Questions

My Pc is now not connected to any network

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0 Votes
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My Pc is now not connected to any network

GodHatesMe
Hello

I apologise now for my extreme lack of knowledge when it comes to Pc's but i will try my best to explain my problem

I have a desktop pc that i was using yesterday morning and when i came to use it later that day it came up 'you are currently not connected to any networks' if i go under my Network page there is nothing there, my laptop is working (wireless) so there is no problem with the modem

I spoke to my internet provider and they have suggested that there must be some sort of problem within my desktop pc or my drivers need up dating (using my laptop and transferring it over)

Now the problems I have are....

1. I have no idea where or what my drivers are
2. Even if I did know what my drivers are I have no idea where to find the right updates


The info I have under System (if that helps) is....

Windows vista home premium
Service pack 2

Processor = Intel ( R ) Core ( TM ) 2 Quad CPU Q6600 @2.40GHz 240 GHz

Memory (RAM) 3.00 GB

System Type 32-bit Operating system


If this is not the information needed to find my drivers can you point me in the right direction or if you have any other ideas on how I can fix my problems it would be most appreciated

Thanks for any help you can give me

Stuart
  • +
    0 Votes
    dave

    There are two small status LEDs on the jack. Are they lit up, blinking?

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    0 Votes
    OH Smeg

    Has been scrambled by a power spike, so if the LED's Activity Lights on the Network Port are on try unplugging the Modem for about 10 seconds and then plugging it back in.

    It may also pay to unplug the Desktop computer and press the Power On Button on the front for 10 seconds as well and then plug it back in and see if that makes a difference.

    Before you do anything else.

    As for the Drivers you need the Make & Model of the Computer so if it's a HP Something you need that and if it's a White Box a Custom Made unit you need the Make & Model of the M'Board. With that you just look on the Web Site of either the Computers Maker or the M'Board Maker and navigate to the Vista Driver Download Page and download the Ethernet/Network Drivers.

    Col

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    0 Votes
    GodHatesMe

    There are two small status LEDs on the jack. Are they lit up, blinking?

    Yes there are 2 lights at the back, the top 1 is yellow and blinking the bottom is green and permanently on


    Has been scrambled by a power spike, so if the LED's Activity Lights on the Network Port are on try unplugging the Modem for about 10 seconds and then plugging it back in.

    It may also pay to unplug the Desktop computer and press the Power On Button on the front for 10 seconds as well and then plug it back in and see if that makes a difference.

    Okay done the above and everything is still the same


    As for the Drivers you need the Make & Model of the Computer so if it's a HP Something you need that

    Its a Packard Bell but how would I find out the model? Do I need to open up my computer or is there some file that would tell me what model it is, if so where do I need to look to find it

    Im sorry if im asking really basic stupid questions and thanks for the help already offered

    Stuart

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    0 Votes
    OH Smeg

    Well with all systems

    There should be a Model Number on the case.

    You can go here for the Necessary Driver but you'll have to fill in the questions.

    http://www.packardbell.co.uk/pb/en/GB/content/download

    Col

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    0 Votes
    rapzkilla

    If it is HP, then on the front it will say HP something. example HP pavilion d6000 or if its dell it be Dell DX6000. Now sometimes the manufacturer name will be on the front and model will be on the side. will look like this e.g DX9000, or DV3000 etc.. You should have also received a driver CD with your computer on purchase. I will help you more if i know your manufacturer and make

    Gabriel
    http://www.techhelp.ca

    Good luck. Let me know

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    0 Votes
    tnyamutenha

    Hie,
    From the infomation you have provided above, it looks like you have networkadapter problem( you cant even see it in your network places)

    go to your device manager and cherck whether your driver is installed,( find ourout if there is any yellow exclamation mark) iF there is one then you need to download the driver.

    +
    0 Votes
    oldbaritone

    Delete the device in the Hardware Manager, and it will reinstall itself when you reboot the system.

    You may also want to check BIOS setup to be sure the device hasn't been disabled.

    +
    0 Votes

    You didn't say if you were on a home network or if the PC is connected directly to the modem. Is your laptop connected to your modem through a wireless router? Info would be helpful. I have seen instances where someone had inadvertenly turned off the network switch on the modem. My cable modem has 4 lights (2 on steady and 2 flashing) and a button that allows me to turn off the modems network connection. I have a small network at home and all run through a 4 port wireless access point. The again it just may be your NIC card or cabling.

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    0 Votes
    dave

    The reason I asked for you to check the status LEDs on the back of the computer was to verify basic network connectivity. It sounds like you do, but there is more to having a computer talk on the network than this. Is there a router involved here like someone mentioned above? What is your computer connected to, a router or directly to the modem?

