Questions

My computer wil not boot up from both HD and recovery CD?

Tags:
+
0 Votes
Locked

My computer wil not boot up from both HD and recovery CD?

My computer - running Windows 7 - has stopped booting up from the HD. I
inserted the recovery CD, changed the BIOS to boot from CD, pressed
'any key' when prompted and it still won't boot up. I do get 'Starting
Windows' on the screen for a while, then that goes off and all I am
left with for the rest of the time is the mouse pointer (which I can
move about) on a blank screen. This happens whether I am trying to
boot from the HD or the CD. I have tried pressing F11 and also
Ctrl/Alt/Delete but nothing happens. The only way of switching the
computer off is by holding the off button in for over 5 seconds.
Anyone any suggestions?
  • +
    0 Votes

    or perhaps loose memory chip, or some other component. If you are not comfortable
    in disassembling your computer, it may be advisable to seek technical help. Otherwise,
    you'll need to open the case, all cables, component cards, etc. to make sure
    each is making good connection. Clean the system from any dust, make sure the air
    vents are not blocked. Reassemble and try to boot.
    Did this start occurring suddenly, or have there been other symptoms showing up
    lately?

    +
    0 Votes

    Thanks for your reply wizards57. What I have discovered is that my son, who bought two computers at the same time and saved one for me until I came to visit him (I live in Spain) had exactly the same problem. As his computer was under guarantee he had it repaired by the seller. Turned out to be a defective HD which was replaced. I have discovered the guarantee on mine runs out on the 5th February, so am making hasty arrangements to get it sorted before then! Will let you know how I get on. Although I had backed up most of the stuff on the HD there is still some things I would like to retrieve. Am I likely to lose it now though?

    +
    0 Votes

    Robin,
    Prior to sending it off for repair, it would be wise to copy everything you
    want. The problem being that you can't boot the system, so what you can
    try is removing the hard drive and attaching it as a slave drive in another
    computer, BUT, if you open your computer, you may invalidate the warranty. So, I would ask the service tech if they would be so kind as to
    copy everything from the defective disk to the replacement...they should
    do this as a matter of course, but it will not hurt anything to make sure they
    understand your needs right upfront.

    +
    0 Votes

    Hi again - I have just received an e-mail from the manufacturer saying my computer has been booked in for repair, under warranty, and will be collected in a few days time. The e-mail also said, 'In 2-3 working days you will receive a letter containing instructions regarding the booking of your collection. The letter will also contain very important terms and conditions in particular with regards to data loss.' However, bearing in mind what you said, I will request (nicely) if they can rescue any data from the HD should they replace it. Thank you for your suggestion as I didn't think about the implications of data loss.

    +
    1 Votes
    OH Smeg

    Ultimate Boot CD available free here to download and use

    www.ultimatebootcd.com/download.html

    Click on the ISO listing about half way down the page not the add that reads Download.

    Then when you have made the CD or if your system supports booting from USB Thumb Drives you can download the Thumb Drive Version and boot off it and test your hardware.

    Col

    +
    0 Votes

    Shall bear your suggestion in mind, but am following the path outlined in my reply to wizards57 for now. Thanks for getting back to me though.

    +
    0 Votes
    Locrian_Lyric

    If you can find someone with hardware dx tools, that would be a place to start, a Motherboard, cpu, or memory error could do it.

    +
    0 Votes

    Thanks for getting back to me. I am trying the path outlined in my reply above first though.

    +
    0 Votes
    ITKimK

    Sorry for the geek joke. Did you try pressing the F8 key after booting to boot into safe mode? Windows 7 offers a "Repair my computer" option on this menu which may help solve your problem.

    +
    0 Votes

    Thanks for getting in touch - your quip reminds me of a suggestion I made to a blonde friend, 'Use incorrect as your password because if you forget it or type in the wrong one your system will always tell you 'Your password is incorrect!' LOL! See my reply above for the steps I am taking.

    +
    0 Votes
    raid0

    Have you tried booting into safe mode? Immediately after the manufactuer logo disappears (Dell, HP, Gigabyte, etc) repeated press F8 until the safe mode option appears. Choose Safe Mode. If that doesn't work, perhaps try restoring the BIOS defaults and rebooting.

    Also, perhaps you aren't waiting long enough for the disk to load. On certain hardware, I've had Windows Vista and 7 setups take extremely long times to completely load. You will get a mouse on a black screen until fully loaded.

