Questions

my pc keeps rebooting?

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0 Votes
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my pc keeps rebooting?

joshlabrie18
My PC continues to reboot. Not all the way through the start up. Just once the start menu and desktop icons pop up it begins to open all the atomatic start ups. then it stops clears everything and does it again and again. just picked up panda antivirus pro 2009 scaned for viruses and spyware. 2 were detected and removed. still continuing. cant get online because of the reboot doesnt allow enough time to get connected to the internet so cant update the antivirus. Can anyone help me?
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    0 Votes
    TheChas

    Safe Mode should be able to help.

    When Windows starts to load, press the F8 key and when the options are on the screen, select safe mode.

    If Windows loads properly in safe mode, restart the computer in normal mode and it should complete the boot process.

    If it will not boot into safe mode, think back and did you add any hardware or software just before this started happening?
    If so, try and reverse the change.

    If the system still will not boot into safe mode or normal mode, then you may need to reinstall Windows.

    If you do, make sure to back up your files and know your settings first.

    One way to back up a dead system is to install the hard drive in a USB hard drive adapter and then copy your files onto a different system.

    Chas

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    0 Votes
    BizIntelligence

    if it works then check event viewer for any errors.

    Otherwise, Check for motherboard and CPU temperature in BIOS. You can also try cleaning your pc, reconnect cables and power connectors. Reseating RAM and Check power supply as well. Try this before resin

    Good Luck !

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    0 Votes
    Jacky Howe

    If you can't access the internet to update MBAM try the instructions below to clear a path to the internet to be able to run MBAM. You can also download the updates for MBAM and run them from the USB.

    From another System download and install Spybot, update it and copy the the installed folders to a USB Stick. Copy MBAM and the Update as well.

    Removing malware from System Restore points
    To remove the malware, you must first disable System Restore, then scan the system with up-to-date antivirus software - allowing it to clean, delete, or quarantine any viruses found. After the system has been disinfected, you may then re-enable System Restore. The steps for disabling System Restore vary, depending on whether the default Start Menu or the Classic Start Menu is being used.

    Default Start Menu XP
    If using the default Start Menu, click Start | Control Panel | Performance and Maintenance | System. Select the System Restore tab and check "Turn off System Restore".

    Classic Start Menu XP
    If using the Classic Start Menu, click Start | Settings | Control Panel and double-click the System icon. Select the System Restore tab and check "Turn off System Restore".

    Vista
    Start, right mouse click Computer and select Properties. Select Advanced System Properties, click contine and then System Protection. Untick the box nect to Local Disk C: and click on Turn System Restore off.


    After scanning the system and removing the offending malware, re-enable System Restore by repeating the steps, this time removing the check from "Turn off System Restore".

    Once you have restarted the Infected System in Safe Mode, navigate to the USB stick and run Spybot.

    Download Spybot - Search & Destroy and install it. Update it. http://www.safer-networking.org/en/download/index.html

    Download Malwarebytes Anti-Malware, install it and update it.

    <a href="http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe" target="_blank"><u>Malwarebytes</u></a>

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform Quick Scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.

    If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
    <a href="http://malwarebytes.gt500.org/mbam-rules.exe" target="_blank"><u>mbam-rules</u></a>

    I would keep scanning with it until it is clean by closing out and rebooting and running it again.

    Run this Rootkit Revealer GMer
    <a href="http://www.gmer.net/index.php" target="_blank"><u>Gmer</u></a>

    FAQ
    <a href="http://www.gmer.net/faq.php" target="_blank"><u>FAQ</u></a>

    Tip! If you want to write protect the USB drive/stick while you are working on an infected System.
    In the recent release of Windows XP Service Pack 2 (SP2), a new feature was added by Microsoft to allow the write protection of USB block storage devices. This entails a simple Registry modification that requires no hardware devices to write protect thumb drives.

    If the USB drive has no small switch for write protection you can turn it on through the Registry via Command Line.

    REG ADD HKLM\SYSTEM\CurrentControlSet\Control\StorageDevicePolicies /v WriteProtect /t REG_DWORD /d 1 /f

    and one to turn it off but a System restart is required. Place the Batch file on the USB to turn it off.

    reg delete HKLM\SYSTEM\CurrentControlSet\Control\StorageDevicePolicies /f


    If TaskManager has been disabled this will enable TaskManager to allow access to the Registry.

    Command line removal or create Batch files.

    Click Start Run and type cmd and then press Enter.

    Execute the following commands in the command line in order to activate the registry editor and Task Manager:

    reg delete HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System /v DisableTaskMgr /f

    reg delete HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System /v DisableRegistryTools /f

    With the new strains of Virus that have been created you may find it necessary to rename the executable files so that they will work. Rename mbam-setup.exe and then navigate to the install folder and rename mbam.exe. Do not change the files extension from .exe. Do the same with Spybot.

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    0 Votes
    rsa_y2j

    Unplug the internet then boot in safe mode..
    after that remove unwanted program from your PC(for safety purpose).
    then scan with a updated antivirus...may be like mcafee...
    Reboot normally and connect the internet.

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    0 Votes
    Billy Newsome

    I have used every option in the safe mode startup menu, not one of them allows me to access any farther than the Windows screen; other than the manufacturers logo page (
    gateway. Have also diconnected from the internet; still cannot connect to the internet or even get to the desktop screen.. Nothing, so far seems to work.
    One of the suggested options here was to reinstall the OS disk. Wouldn't that delete everything already loaded into the computer?

