Questions

Job Title in IT

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Job Title in IT

Gywenne
Hi,
My job title is Helpdesk Support but my responsibilities has been more than that, could you please advise me what should be an appropriate title for the responsibilities I have listed below:

1. Administer network accounts
2. Troubleshoot client workstations and work on telephone calls to assist in the troubleshooting for the staff.
3. Administer exchange server, Blackberry, File and Print Server using Windows 2008 server
4. Manages the backups
5. Manages laptops, workstation and network printers.
6. Sometimes i install a File and Print Server with Network printer capabilities.
7. Somtimes assist in GPO
8. Administers network access and maintains the shared files of our remote branches.
9. Sometimes configure the Cisco switches.
10. Assist in maintaining KVM, server racking.

Thank you
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    OldER Mycroft

    Whoever it was can also make up the Job Title.

    My point is that all you'll get out of this is the self-satisfaction of a Job Title. Just a Job Title. Just a name.

    If your Job Title is that important to you - make it up yourself.

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    jck

    I want to be Guinness drinking Lord of Gadgets! :^0

    I'd say IT Support Analyst would be a more appropriate title.

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    OldER Mycroft

    There you go - I just gave you that title! :)

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    jck

    You're so very kind :)

    Pardon me. Have to go inform my boss of his requirement to give me a case each Friday as "therapeutic measures" lol :^0

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    Jessie

    Goldstar member of the Guinness Guzzling Guild (3G)

    And yes, I think IT Support Analyst would probably be a more appropriate title for YOU...

    I will remain "She who must be supplied with plenty of cigarettes and coffee or someone will DIE!" SWMBSWPOCACOSWD for short.

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    I think the "for short" portion is longer than the full length version. haha

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    Gywenne

    that is the responsibilities I am doing now. The original description of my title was only for desktop support and answering phone calls and emails but they have added responsibilities to my job.

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    OldER Mycroft

    What are you going to achieve by altering your Job Title? Hmm?

    Unless it is altered FOR you by your superiors, nothing (and I emphasise NOTHING) will change in your daily job-of-work, and your income will not alter by one single iota.

    So, once again, I ask you what does your Job Title mean to you?

    If your Job Title is that important, get another job.

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    christianshiflet

    While I agree that a change in job title will not alter responsibilities, job satisfaction, or your superiors' view of you, I think it matters in a few ways. Firstly, if your compensation is ever compared against industry standards within your region to, per se, determine what your income should be, an appropriate title will ensure that an Exchange Admin's compensation is not compared against a level 1 support tech's to justify paltry pay.

    Additionally, if an individual's responsibilities evolve from desktop support to more involved network, or systems, administration that should be reflected in one's title (and pay). Doing so, from the employee's standpoint, can show (and validate, to some) career movement and professional growth. This can become very helpful if one wants to, for example, ever find another job. :)

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    Gywenne

    my vision is to be a system/network administrator someday. What i saw from monster.com or workopolis.com, is that the responsiblity i listed could fit as a system/network administrator. helpdesk pay is low. Everybody who is in IT wishes to be an admin someday for better compensation

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    christianshiflet

    Well, it sounds like your list of responsibilities does fit a Systems Administrator. Another option, as stated, is a Systems Analyst. It also, however, sounds like you may report to somebody else who is ultimately responsible for those systems, making you more of a junior sys admin or junior analyst.

    Admittedley, I could have misunderstood your OP. Let em know if that helps or you have further questions.

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    Gywenne

    Hi Christian,

    what do you mean by OP ?

    Sorry.

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    christianshiflet

    ...original post

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    kpwood

    I agree with the others in that it doesn't matter what your title is, your coworkers/reports will just refer to you as IT or something. That being said, Network Support Specialist sounds fitting.