    +
    0 Votes
    GodHatesMe

    Okay I have now found out I have a Packard bell: Imedia x2415

    I have been to the Packard bell website to try and find the driver download but as my Pc was brought in 2008 it is no longer listed, I then found they had a older version section which is listed by the model/year

    This is the first link I used

    http://www.packardbell.co.uk/pb/en/GB/content/download

    Below is the 2nd link I used, if it doesn't work you can go through the first link and the link to the older versions are near the top right hand corner of the page

    ftp://ftp.download.packardbell.com/DESKTOP/

    This is the details of the router/modem I use

    http://kbserver.netgear.com/datasheets/dg834gv5_ds_29apr08.pdf

    Now for the Device Manager part

    Under the Network Adapters there are yellow marks against all of the parts connected

    6TO4 Adapter
    6TO4 Adapter
    Microsoft 6to4 adapter #16
    Microsoft 6to4 adapter#3
    Microsoft 6to4 adapter#7

    +
    0 Votes
    dave

    You network card may not support something named IPv6 which is what 6to4 is involved with. When you are in Device Manager did you see your hardware network card? This is a Realtek RTL8101 according to some internet searches.

    +
    0 Votes
    jcoto@

    1- Check your physical connections. If all is good,,,,
    2- Run a powerfull antivirus. If you don't have, for now you can download from another computer, copy and install Eset Smart Security http://www.eset-la.com/download/eset_smartsecurity.php .It's runs like one month trial.
    3- Run CCleaner this is a free download
    ,,,,and tell me.

    +
    0 Votes
    GodHatesMe

    Day 2 of the no network challenge :-)

    It was suggested to try this..........

    *** Delete the device in the Hardware Manager, and it will reinstall itself when you reboot the system.

    You may also want to check BIOS setup to be sure the device hasn't been disabled ****

    This didn't work and after un installing/rebooting there was nothing remaining in my Device Manager so I did a roll back to a week earlier and managed to get the network adaptors to show again (although they were different numbered adaptors with problems) i also checked the BIOS set up

    ***You network card may not support something named IPv6 which is what 6to4 is involved with. When you are in Device Manager did you see your hardware network card? This is a Realtek RTL8101 according to some internet searches***

    The only mention of 'Network' in the Device Manager is

    'Network Adapters

    6TO4 Adapter
    6TO4 Adapter
    6TO4 Adapter
    Microsoft 6to4 adapter#3
    Microsoft 6to4 adapter#7

    and the only mention of Realtek is under my Sound, Video, and Game Controllers

    ***nvidia_ethernet_6762.exe

    It is the network Driver listed here

    ftp://ftp.download.packardbell.com/DESKTOP/iMax%20(2008-2009)/Driver%20Vista/ ***

    I also tried the above but after looking I thinks its because its for a Imax and I have a Imedia (if that makes a difference)

    I am going to run a boot time scan with my avast software and see if that bring anything (maybe I should of done that first)??

    Thanks for the continued help and support and also all the different ideas to get this sorted, if you guys have any other suggesting im ready and waiting to give it a try :-)


    Stuart

  • +
    0 Votes
    dave

    There are two small status LEDs on the jack. Are they lit up, blinking?

    +
    0 Votes
    OH Smeg

    Has been scrambled by a power spike, so if the LED's Activity Lights on the Network Port are on try unplugging the Modem for about 10 seconds and then plugging it back in.

    It may also pay to unplug the Desktop computer and press the Power On Button on the front for 10 seconds as well and then plug it back in and see if that makes a difference.

    Before you do anything else.

    As for the Drivers you need the Make & Model of the Computer so if it's a HP Something you need that and if it's a White Box a Custom Made unit you need the Make & Model of the M'Board. With that you just look on the Web Site of either the Computers Maker or the M'Board Maker and navigate to the Vista Driver Download Page and download the Ethernet/Network Drivers.

    Col

    +
    0 Votes
    GodHatesMe

    There are two small status LEDs on the jack. Are they lit up, blinking?

    Yes there are 2 lights at the back, the top 1 is yellow and blinking the bottom is green and permanently on


    Has been scrambled by a power spike, so if the LED's Activity Lights on the Network Port are on try unplugging the Modem for about 10 seconds and then plugging it back in.

    It may also pay to unplug the Desktop computer and press the Power On Button on the front for 10 seconds as well and then plug it back in and see if that makes a difference.

    Okay done the above and everything is still the same


    As for the Drivers you need the Make & Model of the Computer so if it's a HP Something you need that

    Its a Packard Bell but how would I find out the model? Do I need to open up my computer or is there some file that would tell me what model it is, if so where do I need to look to find it

    Im sorry if im asking really basic stupid questions and thanks for the help already offered

    Stuart

    +
    0 Votes
    OH Smeg

    Well with all systems

    There should be a Model Number on the case.

