Questions

my wireless internet wont work, need some help!

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0 Votes
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my wireless internet wont work, need some help!

bbpro991
so the other day i was starting up my computer and it wouldnt connect to the wireless internet, and i noticed the wireless switch on the front of my laptop was orange(usually blue) so i switched it off and back on and it stayed orange. so i went to the cmd.exe and typed ipconfig/release and i got an error message: like cannot do this action because the media is disconnected, which was for my LAN and then i got another thing called Tunnel adapter Teredo Tunneling Pseudo-Interface: which gave me an ip adress of like fe80 : : ffff:: ffff ::ffffD%5 and that didnt look good because normally that is where my wireless ipadress comes in ... so i messed around and found the same title but with more stuff under it
connection-specific DNS suffix:
description ... teredo tunneling pseudo-interface
physical address...FF-FF-FF-FF-FF-FF-FF-FF
Dhcp enabled.... no
ip address ... Fe80::ffff::ffff::ffffd%5
default gateway....
netBIOS over Tcpip.... disabled


when i go to my network connections my wireless one says 1394 connection connected 1394 net adaptor but when i click it the two computer monitor screens are grayed out it has no connection status and when i click repair it says TCP/IP is not ennabled for this connection cannot procede so i googled that but havent found anything that works...

if anyone has suggestion on how to fix this, or needs more information please respond i would love the help, thanks.
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    tintoman

    the 1394 connection has nothing to do with your wireless connection.
    Second I think you need to go to system properties and on the hardware tab and device manager, make sure that your wireless adapter is not showing a problem.
    If that is all ok then I suggest you restart your router by disconnecting the power cord and leaving it out for 15 seconds or so, then plug it back in.
    If your connection does not come back up post back and we can try some other stuff

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    w2ktechman

    reset your router
    disable and re-enable your network adapters
    run
    netsh int ip reset resetlog.txt to reset some values which may cause issues.
    if those do not work, uninstall and re-install your network adapters
    if that doesnt do it, post back. Usually this list will cover most issues.

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    bbpro991

    well i tried restarting my router and it didnt work and then im not sure how to install or reinstall my network adapter so i didnt do that.... it started working last night someone but the stopped again, i found that it may have something to do with my WLAN because i have my switch turned to on but cant pick up wireless, when i check my network connections, usually i have 3 icons and the one now missing is my wireless network 2 which is conected to my home internet, that doesnt show up at all so i cant configure any settings, when it was working i had to turn on my WLAN settings it said but the computer did that by itself when i clicked the info bubble.. if u need any more info i can reply again

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    dmachovec

    Is your wireless adapter a card, a usb adapter, or built in to the motherboard? Either way, we should try to make every attempt to uninstall it and then reinstall it.

    If you bought it as a "3rd party" adapter, you should have the original install CD. If it is internal, part of the motherboard, then you will have the drivers with the CD's provided to you by your computer's manufacturer.

    Right-click your My Computer icon and choose MANAGE. Then select Device Manager from the list of modules on the left side of the Computer Management Console Window that opens.

    On the right side, click the "plus symbol (+)" next to Network Adapters and locate your Wireless adapter out of the 3 that will be listed.

    Right click on that wireless adapter and choose UNINSTALL. You will also want to open the Control Panel --> Add/Remove Programs and locate any software associated with the wireless adapter and uninstall it as well.

    Restart your computer and follow the instructions provided with your Adapter's Installation manual to reinstall the drivers/software to run your network card.

    Let us know how that progresses.

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    bbpro991

    when i went to the device manager there was only two things under the network adapter and niether of them were my wireless card, its built into the computer not a usb

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    seanferd

    The device will not show up in Device Manager. This is why we ask for hardware specs, or at least a make and model of the computer.

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    seanferd

    Since you obviously haven't been in Device Manager (see post above, this is where you can uninstall the net adapter), tell us if the device is showing an error, and if so, what it is, when you look at the net adapter in device manager.

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    The Scummy One

    an error is any device in device manager that has Either a red x OR a yellow exlamation mark

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    bbpro991

    when i went to the device manager i had on two things under network adapter there was one that said 1394 net adapter and NVIDIA nforce network controller do i have to unintstall either of those?

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    seanferd

    1) Are there any problems shown for these? (red X, or exclamation point on icon, or an error reported in the properties for the network icon).

    2) Unless you are using a 1394 (Firewire) connector to link the computer to a router, disable this, as it may be conflicting with the nVidia adapter, which should be your wireless. I am not sure if 1394 wireless exists yet, although there was a proposal for this a couple years ago.

    Anyway, try disabling one, then the other adapter (re-enable an adapter when you disable your second choice). Go with the adapter that works.