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    yup

    NexS

    everyone's right. Who cares what you're called. IT guy works for me. or 'hey you' and 'umm' and 'my computer's broken'

    All of the above are names I've been called doing the exact same job as you are doing, Gywenne

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    dpalsen

    You know, I wanted a new title long ago, and when I asked my boss, he said to call myself whatever I wanted, so long as it wasn't completely ridiculous. If you want to be a net admin, call yourself that. If you want to be a technician, call yourself that. If you want to be a secretary, go ahead. If you want to call yourself president of General Motors, you may need to work a bit first.

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    Senrats

    It sounds like you are a network/systems admin. You might want to go with IT Administrator. I would suggest you get as much experience as you can, get as many certs as you can, then go work somewhere else. It sounds like they are taking advantage of you. On the other hand, you may love the job and the pay might be great. In that case, still go get as many certs as you can. I hope they pay for training :)

    Companies sometimes give you a title because they don't want to pay you what your worth, or they think if they stick a title on you they don't have to pay overtime.

    Be careful in giving yourself a new title, because it may upset the boss. Check with your manager first.

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    keith.wilson

    These are all great advise

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    Bizzo

    Changing your job title won't change a thing, they may even give you more work to do than you already are. In comparison to your colleagues (with the same job title) do you have more responsibility or do you do more work? Are your colleagues able to do your job?

    Instead of just changing your title, which may open a can of worms with your colleagues, or may annoy your boss, why not put in for a promotion? Get some evidence of your work, especially the stuff "above and beyond" your job description (not your job title), and put forward a proposal to management saying that considering the work you do in your role, that you're ready for a new challenge, more responsibility etc., and feel that you're due a promotion.

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    Gywenne

    Thank you for your reply. with regards to your question, my colleagues would not be able to do what i am doing but of course in IT, once you experience it, it sticks with you. i do have a lot of responsibility, sometimes i do my manager and director's job if they are not in the office (like purchasing software and hardware) and plus i always have a blackberry with so even day-offs i cannot help but answer my BB even when in vacation as staff are use to call/email me in times of everyday needs in IT.

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    sitebro03

    Hi Gywenne,

    I'll say you are very good at what you do and pick things up very quickly. Your manager probably thrusts you with extra responsibility because they trust you expertise.

    I agree that you have earned the title of system administrator or Jnr system administrator(which actually means you are a system administrator-in-training).

    The title would be of greater value to you when you update your CV and put it in the job market.

    I would suggest that you develop your skills in those areas and possibly strive to get certifications in one or two of the technologies you work with... say MCP, MCSA or MCTS. This way you have certifications and the experience required to prove you are capable of performing the role of a system administrator.

    Also look out for internal vacancies that you can fit into based on your experience. Then your job title will be changed by your employer.

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    Snuffy09

    Once you get a job you sign a piece of paper with a list of your job responsibilities there is typically an area that says "and others as assigned" or something to that affect.

    are these things you do all the time or once or twice a year?

    Sounds like doing these "extra" tasks is keeping you employed.

    time to come back home from your egotrip

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    Gywenne

    on your question, i do these all the time.

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    OldER Mycroft

    You obviously have to find the most apt title based on what you have listed in the OP - that is a given.

    However, both for purposes of establishing 'who & what' you are for your own self-satisfaction, and also for setting an historical precedent (which would come into play at some future point if you apply for another post elsewhere) - this title MUST be incorporated into whatever the Canadian equivalent is of your Terms and Articles of Work and perhaps more importantly, your Contract of Employment.

    If these conditions cannot be complied with, you could end up going for a future position of employment and ending up with a large omelette adorning your face when you can't prove you've been doing what you claimed in the interview.

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    1bn0

    n/t

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    ashish.sharma

    If you have plenty of experience, then based on your duties, you could be called Systems Administrator. If you have less than 5 years, then more appropriate title would be Jr. Systems Administrator.

    My 2 cents!

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    NickHurley

    Hmm, well depending on which supplier my ex-boss was talking to at the time, I would be anything from Systems Engineer to POS support specialist, my vague title when I started at this company was simply Computer Technician. You seem to do the stuff I do, except exchange cisco switches with POS support. With the changes at the top though my new title is Corporate and Retail support, which sounds like a fancy way to say Tech "Spackle", or IT "Macgyver". I like the Macguyver one myself.

