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ITIL Process

Tags: It employment, Software, Community
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ITIL Process

adyldrm
Hello,

Hello,

I am looking samples of the ITIL process for the solutions.
and have decisions the some process for the 5 (strategy, design, transition, operation and improvement) processing.
And have 13 sub process and want to collect the these process. but how?
First of all, I need some samples, excel document for the sub process,
how can create them,
to summarize this case; our solutions will running ISP company;
we have stratgey outsource working with the business.

I think the case is not diffucult. But I need real sample of the ITIL process for the solutions. ( May be can be samples is excel files, document)

Strategy
Business Relationship Management
Budgeting and accounting for IT services

Design
Service e Level Management
Supplier Management
Service Continuity And Availability Management
Capacity Management
Information Security Management

Transition
Change Management
Release Management)
Configuration Management

Operation
Incident Management
Problem Management

Continual Service Improvement
Service Reporting


Thanks,

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