Questions

my computer keeps restarting

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my computer keeps restarting

baggieboy13
for no apparent reason, my computer keeps suddenly restarting
it loads up perfectly fine, but onece i log into my account, its ok for about a minute, then the taskbar turns grey (to the old MS 2000 taskbar) and then the computer reboots. the same also appens if i leave the computer on the blue welcome screen with the accounts. i tried starting the computer up in safe mode and running a virus scan with Windows Defender, but that drew a blank.
i thought about a system restore, but my computer doesnt create them for some reason, and i cant create any either.
so yeah, if theres anyway to stop my computer restarting, and if there are any virus scanner and removers for free i can use, i would be grateful :)

seeing as i cant resolve the problem, and there are alot of other underlying, annoying issues with my computer, i have decided to do a complete reinstall of the system. i am not using the reboot cd as i wasnt issued with one. so, ive obtained the serial key from the i386 folder of the system, but when i click on the winnt32.exe file i get this message:
Setup cannot continue because the version of Windows on your computer is newer than the version on the CD.

Warning:If you decide to delete the newer version of Windows that is currently installed on your computer, the files and settings cannot be recovered.

what should i do from there?
my OS is Windows XP Proffesional
Service Pack 3
Made by hewlett-packard
version: 5.1 2600 Service Pack 3 Build 2600
model: HPd530 SFF(PB603A)
system type: X65-based PC
Processor: x86 Family 15 Model 3 Stepping 4 GenuineIntel~2795Mhz

any more system info needed, just say :)
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    santeewelding

    But isn't Windows Defender defunct? That is, no longer supported? Therefore, no longer updated with fresh intel?

    If so, no surprise it would draw a blank.

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    baggieboy13

    yeah just did the research and it is defunct.
    what can i use instead of windows defender to scan my computer and remove any viruses then?

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    0 Votes
    santeewelding

    Of the same diligent research.

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    0 Votes
    baggieboy13

    seeing as i cant resolve the problem, and there are alot of other underlying, annoying issues with my computer, i have decided to do a complete reinstall of the system. i am not using the reboot cd as i wasnt issued with one. so, ive obtained the serial key from the i386 folder of the system, but when i click on the winnt32.exe file i get this message:
    Setup cannot continue because the version of Windows on your computer is newer than the version on the CD.

    Warning:If you decide to delete the newer version of Windows that is currently installed on your computer, the files and settings cannot be recovered.

    what should i do from there?
    my OS is Windows XP Proffesional
    Service Pack 3
    Made by hewlett-packard

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    0 Votes
    santeewelding

    You research (remember "research"?) the i386 folder and the .exe files with Google, the way I just did to refresh my memory.

    (I have no use for that route. Every box I built or had built was a white box, loaded by means of a full retail OS on physical CD/DVD kept under lock and key.)

    May be, if you have a second machine, and with some gymnastics, you can migrate some stuff. But, not the OS. And not all the Service Packs loaded since way back when (snag an SP3 on CD, if you can).

    Then, research your way out.

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    0 Votes
    baggieboy13

    yeah ive done all that.
    ive backed up any files i want keeping.
    ive put the winnt32.exe file to the desktop for easy access. i saw that you cant re-install windows with service pack 3 installed, so ive removed that down to servoce pack 1 and still no luck
    just tried without service pack 1 and i still get the same error message

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    Ron K.

    No model number=no manual. No manual=inability to see if there's a restore partition or the ability to make restore discs.

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    0 Votes
    .Martin.

    *poke tongue out at santee*

    AVG
    Microsoft Security Essentials (replacement for Windows Defender)
    AdAware
    MalwareBytes
    Spybot Search&Destroy

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    0 Votes
    santeewelding

    Moons Martin.

    You hand baggieboy on a platter what he owes himself to discover.

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    0 Votes
    .Martin.

    most of the time, I would agree with you, but with AV software and video conversion software, I take a stand. there is just so much junky AV programs out there that are actually viruses/trojans.

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    0 Votes
    santeewelding

    In his state of apparent naivete, what is to stop him from clicking on, say, XP Smart Security 2010?

    The tone and tenor of his question tell me he is not at the point of asking, "Why is there air?"

    It tells me he -- maybe -- has just gotten to the question, "There is air?"

    Mixing metaphors, what you may have done is given him a handful of morning-after pills without so much as a good-luck.

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    0 Votes
    baggieboy13

    god, i just asked for some help on how to stop my computer crashing all the time.
    your making this out to be some sort of proving ground or path or righteousness.
    if i knew how to do it, i wouldnt have asked now, would i?
    i appreciate the help, and theres sone great advice.
    i havent quite managed to try out these suggestions yet coz the computer may simply be over heated, plus its 3 am in britain atm

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    0 Votes
    santeewelding

    I am just as much concerned about how you get along as are Martin and Ron. I think I can say we all are concerned about patient-care.

