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Laptop doesn't see my router but sees all others

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I have restarted the computer many times. The router's name cannot be changed as it's set by Comcast Business Class Xfinity WiFi. They set the equipment up, and in order to log in, you go out to the internet, and you're automatically redirected to the Comcast and sign-in page. That's what allows you to access the router. It isn't the same as setting up a router by entering the SSID and WPA information. I tried calling Comcast directly, but since all other devices see the router, it's obvisouly a problem with the laptop, so they weren't willing to troubleshoot further unless I sign up for an additional service with addtional charges.