    If neither work, remove/uninstall the devices from the Device Manager, then reboot. Windows should try to install a driver for the network card. If it does not find a driver, let Windows search the 'net for a driver, or use the driver disc that comes with your computer or wireless card.

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    bbpro991

    there was no error signs that showed up and im pretty sure im not using the firewire, so should i go to device manager and just choose one of the two and uninstall it and then reboot the computer?

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    The Scummy One

    you turn on (enable) your wifi adapter?

    The 2 items listed are not your wireless.

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    seanferd

    wiffee? I hadn't even checked.

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    seanferd

    Try just disabling the 1394 adapter, first. If you uninstall, but have the adapter physically available on the system, Windows will just reinstall the driver.

    In the Properties for the adapter, mark the checkbox for "Disable in this hardware profile". If that does not work, highlight the nVidia adapter and click the "remove" button, then restart the system. Windows will then reinstall the adapter. See if that works.

    Edit: You may want to try this first, if available. Does the nVidia adapter have a program in the start menu? (Click: Show All Programs.) If so, run it and use the diagnostics or check the signal strength.

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    bbpro991

    i uninstalled the 1394 one first and then the Nvidia and they didnt do anything at all... what if i somehow like deleted the driver for my wireless card is there anyway i can install a new driver for that since my computer cant pick up that there is one inside it..

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    seanferd

    Also, you should always try to Disable before Uninstalling.

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    seanferd

    I did some looking around because that address you gave in your first post looks like an IPv6 address: it is. The Teredo thingumie is something turned on by default in Vista, designed to use Microsoft's IPv6 servers. Perhaps you can turn this off and use good ol' IPv4 addressing (the IP addresses that you are used to seeing). So it sounds like you are not reaching the MS servers that can hook you up to the Internet.
    <br><br>
    I would turn this off unless you absolutely need it (like if you are using NAT). I'm pretty sure you don't. Perhaps someone more well versed with Vista can help. I'll look around some more. Have a look at this : <br> http://ozgrant.com/2007/09/16/teredo-tunneling-pseudo-interface-and-ipv6/
    <br><br>
    Here's how to disable Teredo. You'll need to edit the registry for Vista. Look at the section towards the bottom of the page: <br>
    http://www.ipv6day.org/action.php?n=En.Configuration-WindowsVista
    <br><br>
    For XP: See this article form microsoft: <br>
    http://support.microsoft.com/kb/817778 <br>
    Particularly "Configure the IPv6 Teredo client" about halfway down the page.
    <br><br>

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    0 Votes

    ok

    bbpro991

    thanks alot i will look at this and try to turn that off see if it works.. im using xp service pack 2 by the way

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    seanferd

    Can you tell us the exact make and model of your laptop? We can probably identify what wireless card you should have, and then tell you where to get a driver if it is missing.

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    bbpro991

    the computer is a HP dv6000 XP service pack 2 and
    the serial# is CNF6401MWF
    product# is RG264UA#ABA

    that good?

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    0 Votes
    seanferd

    Your product number gets me this: <br>
    HP Pavilion dv6125se Notebook PC.
    <br><br>
    Due to the way HP has their system set up, the precise *model* number is what is needed. So, to be positive on the model number, take a look at this page: <br>
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00033108&lc=en&cc=us&lang=en&product=3259297&dlc=en
    <br><br>
    Then we can be absolutely sure that we are looking for the correct system specs to identify your wireless card, and get a driver for it if necessary.
    <br><br>
    We're getting there, stick with it and we'll get you an answer.
    <br><br>
    edit: You may also just try this: <br>
    1. Click Start , click Help & Support , and click Update Software & Drivers. <br>
    2. On the Software & Drivers page, click Check for HP Software Updates to perform a system checkup and locate updated drivers.<br>
    3. Download and install the current BIOS update for your PC.<br>
    4. Download and install the current Ethernet LAN driver update for your PC.<br>
    5. Download and install the current wireless driver, if there is one.<br>

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    bbpro991

    that is my computer and i ran the update and i downloaded everything new and there is no change in anything.