  • +
    0 Votes
    OldER Mycroft

    Whoever it was can also make up the Job Title.

    My point is that all you'll get out of this is the self-satisfaction of a Job Title. Just a Job Title. Just a name.

    If your Job Title is that important to you - make it up yourself.

    +
    0 Votes
    jck

    I want to be Guinness drinking Lord of Gadgets! :^0

    I'd say IT Support Analyst would be a more appropriate title.

    +
    0 Votes
    OldER Mycroft

    There you go - I just gave you that title! :)

    +
    0 Votes
    jck

    You're so very kind :)

    Pardon me. Have to go inform my boss of his requirement to give me a case each Friday as "therapeutic measures" lol :^0

    +
    0 Votes
    Jessie

    Goldstar member of the Guinness Guzzling Guild (3G)

    And yes, I think IT Support Analyst would probably be a more appropriate title for YOU...

    I will remain "She who must be supplied with plenty of cigarettes and coffee or someone will DIE!" SWMBSWPOCACOSWD for short.

    +
    0 Votes

    I think the "for short" portion is longer than the full length version. haha

    +
    0 Votes
    Gywenne

    that is the responsibilities I am doing now. The original description of my title was only for desktop support and answering phone calls and emails but they have added responsibilities to my job.

    +
    0 Votes
    OldER Mycroft

    What are you going to achieve by altering your Job Title? Hmm?

    Unless it is altered FOR you by your superiors, nothing (and I emphasise NOTHING) will change in your daily job-of-work, and your income will not alter by one single iota.

    So, once again, I ask you what does your Job Title mean to you?

    If your Job Title is that important, get another job.

    +
    0 Votes
    christianshiflet

    While I agree that a change in job title will not alter responsibilities, job satisfaction, or your superiors' view of you, I think it matters in a few ways. Firstly, if your compensation is ever compared against industry standards within your region to, per se, determine what your income should be, an appropriate title will ensure that an Exchange Admin's compensation is not compared against a level 1 support tech's to justify paltry pay.

    Additionally, if an individual's responsibilities evolve from desktop support to more involved network, or systems, administration that should be reflected in one's title (and pay). Doing so, from the employee's standpoint, can show (and validate, to some) career movement and professional growth. This can become very helpful if one wants to, for example, ever find another job. :)

    +
    0 Votes
    Gywenne

    my vision is to be a system/network administrator someday. What i saw from monster.com or workopolis.com, is that the responsiblity i listed could fit as a system/network administrator. helpdesk pay is low. Everybody who is in IT wishes to be an admin someday for better compensation

    +
    0 Votes
    christianshiflet

    Well, it sounds like your list of responsibilities does fit a Systems Administrator. Another option, as stated, is a Systems Analyst. It also, however, sounds like you may report to somebody else who is ultimately responsible for those systems, making you more of a junior sys admin or junior analyst.

    Admittedley, I could have misunderstood your OP. Let em know if that helps or you have further questions.

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    0 Votes
    Gywenne

    Hi Christian,

    what do you mean by OP ?

    Sorry.

    +
    0 Votes
    christianshiflet

    ...original post

    +
    0 Votes
    kpwood

    I agree with the others in that it doesn't matter what your title is, your coworkers/reports will just refer to you as IT or something. That being said, Network Support Specialist sounds fitting.

    +
    0 Votes

    yup

    NexS

    everyone's right. Who cares what you're called. IT guy works for me. or 'hey you' and 'umm' and 'my computer's broken'

    All of the above are names I've been called doing the exact same job as you are doing, Gywenne

    +
    0 Votes
    dpalsen

    You know, I wanted a new title long ago, and when I asked my boss, he said to call myself whatever I wanted, so long as it wasn't completely ridiculous. If you want to be a net admin, call yourself that. If you want to be a technician, call yourself that. If you want to be a secretary, go ahead. If you want to call yourself president of General Motors, you may need to work a bit first.