    Quit bitchin.

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    0 Votes
    santeewelding

    And meander from Questions over into Discussions to find:

    http://techrepublic.com.com/5208-12846-0.html?forumID=102&threadID=328355&tag=results;CR56

    Thus to begin your diligent research.

    Pay particular attention to one, ocie3, who will **** you away with research.

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    0 Votes
    .Martin.

    Windows Defender was superseded 1st September 2009, yet it is still available for download.

    the only thing it does that MSE doesn't is work on Windows server 2003

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    0 Votes
    Ron K.

    You don't want to CREATE a restore point you want to RESTORE to a point before you started having trouble. <br>
    I'm thinking that either System Restore is turned off or your computer is pretty well hosed. <br>
    Most computers come with a Restore partition on them. That's different then System Restore so don't get them confused. Usually you are prompted to make discs for restoring purposes when you first start the computer as new. If, for whatever reason, you don't have those discs I don't know if you'd be able to create them in Safe Mode but it'd be worth a shot. How? I'd need the make and model number of your computer so that I could look up the manual you could look up. <br>
    If you weren't prompted to make restore discs when the computer was new there may be a Restore command when your computer first boots up.<br>
    If you choose to restore your computer from disc or from the restore partition you'll lose all of the data on your hard drive and your computer will be as new from the dealer. <br>
    If you can't create restore discs and that's what you need then you're going to need a new copy of Windows for your computer. <br>
    You MIGHT be able to clean it up with an antivirus solution, if you have a virus, but if you've accidentally deleted the wrong thing or changed the wrong thing a fresh installation or an in place installation of Windows may be your easiest solution. <br>

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    Ocie3

    disclose (best to do it at the start, so you don't forget to do it!):

    (1) the manufacturer and the model number of the computer, especially if it is made by Dell, Hewlett Packard (HP), Sony, IBM, Apple, etc., and

    (2) which operating system (e.g., which Windows?) and the most recent Service Pack (SP) that has been installed.

    Then describe the problem, but begin by describing what you did with the computer recently BEFORE the problem began -- if you can identify anything in particular, for example: installed new software (or upgraded existing software), installed an external USB drive, plugged the computer's network adapter into a router, replaced the laptop's battery, tripped over the power cord, .....

    RonK's surmise is probably correct; he offers good advice, although we are all shooting in the dark without knowing the hardware and the operating system (and version).

    Spontaneous rebooting has been reported after Windows XP Service Pack 3 (SP3) was installed on a computer that has an AMD CPU, although that ordinarily does not happen if the CPU is an AMD Athlon XP (4 digits)+ model such as an Athlon XP 2400+.

    Sometimes spontaneous rebooting is caused by updating hardware drivers, or by installing a new device such as a DVD R/W drive, with its manufacturer's drivers, which might be outdated. Oddly enough, Microsoft Windows drivers usually work instead, but might not give you use of all features of the hardware. If this seems to be the case, then you will probably have to boot into Windows Safe Mode and run Control Panel > System > Hardware Manager to troubleshoot and replace the driver(s).

    Google this:

    Windows XP spontaneous reboot

    or Google this:

    microsoft.com:Windows XP spontaneous reboot

    Be sure to read each page, to which there is a link in each result, completely, because references to other links that might be more helpful are often placed at the bottom, for example:

    http://www.techspot.com/vb/topic5665.html

    may solve your problem, or "How to repair Windows if you are unable to boot into Windows" can be helpful even if you can boot into Windows, because it tells you how to perform a "repair re-installation" of Windows XP.

    Note: if your computer is not running "Windows XP" just substitute the OS and version for "Windows XP" in the above examples and advice.

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    0 Votes
    .Martin.

    as a two birds with one stone sorta thing, we should have a mandatory input of computer systems specs, during signup.

    this would help limit spam, and help us with diagnosing problems.

    I shall give you a thumb :-bd

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    0 Votes
    rachana.malhotra78

    Hi,

    if you suspect your system is infected. use kaspersky trail version to get it removed. or you can also try Norton trail version for the same.

    Rachana

    +
    0 Votes
    .Martin.

    it is the biggest pain to get rid of.

    what happened to the days when an uninstaller was included in the installation? and furthermore that uninstaller actually removed all of the installed software

    +
    0 Votes
    JCitizen

    However I must put a disclaimer here; I tested NIS 2010 for a year for my clients who are AV/AS and internet shopping disabled; and it did a pretty good job.