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    seanferd

    Have you tried using the Add New Hardware Wizard in the Contol Panel?
    <br><br>
    Okay, if this doesn't work, you may want to start over from the beginning, and set up the network again. <br>
    <A HREF="http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00380993&lc=en&cc=us&dlc=en&product=3259297&lang=en#c00380993_req">Using the HP Network Assistant to Setup your Home Network in Windows XP</A>
    <br><br>
    You might like to try this, also. <br>
    <A HREF="http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00372177&lc=en&cc=us&dlc=en&product=3259297&lang=en">Checking Your Notebook PC Using the HP System Health Scan in Windows XP</A>
    <br><br>
    Info on enabling devices, for your reference.
    <A HREF="http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00035717&lc=en&cc=us&dlc=en&product=3259297&lang=en">About Changing Printer (Parallel), Communication (COM) or (Serial) Ports and <b>Enabling or Disabling Devices in Windows XP</b></A>
    <br><br>
    You can download manuals here. <br>
    <A HREF="http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&dlc=en&product=3259297&lang=en&">HP Pavilion dv6125se Notebook PC: Manuals</A>
    <br><br>
    More reference for you. <br>
    <A HREF="http://h10025.www1.hp.com/ewfrf/wc/documentIndex?lc=en&cc=us&dlc=en&product=3259297&lang=en&
    ">FAQs HP Pavilion dv6125se Notebook PC</A>
    <br><br>
    <A HREF="http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&cc=us&docname=c00033108&dlc=en&product=3259297&lang=en&#
    ">HP Pavilion dv6125se Notebook PC Main Support Page</A>
    <br><br>

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    seanferd

    Networking possibilities:
    >>Integrated 10/100 BASE-T Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack.
    >>Integrated wireless support for Mini Card IEEE 802.11b and 802.11b/g WLAN device.
    >>Support for ExpressCard (external plug-in card, could be a wireless card if you have one in the slot.)

    802.11a/b/g WLAN Mini Card would be your wireless card, if internal.

    If the wireless is on an expansion card, make sure it is pushed all the way in.

    >>Wireless switch Turns the wireless feature on or off, but does not create a wireless
    connection. (A wireless network must be set up to establish a wireless connection.)
    >>Wireless light
    >Blue: An integrated wireless device, such
    as a wireless local area network (LAN) device and/or a Bluetooth? device, is turned on.
    >Amber: All wireless devices are turned off.


    Make sure Wireless is enabled in BIOS. If you need help with this download the Maintenance and Service Guide from the Manuals page. This manual also includes a troubleshooting flow-chart: No Network Connection. If you use this chart: before you start getting ideas about actually replacing things, talk to HP, especially if the system is under warranty. Report the computer serial number to HP when requesting information.

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    0 Votes
    tintoman

    the 1394 connection has nothing to do with your wireless connection.
    Second I think you need to go to system properties and on the hardware tab and device manager, make sure that your wireless adapter is not showing a problem.
    If that is all ok then I suggest you restart your router by disconnecting the power cord and leaving it out for 15 seconds or so, then plug it back in.
    If your connection does not come back up post back and we can try some other stuff

    +
    0 Votes
    w2ktechman

    reset your router
    disable and re-enable your network adapters
    run
    netsh int ip reset resetlog.txt to reset some values which may cause issues.
    if those do not work, uninstall and re-install your network adapters
    if that doesnt do it, post back. Usually this list will cover most issues.

    +
    0 Votes
    bbpro991

    well i tried restarting my router and it didnt work and then im not sure how to install or reinstall my network adapter so i didnt do that.... it started working last night someone but the stopped again, i found that it may have something to do with my WLAN because i have my switch turned to on but cant pick up wireless, when i check my network connections, usually i have 3 icons and the one now missing is my wireless network 2 which is conected to my home internet, that doesnt show up at all so i cant configure any settings, when it was working i had to turn on my WLAN settings it said but the computer did that by itself when i clicked the info bubble.. if u need any more info i can reply again

    +
    0 Votes
    dmachovec

    Is your wireless adapter a card, a usb adapter, or built in to the motherboard? Either way, we should try to make every attempt to uninstall it and then reinstall it.

    If you bought it as a "3rd party" adapter, you should have the original install CD. If it is internal, part of the motherboard, then you will have the drivers with the CD's provided to you by your computer's manufacturer.

    Right-click your My Computer icon and choose MANAGE. Then select Device Manager from the list of modules on the left side of the Computer Management Console Window that opens.

    On the right side, click the "plus symbol (+)" next to Network Adapters and locate your Wireless adapter out of the 3 that will be listed.

    Right click on that wireless adapter and choose UNINSTALL. You will also want to open the Control Panel --> Add/Remove Programs and locate any software associated with the wireless adapter and uninstall it as well.

    Restart your computer and follow the instructions provided with your Adapter's Installation manual to reinstall the drivers/software to run your network card.

    Let us know how that progresses.

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    0 Votes
    bbpro991

    when i went to the device manager there was only two things under the network adapter and niether of them were my wireless card, its built into the computer not a usb

    +
    0 Votes
    seanferd

    The device will not show up in Device Manager. This is why we ask for hardware specs, or at least a make and model of the computer.

