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My Verizon Mobile not working on the HTC Thunderbolt

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My Verizon Mobile not working on the HTC Thunderbolt

ndolan622
Has anyone run into the problem of using My Verizon Mobile on the HTC Thunderbolt? I go to sign in with my used ID and password (the one I've always used to access my account online) and it tells me the user ID and password do not match - even though they are both correct. I've even tried restoring the phone to factory settings, and still get the same response! Any one have a solution to that? I went through 4 Verizon techs and a customer service person...and they finally suggested the software loaded on the phone is corrupt...