    You can go here for the Necessary Driver but you'll have to fill in the questions.

    http://www.packardbell.co.uk/pb/en/GB/content/download

    Col

    +
    0 Votes
    rapzkilla

    If it is HP, then on the front it will say HP something. example HP pavilion d6000 or if its dell it be Dell DX6000. Now sometimes the manufacturer name will be on the front and model will be on the side. will look like this e.g DX9000, or DV3000 etc.. You should have also received a driver CD with your computer on purchase. I will help you more if i know your manufacturer and make

    Gabriel
    http://www.techhelp.ca

    Good luck. Let me know

    +
    0 Votes
    tnyamutenha

    Hie,
    From the infomation you have provided above, it looks like you have networkadapter problem( you cant even see it in your network places)

    go to your device manager and cherck whether your driver is installed,( find ourout if there is any yellow exclamation mark) iF there is one then you need to download the driver.

    +
    0 Votes
    oldbaritone

    Delete the device in the Hardware Manager, and it will reinstall itself when you reboot the system.

    You may also want to check BIOS setup to be sure the device hasn't been disabled.

    +
    0 Votes

    You didn't say if you were on a home network or if the PC is connected directly to the modem. Is your laptop connected to your modem through a wireless router? Info would be helpful. I have seen instances where someone had inadvertenly turned off the network switch on the modem. My cable modem has 4 lights (2 on steady and 2 flashing) and a button that allows me to turn off the modems network connection. I have a small network at home and all run through a 4 port wireless access point. The again it just may be your NIC card or cabling.

    +
    0 Votes
    dave

    The reason I asked for you to check the status LEDs on the back of the computer was to verify basic network connectivity. It sounds like you do, but there is more to having a computer talk on the network than this. Is there a router involved here like someone mentioned above? What is your computer connected to, a router or directly to the modem?

    +
    0 Votes
    GodHatesMe

    Okay I have now found out I have a Packard bell: Imedia x2415

    I have been to the Packard bell website to try and find the driver download but as my Pc was brought in 2008 it is no longer listed, I then found they had a older version section which is listed by the model/year

    This is the first link I used

    http://www.packardbell.co.uk/pb/en/GB/content/download

    Below is the 2nd link I used, if it doesn't work you can go through the first link and the link to the older versions are near the top right hand corner of the page

    ftp://ftp.download.packardbell.com/DESKTOP/

    This is the details of the router/modem I use

    http://kbserver.netgear.com/datasheets/dg834gv5_ds_29apr08.pdf

    Now for the Device Manager part

    Under the Network Adapters there are yellow marks against all of the parts connected

    6TO4 Adapter
    6TO4 Adapter
    Microsoft 6to4 adapter #16
    Microsoft 6to4 adapter#3
    Microsoft 6to4 adapter#7

    +
    0 Votes
    dave

    You network card may not support something named IPv6 which is what 6to4 is involved with. When you are in Device Manager did you see your hardware network card? This is a Realtek RTL8101 according to some internet searches.

    +
    0 Votes
    jcoto@

    1- Check your physical connections. If all is good,,,,
    2- Run a powerfull antivirus. If you don't have, for now you can download from another computer, copy and install Eset Smart Security http://www.eset-la.com/download/eset_smartsecurity.php .It's runs like one month trial.
    3- Run CCleaner this is a free download
    ,,,,and tell me.

    +
    0 Votes
    GodHatesMe

    Day 2 of the no network challenge :-)

    It was suggested to try this..........

    *** Delete the device in the Hardware Manager, and it will reinstall itself when you reboot the system.

    You may also want to check BIOS setup to be sure the device hasn't been disabled ****

    This didn't work and after un installing/rebooting there was nothing remaining in my Device Manager so I did a roll back to a week earlier and managed to get the network adaptors to show again (although they were different numbered adaptors with problems) i also checked the BIOS set up

    ***You network card may not support something named IPv6 which is what 6to4 is involved with. When you are in Device Manager did you see your hardware network card? This is a Realtek RTL8101 according to some internet searches***

    The only mention of 'Network' in the Device Manager is

    'Network Adapters

    6TO4 Adapter
    6TO4 Adapter
    6TO4 Adapter
    Microsoft 6to4 adapter#3
    Microsoft 6to4 adapter#7

    and the only mention of Realtek is under my Sound, Video, and Game Controllers

    ***nvidia_ethernet_6762.exe

    It is the network Driver listed here

    ftp://ftp.download.packardbell.com/DESKTOP/iMax%20(2008-2009)/Driver%20Vista/ ***

    I also tried the above but after looking I thinks its because its for a Imax and I have a Imedia (if that makes a difference)

    I am going to run a boot time scan with my avast software and see if that bring anything (maybe I should of done that first)??

    Thanks for the continued help and support and also all the different ideas to get this sorted, if you guys have any other suggesting im ready and waiting to give it a try :-)


    Stuart