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    0 Votes
    PurpleSkys Moderator

    @Billy Newsome, yes it would. A reinstall takes it back to when it was first purchased. Any other programs that you have would have to be reinstalled and any documents/pictures/music that you had saved would be gone. There are some data recovery programs out there, but the good ones will cost you. You could take it to a shop and have them do it, but that too would cost you.

  • +
    0 Votes
    TheChas

    Safe Mode should be able to help.

    When Windows starts to load, press the F8 key and when the options are on the screen, select safe mode.

    If Windows loads properly in safe mode, restart the computer in normal mode and it should complete the boot process.

    If it will not boot into safe mode, think back and did you add any hardware or software just before this started happening?
    If so, try and reverse the change.

    If the system still will not boot into safe mode or normal mode, then you may need to reinstall Windows.

    If you do, make sure to back up your files and know your settings first.

    One way to back up a dead system is to install the hard drive in a USB hard drive adapter and then copy your files onto a different system.

    Chas

    +
    0 Votes
    BizIntelligence

    if it works then check event viewer for any errors.

    Otherwise, Check for motherboard and CPU temperature in BIOS. You can also try cleaning your pc, reconnect cables and power connectors. Reseating RAM and Check power supply as well. Try this before resin

    Good Luck !

    +
    0 Votes
    Jacky Howe

    If you can't access the internet to update MBAM try the instructions below to clear a path to the internet to be able to run MBAM. You can also download the updates for MBAM and run them from the USB.

    From another System download and install Spybot, update it and copy the the installed folders to a USB Stick. Copy MBAM and the Update as well.

    Removing malware from System Restore points
    To remove the malware, you must first disable System Restore, then scan the system with up-to-date antivirus software - allowing it to clean, delete, or quarantine any viruses found. After the system has been disinfected, you may then re-enable System Restore. The steps for disabling System Restore vary, depending on whether the default Start Menu or the Classic Start Menu is being used.

    Default Start Menu XP
    If using the default Start Menu, click Start | Control Panel | Performance and Maintenance | System. Select the System Restore tab and check "Turn off System Restore".

    Classic Start Menu XP
    If using the Classic Start Menu, click Start | Settings | Control Panel and double-click the System icon. Select the System Restore tab and check "Turn off System Restore".

    Vista
    Start, right mouse click Computer and select Properties. Select Advanced System Properties, click contine and then System Protection. Untick the box nect to Local Disk C: and click on Turn System Restore off.


    After scanning the system and removing the offending malware, re-enable System Restore by repeating the steps, this time removing the check from "Turn off System Restore".

    Once you have restarted the Infected System in Safe Mode, navigate to the USB stick and run Spybot.

    Download Spybot - Search & Destroy and install it. Update it. http://www.safer-networking.org/en/download/index.html

    Download Malwarebytes Anti-Malware, install it and update it.

    <a href="http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe" target="_blank"><u>Malwarebytes</u></a>

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform Quick Scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.

    If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
    <a href="http://malwarebytes.gt500.org/mbam-rules.exe" target="_blank"><u>mbam-rules</u></a>

    I would keep scanning with it until it is clean by closing out and rebooting and running it again.

    Run this Rootkit Revealer GMer
    <a href="http://www.gmer.net/index.php" target="_blank"><u>Gmer</u></a>

    FAQ
    <a href="http://www.gmer.net/faq.php" target="_blank"><u>FAQ</u></a>

    Tip! If you want to write protect the USB drive/stick while you are working on an infected System.
    In the recent release of Windows XP Service Pack 2 (SP2), a new feature was added by Microsoft to allow the write protection of USB block storage devices. This entails a simple Registry modification that requires no hardware devices to write protect thumb drives.

    If the USB drive has no small switch for write protection you can turn it on through the Registry via Command Line.

    REG ADD HKLM\SYSTEM\CurrentControlSet\Control\StorageDevicePolicies /v WriteProtect /t REG_DWORD /d 1 /f

    and one to turn it off but a System restart is required. Place the Batch file on the USB to turn it off.

    reg delete HKLM\SYSTEM\CurrentControlSet\Control\StorageDevicePolicies /f


    If TaskManager has been disabled this will enable TaskManager to allow access to the Registry.

    Command line removal or create Batch files.

    Click Start Run and type cmd and then press Enter.

    Execute the following commands in the command line in order to activate the registry editor and Task Manager:

    reg delete HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System /v DisableTaskMgr /f

    reg delete HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System /v DisableRegistryTools /f

    With the new strains of Virus that have been created you may find it necessary to rename the executable files so that they will work. Rename mbam-setup.exe and then navigate to the install folder and rename mbam.exe. Do not change the files extension from .exe. Do the same with Spybot.

    +
    0 Votes
    rsa_y2j

    Unplug the internet then boot in safe mode..
    after that remove unwanted program from your PC(for safety purpose).
    then scan with a updated antivirus...may be like mcafee...
    Reboot normally and connect the internet.

    +
    0 Votes
    Billy Newsome

    I have used every option in the safe mode startup menu, not one of them allows me to access any farther than the Windows screen; other than the manufacturers logo page (
    gateway. Have also diconnected from the internet; still cannot connect to the internet or even get to the desktop screen.. Nothing, so far seems to work.
    One of the suggested options here was to reinstall the OS disk. Wouldn't that delete everything already loaded into the computer?

    +
    0 Votes
    PurpleSkys Moderator

    @Billy Newsome, yes it would. A reinstall takes it back to when it was first purchased. Any other programs that you have would have to be reinstalled and any documents/pictures/music that you had saved would be gone. There are some data recovery programs out there, but the good ones will cost you. You could take it to a shop and have them do it, but that too would cost you.