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Keyboard & Mouse not working window xp

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Keyboard & Mouse not working window xp

jillzq
One day, while I was using the computer the keyboard and mouse stop working. They were both wireless, so of course replaced batteries. Still no green light coming on from the reciever. Switched to USB mouse/keyboard. It worked then bam it happen it again. They wouldn't work. Then my whole system crashed. I put in my cd to fix the error. They keyboard/mouse wouldn't work so I can't repair it. I can't do anything. Thought maybe something wrong with usb, so I plug usb HD in that worked. Is their a solution to this problem? Please help :)
thanks
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    NexS

    Right click on my computer> manage and look in the event viewer.
    try and find a correlating time to the faults and plug those errors into google.

    If you have no luck, have a look in the device manager and see if there are any problems with your USB ports. (also try and use PS/2 mouse and keyboard to test)

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    jillzq

    I can't access the computer at all. Since the keyboard & mouse won't function. Nothing wrong with Keyboard & Mouse. I've both wireless & usb, tested them both on another computer. Its the computer. I need to know whats wrong with the computer so I can fix it

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    NexS

    .

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    Darryl~ Moderator

    in a wireless keyboard & mouse you have to "reset" them....different models are done differently.

    Many have both a reset button on the "base" unit & reset button on the mouse & keyboard as well.

    Usually you have to press the reset button on the base first, then press the reset on the keyboard....then press the rest on the base again then press it on the mouse....usually there's little lights to indicate when the buttons should be pressed if it is a model that requires this procedure.

    Have you checked the manufactures website for the model of your wireless devices? They usually have instructions for resetting them if their model requires it.

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    jillzq

    Nothing wrong with the actual wireless keyboard/mouse. Its what Im using right now to type with on a different computer. Something is wrong with the computer.

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    mcleod_andre

    I had a similar problem with a xp pro machine up to this morning, however, i was able to use the keyboard to set the computer to boot from cd. once i did that, i just repaired the OS, and it was good to go. Not sure if i can help you if you can't use the keyboard to boot from cd. What OS are you running?

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    jillzq

    Im using windows xp. This is really frusrating problem.

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    NexS

    Work inside the BIOS settings?
    This will tell us whether the problem is hardware or software related.

    But I have to say it again: Try Using a PS/2 Keyboard In You Computer

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    jillzq

    I don't have PS/2 Keyboard but I do have a converter, should I use that? My wireless reciever was plug in the the port where the keyboard ps/2 port was

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    seanferd

    Yes, you have been using the PS/2 port, so if that and USB don't work, something very odd is occurring.

    Will the keyboard work, though, right at the BIOS POST or splash screen? You should be able to press a key or key combo to get you into BIOS setup. You have to be fast enough, or the OS will start to boot.

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    Darryl~ Moderator

    have you tried updating the USB drivers?

    Go into Device Manager & "update" the USB root....see what happens.

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    jillzq

    If only it was that easy. I can't access the computer without the keyboard or mouse working with the pc

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    Ron K.

    Have you tried a wired keyboard and mouse in your computer?

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    jillzq

    do you mean the PS/2 kind? I tried usb one, the reciever for the wireless was plug into the ps/2 port

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    Ron K.

    What was the <i>result</i> of using a wired keyboard? You can also try it after removing your wireless input from the PS/2 port and post the <i>result</i> of that.

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    mcleod_andre

    You said that you couldn't do a repair. try putting the hard drive in another machine and doing the OS repair, then try booting again. Hope you get through.

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    jillzq

    That was my next idea but I wasn't sure if I could do that. Thank you.

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    jillzq

    I could of sworn I answered all the questions that would asked. I will try to state it clearly. No type of keyboard worked. It doesn't work before it boots up or when the OS boots up. The Keyboard and mouse that have been used all work on other computers. So clearly its either hardware issue motherboard etc or OS issue. thank you for your help :)

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    Darryl~ Moderator

    It sure would be nice to try that.....then you'd know if the USB ports in the computer are blown.

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    jillzq

    I actually went and bought a usb card for it. When it happen the first time. Thats when I used the usb mouse/keyboard. I tested the usb ports, both card and ones that with the computer. On other devices I have a external hard drive when plug in it booted up. So that let me know it wasn't the usb.

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    seanferd

    It was intermittent, and I would try switching between USB and PS/2 keyboards until something worked. Wasn't my computer, so I never saw any resolution to the problem.