    However I couldn't wait to get back to Avast Pro v. 5.

    Symantec's position on uninstalling is the old tired argument, that "we don't want the virus to be able to uninstall the product".

    Needless to say many of the good AV can't be uninstalled by even the most sophisticated viruses, and haven't in my tests; but that is Norton's stand anyway.

    +
    0 Votes
    Ocie3

    it hasn't been that long since both Symantec's Norton AV and McAfee's Viruscan encountered malware that was designed to detect their presence and either cripple or even uninstall them.

    From what I have read, those two firms and their software have more respect among the malware creators than most of their rivals, with the possible exceptions of Kaspersky and maybe F-Secure. I don't know whether McAfee and Symantec are still favored by the Fortune 1000, though.

    Personally, it always bothers me when it looks so easy to effectively disable an antimalware program, or a firewall, for that matter.

    +
    0 Votes
    JCitizen

    I had a friend get hammered by a .bat attack; and surprisingly it couldn't uninstall Avira, which being a popular freebee, was surprising to me. Nearly all other AS solutions were uninstalled, and the hidden administrator account in the Home XP operating system was pwned and stopped all efforts to mitigate the infection. It was one of those hostage malware attacks.

    However Avira was too slow on the fast draw to stop the injection packet, which it did recognize and remove - too late.

    I've watched as Avast has won many a battle with malware, and kicked @ss in the PE environment. I've NEVER been let down by Avast on my lab honeypot!

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    0 Votes
    Ocie3

    of the research that I advised you to do?

    Google: HP D530

    but look out for a result from www.hpd530.com (the description is weird, so it might be a site that will install malware on your computer)

    ".... what should i do from there?"

    Obviously, you should not re-install the Windows operating system, unless you have EITHER:

    (1) a re-install disc provided by Hewlett Packard for the hardware model that you are using. Contact their customer service or tech support and ask whether they can send one. They might want proof that you bought the computer new, or maybe that you acquired it as a gift.

    OR

    (2) the Windows XP Professional installation disk that was used to install that OS on the computer. It seems unlikely that HP sold the computer new with that OS installed, so who installed it? Perhaps a local computer repair shop?

    Use Google! By the way, I don't understand the fourth line of the additional data, which begins with "version:"

    my OS is Windows XP Proffesional
    Service Pack 3
    Made by hewlett-packard
    version: 5.1 2600 Service Pack 3 Build 2600
    model: HPd530 SFF(PB603A)
    system type: X65-based PC
    Processor: x86 Family 15 Model 3 Stepping 4 GenuineIntel~2795Mhz"
    _________________

    You should still do the research to fix the rebooting problem, and if there are many other problems, then by the time that you are finished, you should be able to help others help themselves. :-)

    +
    0 Votes
    santeewelding

    You deserve a thumb for that.

    Had I the power, I would elevate you to two.

    +
    0 Votes
    JCitizen

    But ya can calls me Bob! Just don't calls me Father Guido Sarducci! :^0

  • +
    0 Votes
    santeewelding

    But isn't Windows Defender defunct? That is, no longer supported? Therefore, no longer updated with fresh intel?

    If so, no surprise it would draw a blank.

    +
    0 Votes
    baggieboy13

    yeah just did the research and it is defunct.
    what can i use instead of windows defender to scan my computer and remove any viruses then?

    +
    0 Votes
    santeewelding

    Of the same diligent research.

    +
    0 Votes
    baggieboy13

    seeing as i cant resolve the problem, and there are alot of other underlying, annoying issues with my computer, i have decided to do a complete reinstall of the system. i am not using the reboot cd as i wasnt issued with one. so, ive obtained the serial key from the i386 folder of the system, but when i click on the winnt32.exe file i get this message:
    Setup cannot continue because the version of Windows on your computer is newer than the version on the CD.

    Warning:If you decide to delete the newer version of Windows that is currently installed on your computer, the files and settings cannot be recovered.

    what should i do from there?
    my OS is Windows XP Proffesional
    Service Pack 3
    Made by hewlett-packard

    +
    0 Votes
    santeewelding

    You research (remember "research"?) the i386 folder and the .exe files with Google, the way I just did to refresh my memory.

    (I have no use for that route. Every box I built or had built was a white box, loaded by means of a full retail OS on physical CD/DVD kept under lock and key.)

    May be, if you have a second machine, and with some gymnastics, you can migrate some stuff. But, not the OS. And not all the Service Packs loaded since way back when (snag an SP3 on CD, if you can).

    Then, research your way out.