    +
    0 Votes

    Thanks for your reply raid0. I will try your suggestion. Please see other replies for another option I have discovered.

    +
    1 Votes

    Just one answer--SPINRITE! from GRC!
    For over 20+ years it's been the BEST disk recovery tool ever!

    +
    0 Votes

    Thanks for getting in touch, I'll bear your suggestion in mind. Meanwhile I am taking the steps outlined in my reply above.

    +
    0 Votes
    dldorrance

    If you plan to continue using XP it may be wise to own a "retail copy"; the license allows you to install it on any computer but only one computer at a time. This software is available on eBay. If you go this route make sure you are purchasing a retail copy, not a disk with XP came when a computer was purchased, as it will only install on original computer.

    +
    0 Votes

    Sorry, you may have missed in my question that I am running Windows 7. Please see other replies for another option I have discovered

    +
    1 Votes
    OH Smeg

    Ultimate Boot CD available free here to download and use

    www.ultimatebootcd.com/download.html

    Click on the ISO listing about half way down the page not the add that reads Download.

    Then when you have made the CD or if your system supports booting from USB Thumb Drives you can download the Thumb Drive Version and boot off it and test your hardware.

    Col

    +
    0 Votes
    Locrian_Lyric

    If you can find someone with hardware dx tools, that would be a place to start, a Motherboard, cpu, or memory error could do it.

    +
    0 Votes
    ITKimK

    Sorry for the geek joke. Did you try pressing the F8 key after booting to boot into safe mode? Windows 7 offers a "Repair my computer" option on this menu which may help solve your problem.

    +
    0 Votes
    raid0

    Have you tried booting into safe mode? Immediately after the manufactuer logo disappears (Dell, HP, Gigabyte, etc) repeated press F8 until the safe mode option appears. Choose Safe Mode. If that doesn't work, perhaps try restoring the BIOS defaults and rebooting.

    Also, perhaps you aren't waiting long enough for the disk to load. On certain hardware, I've had Windows Vista and 7 setups take extremely long times to completely load. You will get a mouse on a black screen until fully loaded.

    +
    1 Votes

    Just one answer--SPINRITE! from GRC!
    For over 20+ years it's been the BEST disk recovery tool ever!

    +
    0 Votes
    dldorrance

    If you plan to continue using XP it may be wise to own a "retail copy"; the license allows you to install it on any computer but only one computer at a time. This software is available on eBay. If you go this route make sure you are purchasing a retail copy, not a disk with XP came when a computer was purchased, as it will only install on original computer.

  • +
    0 Votes

    or perhaps loose memory chip, or some other component. If you are not comfortable
    in disassembling your computer, it may be advisable to seek technical help. Otherwise,
    you'll need to open the case, all cables, component cards, etc. to make sure
    each is making good connection. Clean the system from any dust, make sure the air
    vents are not blocked. Reassemble and try to boot.
    Did this start occurring suddenly, or have there been other symptoms showing up
    lately?

    +
    0 Votes

    Thanks for your reply wizards57. What I have discovered is that my son, who bought two computers at the same time and saved one for me until I came to visit him (I live in Spain) had exactly the same problem. As his computer was under guarantee he had it repaired by the seller. Turned out to be a defective HD which was replaced. I have discovered the guarantee on mine runs out on the 5th February, so am making hasty arrangements to get it sorted before then! Will let you know how I get on. Although I had backed up most of the stuff on the HD there is still some things I would like to retrieve. Am I likely to lose it now though?

    +
    0 Votes

    Robin,
    Prior to sending it off for repair, it would be wise to copy everything you
    want. The problem being that you can't boot the system, so what you can
    try is removing the hard drive and attaching it as a slave drive in another
    computer, BUT, if you open your computer, you may invalidate the warranty. So, I would ask the service tech if they would be so kind as to
    copy everything from the defective disk to the replacement...they should
    do this as a matter of course, but it will not hurt anything to make sure they
    understand your needs right upfront.

    +
    0 Votes

    Hi again - I have just received an e-mail from the manufacturer saying my computer has been booked in for repair, under warranty, and will be collected in a few days time. The e-mail also said, 'In 2-3 working days you will receive a letter containing instructions regarding the booking of your collection. The letter will also contain very important terms and conditions in particular with regards to data loss.' However, bearing in mind what you said, I will request (nicely) if they can rescue any data from the HD should they replace it. Thank you for your suggestion as I didn't think about the implications of data loss.