    But the reason you were asked specifically about a wired PS/2 keyboard is because there could be a situation where one would work even when the wireless keyboard with a PS/2 adapter would not (e.g., some sort of idiopathic RF interference).

    So the upshot of that is you should at least try and borrow a PS/2 wired keyboard for fifteen minutes to see if it will work. Whether the result is positive or negative, it is still a valid diagnostic result. (You could probably buy a cheap one for ten bucks.)

    Oh, and try rebooting the system twice with no mouse or keyboard attached at all, then try again.

    "no green light coming on from the receiver." Either the port or receiver is bad.

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    Robert_Hopkins

    Either mount hdd in another machine or use a PS2 mouse.

    -run regedit

    -Navigate to HKEY_LOCAL_MACHINE\RemoteOS-HKLM-System\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}

    - Look for a REG_MULTI_SZ value titled UpperFilters. If it doesn't exist, create it.

    - Edit the value UpperFilters to read kbdclass. If there are any other line items in UpperFilters, delete them. (note that sometimes the upperfilter will be there, but the kbdclass description won't be. This will cause a failure to load.)

    - Navigate down a bit to HKEY_LOCAL_MACHINE\RemoteOS-HKLM-System\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}

    -Look for a REG_MULTI_SZ value titled UpperFilters. If it doesn't exist, create it.

    = Edit the value UpperFilters to read mouclass. If there are any other line items in UpperFilters, delete them. (as with the keyboard, if the class isn't there it won't work)

    - Now your usb mouse and keyboard drivers should be working again just fine. This is probably the most common cause.

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    0 Votes

    I had similar problem.. when I watch movie.. the mouse

    pointers stop moving.. neither the keyboard nor the mouse

    works.. it freezes..

    Wow..the solution given by "Chicano" works.. "regedit"

    In my desktop HidServ key, the Start value was 4 & I have

    reset it to 2..wow.. it works.. hereagin I am repeating

    his solution

    "Also go to Start\Run\type "regedit" enter and check in:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

    \HidUsb check the "Start" DWORD value data is 3... also

    in the HidServ key, the Start value should have a 2 in

    data."

    Thanks Chicano

    Look at this link..

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    0 Votes
    NexS

    Right click on my computer> manage and look in the event viewer.
    try and find a correlating time to the faults and plug those errors into google.

    If you have no luck, have a look in the device manager and see if there are any problems with your USB ports. (also try and use PS/2 mouse and keyboard to test)

    +
    0 Votes
    jillzq

    I can't access the computer at all. Since the keyboard & mouse won't function. Nothing wrong with Keyboard & Mouse. I've both wireless & usb, tested them both on another computer. Its the computer. I need to know whats wrong with the computer so I can fix it

    +
    0 Votes
    NexS

    .

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    0 Votes
    Darryl~ Moderator

    in a wireless keyboard & mouse you have to "reset" them....different models are done differently.

    Many have both a reset button on the "base" unit & reset button on the mouse & keyboard as well.

    Usually you have to press the reset button on the base first, then press the reset on the keyboard....then press the rest on the base again then press it on the mouse....usually there's little lights to indicate when the buttons should be pressed if it is a model that requires this procedure.

    Have you checked the manufactures website for the model of your wireless devices? They usually have instructions for resetting them if their model requires it.

    +
    0 Votes
    jillzq

    Nothing wrong with the actual wireless keyboard/mouse. Its what Im using right now to type with on a different computer. Something is wrong with the computer.

    +
    0 Votes
    mcleod_andre

    I had a similar problem with a xp pro machine up to this morning, however, i was able to use the keyboard to set the computer to boot from cd. once i did that, i just repaired the OS, and it was good to go. Not sure if i can help you if you can't use the keyboard to boot from cd. What OS are you running?

    +
    0 Votes
    jillzq

    Im using windows xp. This is really frusrating problem.

    +
    0 Votes
    NexS

    Work inside the BIOS settings?
    This will tell us whether the problem is hardware or software related.

    But I have to say it again: Try Using a PS/2 Keyboard In You Computer

    +
    0 Votes
    jillzq

    I don't have PS/2 Keyboard but I do have a converter, should I use that? My wireless reciever was plug in the the port where the keyboard ps/2 port was

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    0 Votes
    seanferd

    Yes, you have been using the PS/2 port, so if that and USB don't work, something very odd is occurring.

