168.1. (choose anything between 150 and 250)


    depends what the ip of your router is as to which you use, but the first 3 set of numbers must match your router...


    ALSO if you cant connect then it means your WPA key is incorrect, reconnect to the network and reenter your WPA key if it still doesnt work, log onto the router and change it

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    shady108

    sounds more like the WPA key is incorrect , reenter it or change it on router :)

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    Re:

    favi_rietti

    thanks for the quick response!
    well, i double checked the key, and re-entered it... it says i'm connected to the wireless network, full strength.
    but when i try to use the browser or anything else, it won't do it.

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    0 Votes
    shady108

    can you ping the router??

    open up a command prompt and ping the ip address of the router -

    ping 192.168.0.1 (or whatever the ip is)

    if that works then your problem is DNS related

    if it doesnt work then your WPA key must be wrong?

    for testing i would manually enter an ip address

    192.168.0.99 or 192.168.1.99 which ever ip range your on

    default gateway of 192.168.0.1 , 192.168.1.1 *whichever is the address of your router)

    and put the DNS in as 208.67.222.222

    try that

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    0 Votes
    OldER Mycroft

    Check 'File' > 'Work Offline' isn't invoked.

  • +
    0 Votes

    :)

    shady108

    is the router setup to DHCP ? or do the computers have static IP addresses?

    if they are static addresses change yours by going into control panel - network connections - right click the wireless connection and click properties, go to tcpip and click properties...

    now setup your ip.... it should either be -

    192.168.0. (choose anything between 150 and 250)

    or

    192.168.1. (choose anything between 150 and 250)


    depends what the ip of your router is as to which you use, but the first 3 set of numbers must match your router...


    ALSO if you cant connect then it means your WPA key is incorrect, reconnect to the network and reenter your WPA key if it still doesnt work, log onto the router and change it

    +
    0 Votes
    shady108

    sounds more like the WPA key is incorrect , reenter it or change it on router :)

    +
    0 Votes

    Re:

    favi_rietti

    thanks for the quick response!
    well, i double checked the key, and re-entered it... it says i'm connected to the wireless network, full strength.
    but when i try to use the browser or anything else, it won't do it.

    +
    0 Votes
    shady108

    can you ping the router??

    open up a command prompt and ping the ip address of the router -

    ping 192.168.0.1 (or whatever the ip is)

    if that works then your problem is DNS related

    if it doesnt work then your WPA key must be wrong?

    for testing i would manually enter an ip address

    192.168.0.99 or 192.168.1.99 which ever ip range your on

    default gateway of 192.168.0.1 , 192.168.1.1 *whichever is the address of your router)

    and put the DNS in as 208.67.222.222

    try that

    +
    0 Votes
    OldER Mycroft

    Check 'File' > 'Work Offline' isn't invoked.