    +
    0 Votes
    Senrats

    It sounds like you are a network/systems admin. You might want to go with IT Administrator. I would suggest you get as much experience as you can, get as many certs as you can, then go work somewhere else. It sounds like they are taking advantage of you. On the other hand, you may love the job and the pay might be great. In that case, still go get as many certs as you can. I hope they pay for training :)

    Companies sometimes give you a title because they don't want to pay you what your worth, or they think if they stick a title on you they don't have to pay overtime.

    Be careful in giving yourself a new title, because it may upset the boss. Check with your manager first.

    +
    0 Votes
    keith.wilson

    These are all great advise

    +
    0 Votes
    Bizzo

    Changing your job title won't change a thing, they may even give you more work to do than you already are. In comparison to your colleagues (with the same job title) do you have more responsibility or do you do more work? Are your colleagues able to do your job?

    Instead of just changing your title, which may open a can of worms with your colleagues, or may annoy your boss, why not put in for a promotion? Get some evidence of your work, especially the stuff "above and beyond" your job description (not your job title), and put forward a proposal to management saying that considering the work you do in your role, that you're ready for a new challenge, more responsibility etc., and feel that you're due a promotion.

    +
    0 Votes
    Gywenne

    Thank you for your reply. with regards to your question, my colleagues would not be able to do what i am doing but of course in IT, once you experience it, it sticks with you. i do have a lot of responsibility, sometimes i do my manager and director's job if they are not in the office (like purchasing software and hardware) and plus i always have a blackberry with so even day-offs i cannot help but answer my BB even when in vacation as staff are use to call/email me in times of everyday needs in IT.

    +
    0 Votes
    sitebro03

    Hi Gywenne,

    I'll say you are very good at what you do and pick things up very quickly. Your manager probably thrusts you with extra responsibility because they trust you expertise.

    I agree that you have earned the title of system administrator or Jnr system administrator(which actually means you are a system administrator-in-training).

    The title would be of greater value to you when you update your CV and put it in the job market.

    I would suggest that you develop your skills in those areas and possibly strive to get certifications in one or two of the technologies you work with... say MCP, MCSA or MCTS. This way you have certifications and the experience required to prove you are capable of performing the role of a system administrator.

    Also look out for internal vacancies that you can fit into based on your experience. Then your job title will be changed by your employer.

    +
    0 Votes
    Snuffy09

    Once you get a job you sign a piece of paper with a list of your job responsibilities there is typically an area that says "and others as assigned" or something to that affect.

    are these things you do all the time or once or twice a year?

    Sounds like doing these "extra" tasks is keeping you employed.

    time to come back home from your egotrip

    +
    0 Votes
    Gywenne

    on your question, i do these all the time.

    +
    0 Votes
    OldER Mycroft

    You obviously have to find the most apt title based on what you have listed in the OP - that is a given.

    However, both for purposes of establishing 'who & what' you are for your own self-satisfaction, and also for setting an historical precedent (which would come into play at some future point if you apply for another post elsewhere) - this title MUST be incorporated into whatever the Canadian equivalent is of your Terms and Articles of Work and perhaps more importantly, your Contract of Employment.

    If these conditions cannot be complied with, you could end up going for a future position of employment and ending up with a large omelette adorning your face when you can't prove you've been doing what you claimed in the interview.

    +
    0 Votes
    1bn0

    n/t

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    0 Votes
    ashish.sharma

    If you have plenty of experience, then based on your duties, you could be called Systems Administrator. If you have less than 5 years, then more appropriate title would be Jr. Systems Administrator.

    My 2 cents!

    +
    0 Votes
    NickHurley

    Hmm, well depending on which supplier my ex-boss was talking to at the time, I would be anything from Systems Engineer to POS support specialist, my vague title when I started at this company was simply Computer Technician. You seem to do the stuff I do, except exchange cisco switches with POS support. With the changes at the top though my new title is Corporate and Retail support, which sounds like a fancy way to say Tech "Spackle", or IT "Macgyver". I like the Macguyver one myself.