    Will the keyboard work, though, right at the BIOS POST or splash screen? You should be able to press a key or key combo to get you into BIOS setup. You have to be fast enough, or the OS will start to boot.

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    0 Votes
    Darryl~ Moderator

    have you tried updating the USB drivers?

    Go into Device Manager & "update" the USB root....see what happens.

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    0 Votes
    jillzq

    If only it was that easy. I can't access the computer without the keyboard or mouse working with the pc

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    0 Votes
    Ron K.

    Have you tried a wired keyboard and mouse in your computer?

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    0 Votes
    jillzq

    do you mean the PS/2 kind? I tried usb one, the reciever for the wireless was plug into the ps/2 port

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    0 Votes
    Ron K.

    What was the <i>result</i> of using a wired keyboard? You can also try it after removing your wireless input from the PS/2 port and post the <i>result</i> of that.

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    0 Votes
    mcleod_andre

    You said that you couldn't do a repair. try putting the hard drive in another machine and doing the OS repair, then try booting again. Hope you get through.

    +
    0 Votes
    jillzq

    That was my next idea but I wasn't sure if I could do that. Thank you.

    +
    0 Votes
    jillzq

    I could of sworn I answered all the questions that would asked. I will try to state it clearly. No type of keyboard worked. It doesn't work before it boots up or when the OS boots up. The Keyboard and mouse that have been used all work on other computers. So clearly its either hardware issue motherboard etc or OS issue. thank you for your help :)

    +
    0 Votes
    Darryl~ Moderator

    It sure would be nice to try that.....then you'd know if the USB ports in the computer are blown.

    +
    0 Votes
    jillzq

    I actually went and bought a usb card for it. When it happen the first time. Thats when I used the usb mouse/keyboard. I tested the usb ports, both card and ones that with the computer. On other devices I have a external hard drive when plug in it booted up. So that let me know it wasn't the usb.

    +
    0 Votes
    seanferd

    It was intermittent, and I would try switching between USB and PS/2 keyboards until something worked. Wasn't my computer, so I never saw any resolution to the problem.

    But the reason you were asked specifically about a wired PS/2 keyboard is because there could be a situation where one would work even when the wireless keyboard with a PS/2 adapter would not (e.g., some sort of idiopathic RF interference).

    So the upshot of that is you should at least try and borrow a PS/2 wired keyboard for fifteen minutes to see if it will work. Whether the result is positive or negative, it is still a valid diagnostic result. (You could probably buy a cheap one for ten bucks.)

    Oh, and try rebooting the system twice with no mouse or keyboard attached at all, then try again.

    "no green light coming on from the receiver." Either the port or receiver is bad.

    +
    0 Votes
    Robert_Hopkins

    Either mount hdd in another machine or use a PS2 mouse.

    -run regedit

    -Navigate to HKEY_LOCAL_MACHINE\RemoteOS-HKLM-System\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}

    - Look for a REG_MULTI_SZ value titled UpperFilters. If it doesn't exist, create it.

    - Edit the value UpperFilters to read kbdclass. If there are any other line items in UpperFilters, delete them. (note that sometimes the upperfilter will be there, but the kbdclass description won't be. This will cause a failure to load.)

    - Navigate down a bit to HKEY_LOCAL_MACHINE\RemoteOS-HKLM-System\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}

    -Look for a REG_MULTI_SZ value titled UpperFilters. If it doesn't exist, create it.

    = Edit the value UpperFilters to read mouclass. If there are any other line items in UpperFilters, delete them. (as with the keyboard, if the class isn't there it won't work)

    - Now your usb mouse and keyboard drivers should be working again just fine. This is probably the most common cause.

    +
    0 Votes

    I had similar problem.. when I watch movie.. the mouse

    pointers stop moving.. neither the keyboard nor the mouse

    works.. it freezes..

    Wow..the solution given by "Chicano" works.. "regedit"

    In my desktop HidServ key, the Start value was 4 & I have

    reset it to 2..wow.. it works.. hereagin I am repeating

    his solution

    "Also go to Start\Run\type "regedit" enter and check in:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

    \HidUsb check the "Start" DWORD value data is 3... also

    in the HidServ key, the Start value should have a 2 in

    data."

    Thanks Chicano

    Look at this link..