    +
    0 Votes
    baggieboy13

    yeah ive done all that.
    ive backed up any files i want keeping.
    ive put the winnt32.exe file to the desktop for easy access. i saw that you cant re-install windows with service pack 3 installed, so ive removed that down to servoce pack 1 and still no luck
    just tried without service pack 1 and i still get the same error message

    +
    0 Votes
    Ron K.

    No model number=no manual. No manual=inability to see if there's a restore partition or the ability to make restore discs.

    +
    0 Votes
    .Martin.

    *poke tongue out at santee*

    AVG
    Microsoft Security Essentials (replacement for Windows Defender)
    AdAware
    MalwareBytes
    Spybot Search&Destroy

    +
    0 Votes
    santeewelding

    Moons Martin.

    You hand baggieboy on a platter what he owes himself to discover.

    +
    0 Votes
    .Martin.

    most of the time, I would agree with you, but with AV software and video conversion software, I take a stand. there is just so much junky AV programs out there that are actually viruses/trojans.

    +
    0 Votes
    santeewelding

    In his state of apparent naivete, what is to stop him from clicking on, say, XP Smart Security 2010?

    The tone and tenor of his question tell me he is not at the point of asking, "Why is there air?"

    It tells me he -- maybe -- has just gotten to the question, "There is air?"

    Mixing metaphors, what you may have done is given him a handful of morning-after pills without so much as a good-luck.

    +
    0 Votes
    baggieboy13

    god, i just asked for some help on how to stop my computer crashing all the time.
    your making this out to be some sort of proving ground or path or righteousness.
    if i knew how to do it, i wouldnt have asked now, would i?
    i appreciate the help, and theres sone great advice.
    i havent quite managed to try out these suggestions yet coz the computer may simply be over heated, plus its 3 am in britain atm

    +
    0 Votes
    santeewelding

    I am just as much concerned about how you get along as are Martin and Ron. I think I can say we all are concerned about patient-care.

    Quit bitchin.

    +
    0 Votes
    santeewelding

    And meander from Questions over into Discussions to find:

    http://techrepublic.com.com/5208-12846-0.html?forumID=102&threadID=328355&tag=results;CR56

    Thus to begin your diligent research.

    Pay particular attention to one, ocie3, who will **** you away with research.

    +
    0 Votes
    .Martin.

    Windows Defender was superseded 1st September 2009, yet it is still available for download.

    the only thing it does that MSE doesn't is work on Windows server 2003

    +
    0 Votes
    Ron K.

    You don't want to CREATE a restore point you want to RESTORE to a point before you started having trouble. <br>
    I'm thinking that either System Restore is turned off or your computer is pretty well hosed. <br>
    Most computers come with a Restore partition on them. That's different then System Restore so don't get them confused. Usually you are prompted to make discs for restoring purposes when you first start the computer as new. If, for whatever reason, you don't have those discs I don't know if you'd be able to create them in Safe Mode but it'd be worth a shot. How? I'd need the make and model number of your computer so that I could look up the manual you could look up. <br>
    If you weren't prompted to make restore discs when the computer was new there may be a Restore command when your computer first boots up.<br>
    If you choose to restore your computer from disc or from the restore partition you'll lose all of the data on your hard drive and your computer will be as new from the dealer. <br>
    If you can't create restore discs and that's what you need then you're going to need a new copy of Windows for your computer. <br>
    You MIGHT be able to clean it up with an antivirus solution, if you have a virus, but if you've accidentally deleted the wrong thing or changed the wrong thing a fresh installation or an in place installation of Windows may be your easiest solution. <br>

    +
    0 Votes
    Ocie3

    disclose (best to do it at the start, so you don't forget to do it!):

    (1) the manufacturer and the model number of the computer, especially if it is made by Dell, Hewlett Packard (HP), Sony, IBM, Apple, etc., and

    (2) which operating system (e.g., which Windows?) and the most recent Service Pack (SP) that has been installed.

    Then describe the problem, but begin by describing what you did with the computer recently BEFORE the problem began -- if you can identify anything in particular, for example: installed new software (or upgraded existing software), installed an external USB drive, plugged the computer's network adapter into a router, replaced the laptop's battery, tripped over the power cord, .....

    RonK's surmise is probably correct; he offers good advice, although we are all shooting in the dark without knowing the hardware and the operating system (and version).

    Spontaneous rebooting has been reported after Windows XP Service Pack 3 (SP3) was installed on a computer that has an AMD CPU, although that ordinarily does not happen if the CPU is an AMD Athlon XP (4 digits)+ model such as an Athlon XP 2400+.