    +
    1 Votes
    OH Smeg

    Ultimate Boot CD available free here to download and use

    www.ultimatebootcd.com/download.html

    Click on the ISO listing about half way down the page not the add that reads Download.

    Then when you have made the CD or if your system supports booting from USB Thumb Drives you can download the Thumb Drive Version and boot off it and test your hardware.

    Col

    +
    0 Votes

    Shall bear your suggestion in mind, but am following the path outlined in my reply to wizards57 for now. Thanks for getting back to me though.

    +
    0 Votes
    Locrian_Lyric

    If you can find someone with hardware dx tools, that would be a place to start, a Motherboard, cpu, or memory error could do it.

    +
    0 Votes

    Thanks for getting back to me. I am trying the path outlined in my reply above first though.

    +
    0 Votes
    ITKimK

    Sorry for the geek joke. Did you try pressing the F8 key after booting to boot into safe mode? Windows 7 offers a "Repair my computer" option on this menu which may help solve your problem.

    +
    0 Votes

    Thanks for getting in touch - your quip reminds me of a suggestion I made to a blonde friend, 'Use incorrect as your password because if you forget it or type in the wrong one your system will always tell you 'Your password is incorrect!' LOL! See my reply above for the steps I am taking.

    +
    0 Votes
    raid0

    Have you tried booting into safe mode? Immediately after the manufactuer logo disappears (Dell, HP, Gigabyte, etc) repeated press F8 until the safe mode option appears. Choose Safe Mode. If that doesn't work, perhaps try restoring the BIOS defaults and rebooting.

    Also, perhaps you aren't waiting long enough for the disk to load. On certain hardware, I've had Windows Vista and 7 setups take extremely long times to completely load. You will get a mouse on a black screen until fully loaded.

    +
    0 Votes

    Thanks for your reply raid0. I will try your suggestion. Please see other replies for another option I have discovered.

    +
    1 Votes

    Just one answer--SPINRITE! from GRC!
    For over 20+ years it's been the BEST disk recovery tool ever!

    +
    0 Votes

    Thanks for getting in touch, I'll bear your suggestion in mind. Meanwhile I am taking the steps outlined in my reply above.

    +
    0 Votes
    dldorrance

    If you plan to continue using XP it may be wise to own a "retail copy"; the license allows you to install it on any computer but only one computer at a time. This software is available on eBay. If you go this route make sure you are purchasing a retail copy, not a disk with XP came when a computer was purchased, as it will only install on original computer.

    +
    0 Votes

    Sorry, you may have missed in my question that I am running Windows 7. Please see other replies for another option I have discovered

    +
    1 Votes
    OH Smeg

    Ultimate Boot CD available free here to download and use

    www.ultimatebootcd.com/download.html

    Click on the ISO listing about half way down the page not the add that reads Download.

    Then when you have made the CD or if your system supports booting from USB Thumb Drives you can download the Thumb Drive Version and boot off it and test your hardware.

    Col

    +
    0 Votes
    Locrian_Lyric

    If you can find someone with hardware dx tools, that would be a place to start, a Motherboard, cpu, or memory error could do it.

    +
    0 Votes
    ITKimK

    Sorry for the geek joke. Did you try pressing the F8 key after booting to boot into safe mode? Windows 7 offers a "Repair my computer" option on this menu which may help solve your problem.

    +
    0 Votes
    raid0

    Have you tried booting into safe mode? Immediately after the manufactuer logo disappears (Dell, HP, Gigabyte, etc) repeated press F8 until the safe mode option appears. Choose Safe Mode. If that doesn't work, perhaps try restoring the BIOS defaults and rebooting.

    Also, perhaps you aren't waiting long enough for the disk to load. On certain hardware, I've had Windows Vista and 7 setups take extremely long times to completely load. You will get a mouse on a black screen until fully loaded.

    +
    1 Votes

    Just one answer--SPINRITE! from GRC!
    For over 20+ years it's been the BEST disk recovery tool ever!

    +
    0 Votes
    dldorrance

    If you plan to continue using XP it may be wise to own a "retail copy"; the license allows you to install it on any computer but only one computer at a time. This software is available on eBay. If you go this route make sure you are purchasing a retail copy, not a disk with XP came when a computer was purchased, as it will only install on original computer.