+ 0 Votes What size are your hands ? ... OldER Mycroft Updated - 6 years ago I only ask because it's about the only thing I can think of. I've just tried to do what you describe but it is REALLY DIFFICULT. All I've been getting is either '?' or '/' as it should be. Why would you even think of touching the LEFT SHIFT when '?' + 'R Shift' are as close together as can be, on the other side of the keyboard? "For some reason when I hit both shift keys together at the same time, along with the question mark (?) key, I get the following character:?P A question mark with a P." I have serious concerns by your use of the word 'HIT'. I would have thought 'tap' or 'press' would have conveyed a better picture. If, however, you do actually 'HIT' your keys and have always HIT both shift keys together (a practice that I, quite honestly, find astonishing) you may have exerted excess pressure on what is basically a fairly flimsy, lightweight, membrane underneath the laptop keyboard, thereby doing it some damage. The fact that you have done this to two other laptops without any significant problem could be more luck than anything else. <Edited for typo> + 0 Votes Try out an old 'clamshell' mechanical typewriter, and ... OldER Mycroft Updated - 6 years ago You will see that when you depress one Shift key - the other depresses with it. This is because they are both connected mechanically. Thus - anyone who doesn't know much about ultra-modern electronic keyboards (like laptop ones) ~and old typing instructors~ STILL teach the old, hard and fast, typing methods. Getting into the habit of pressing both Shift keys together, stems from these old typewriters. For years now, I've seen Secretaries and Typists using exactly this odd method of keystrokes. Secretaries and Typists though, are using industrial strength keyboard - not laptops. However, watch a Compositor or a Phototypesetter at a keyboard and the technique is completely different. Sadly those that hammer both Shift keys simultaneously, do it without thinking and also without giving due thought to the trauma they are exerting on what is basically a lightweight, inherently flimsy, non-mechanical keyboard. A keyboard where both Shift keys do not depress in unison when you press just one of them. But a keyboard that is likely to flex due to the pressures being applied at both ends of its lightweight frame. No wonder these erroneous keys alphabetic characters begin to appear on the screen - the typist has pummelled the poor thing into submission and imminent death. <Typo> + 0 Votes It's not just the ? character gcbragg 6 years ago Try typing the alphabet with both SHIFT keys pressed at the same time. I get: ABCEDCEFGH<IJKLMUN>O?PZQVRSTMUVRXWXWYZQ This is NOT just an HP problem (as I erroneously state below) - many manufacturers have similar, but not identical, issues with their keyboards when both shift keys are simultaneously pressed.