    Sometimes spontaneous rebooting is caused by updating hardware drivers, or by installing a new device such as a DVD R/W drive, with its manufacturer's drivers, which might be outdated. Oddly enough, Microsoft Windows drivers usually work instead, but might not give you use of all features of the hardware. If this seems to be the case, then you will probably have to boot into Windows Safe Mode and run Control Panel > System > Hardware Manager to troubleshoot and replace the driver(s).

    Google this:

    Windows XP spontaneous reboot

    or Google this:

    microsoft.com:Windows XP spontaneous reboot

    Be sure to read each page, to which there is a link in each result, completely, because references to other links that might be more helpful are often placed at the bottom, for example:

    http://www.techspot.com/vb/topic5665.html

    may solve your problem, or "How to repair Windows if you are unable to boot into Windows" can be helpful even if you can boot into Windows, because it tells you how to perform a "repair re-installation" of Windows XP.

    Note: if your computer is not running "Windows XP" just substitute the OS and version for "Windows XP" in the above examples and advice.

    +
    0 Votes
    .Martin.

    as a two birds with one stone sorta thing, we should have a mandatory input of computer systems specs, during signup.

    this would help limit spam, and help us with diagnosing problems.

    I shall give you a thumb :-bd

    +
    0 Votes
    rachana.malhotra78

    Hi,

    if you suspect your system is infected. use kaspersky trail version to get it removed. or you can also try Norton trail version for the same.

    Rachana

    +
    0 Votes
    .Martin.

    it is the biggest pain to get rid of.

    what happened to the days when an uninstaller was included in the installation? and furthermore that uninstaller actually removed all of the installed software

    +
    0 Votes
    JCitizen

    However I must put a disclaimer here; I tested NIS 2010 for a year for my clients who are AV/AS and internet shopping disabled; and it did a pretty good job.

    However I couldn't wait to get back to Avast Pro v. 5.

    Symantec's position on uninstalling is the old tired argument, that "we don't want the virus to be able to uninstall the product".

    Needless to say many of the good AV can't be uninstalled by even the most sophisticated viruses, and haven't in my tests; but that is Norton's stand anyway.

    +
    0 Votes
    Ocie3

    it hasn't been that long since both Symantec's Norton AV and McAfee's Viruscan encountered malware that was designed to detect their presence and either cripple or even uninstall them.

    From what I have read, those two firms and their software have more respect among the malware creators than most of their rivals, with the possible exceptions of Kaspersky and maybe F-Secure. I don't know whether McAfee and Symantec are still favored by the Fortune 1000, though.

    Personally, it always bothers me when it looks so easy to effectively disable an antimalware program, or a firewall, for that matter.

    +
    0 Votes
    JCitizen

    I had a friend get hammered by a .bat attack; and surprisingly it couldn't uninstall Avira, which being a popular freebee, was surprising to me. Nearly all other AS solutions were uninstalled, and the hidden administrator account in the Home XP operating system was pwned and stopped all efforts to mitigate the infection. It was one of those hostage malware attacks.

    However Avira was too slow on the fast draw to stop the injection packet, which it did recognize and remove - too late.

    I've watched as Avast has won many a battle with malware, and kicked @ss in the PE environment. I've NEVER been let down by Avast on my lab honeypot!

    +
    0 Votes
    Ocie3

    of the research that I advised you to do?

    Google: HP D530

    but look out for a result from www.hpd530.com (the description is weird, so it might be a site that will install malware on your computer)

    ".... what should i do from there?"

    Obviously, you should not re-install the Windows operating system, unless you have EITHER:

    (1) a re-install disc provided by Hewlett Packard for the hardware model that you are using. Contact their customer service or tech support and ask whether they can send one. They might want proof that you bought the computer new, or maybe that you acquired it as a gift.

    OR

    (2) the Windows XP Professional installation disk that was used to install that OS on the computer. It seems unlikely that HP sold the computer new with that OS installed, so who installed it? Perhaps a local computer repair shop?

    Use Google! By the way, I don't understand the fourth line of the additional data, which begins with "version:"

    my OS is Windows XP Proffesional
    Service Pack 3
    Made by hewlett-packard
    version: 5.1 2600 Service Pack 3 Build 2600
    model: HPd530 SFF(PB603A)
    system type: X65-based PC
    Processor: x86 Family 15 Model 3 Stepping 4 GenuineIntel~2795Mhz"
    _________________

    You should still do the research to fix the rebooting problem, and if there are many other problems, then by the time that you are finished, you should be able to help others help themselves. :-)

    +
    0 Votes
    santeewelding

    You deserve a thumb for that.

    Had I the power, I would elevate you to two.

    +
    0 Votes
    JCitizen

    But ya can calls me Bob! Just don't calls me Father Guido Sarducci! :^0