    +
    0 Votes
    seanferd

    Since you obviously haven't been in Device Manager (see post above, this is where you can uninstall the net adapter), tell us if the device is showing an error, and if so, what it is, when you look at the net adapter in device manager.

    +
    0 Votes
    The Scummy One

    an error is any device in device manager that has Either a red x OR a yellow exlamation mark

    +
    0 Votes
    bbpro991

    when i went to the device manager i had on two things under network adapter there was one that said 1394 net adapter and NVIDIA nforce network controller do i have to unintstall either of those?

    +
    0 Votes
    seanferd

    1) Are there any problems shown for these? (red X, or exclamation point on icon, or an error reported in the properties for the network icon).

    2) Unless you are using a 1394 (Firewire) connector to link the computer to a router, disable this, as it may be conflicting with the nVidia adapter, which should be your wireless. I am not sure if 1394 wireless exists yet, although there was a proposal for this a couple years ago.

    Anyway, try disabling one, then the other adapter (re-enable an adapter when you disable your second choice). Go with the adapter that works.

    If neither work, remove/uninstall the devices from the Device Manager, then reboot. Windows should try to install a driver for the network card. If it does not find a driver, let Windows search the 'net for a driver, or use the driver disc that comes with your computer or wireless card.

    +
    0 Votes
    bbpro991

    there was no error signs that showed up and im pretty sure im not using the firewire, so should i go to device manager and just choose one of the two and uninstall it and then reboot the computer?

    +
    0 Votes
    The Scummy One

    you turn on (enable) your wifi adapter?

    The 2 items listed are not your wireless.

    +
    0 Votes
    seanferd

    wiffee? I hadn't even checked.

    +
    0 Votes
    seanferd

    Try just disabling the 1394 adapter, first. If you uninstall, but have the adapter physically available on the system, Windows will just reinstall the driver.

    In the Properties for the adapter, mark the checkbox for "Disable in this hardware profile". If that does not work, highlight the nVidia adapter and click the "remove" button, then restart the system. Windows will then reinstall the adapter. See if that works.

    Edit: You may want to try this first, if available. Does the nVidia adapter have a program in the start menu? (Click: Show All Programs.) If so, run it and use the diagnostics or check the signal strength.

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    0 Votes
    bbpro991

    i uninstalled the 1394 one first and then the Nvidia and they didnt do anything at all... what if i somehow like deleted the driver for my wireless card is there anyway i can install a new driver for that since my computer cant pick up that there is one inside it..

    +
    0 Votes
    seanferd

    Also, you should always try to Disable before Uninstalling.

    +
    0 Votes
    seanferd

    I did some looking around because that address you gave in your first post looks like an IPv6 address: it is. The Teredo thingumie is something turned on by default in Vista, designed to use Microsoft's IPv6 servers. Perhaps you can turn this off and use good ol' IPv4 addressing (the IP addresses that you are used to seeing). So it sounds like you are not reaching the MS servers that can hook you up to the Internet.
    <br><br>
    I would turn this off unless you absolutely need it (like if you are using NAT). I'm pretty sure you don't. Perhaps someone more well versed with Vista can help. I'll look around some more. Have a look at this : <br> http://ozgrant.com/2007/09/16/teredo-tunneling-pseudo-interface-and-ipv6/
    <br><br>
    Here's how to disable Teredo. You'll need to edit the registry for Vista. Look at the section towards the bottom of the page: <br>
    http://www.ipv6day.org/action.php?n=En.Configuration-WindowsVista
    <br><br>
    For XP: See this article form microsoft: <br>
    http://support.microsoft.com/kb/817778 <br>
    Particularly "Configure the IPv6 Teredo client" about halfway down the page.
    <br><br>

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    0 Votes

    ok

    bbpro991

    thanks alot i will look at this and try to turn that off see if it works.. im using xp service pack 2 by the way

    +
    0 Votes
    seanferd

    Can you tell us the exact make and model of your laptop? We can probably identify what wireless card you should have, and then tell you where to get a driver if it is missing.

    +
    0 Votes
    bbpro991

    the computer is a HP dv6000 XP service pack 2 and
    the serial# is CNF6401MWF
    product# is RG264UA#ABA

    that good?

    +
    0 Votes
    seanferd

    Your product number gets me this: <br>
    HP Pavilion dv6125se Notebook PC.
    <br><br>
    Due to the way HP has their system set up, the precise *model* number is what is needed. So, to be positive on the model number, take a look at this page: <br>
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00033108&lc=en&cc=us&lang=en&product=3259297&dlc=en
    <br><br>
    Then we can be absolutely sure that we are looking for the correct system specs to identify your wireless card, and get a driver for it if necessary.
    <br><br>
    We're getting there, stick with it and we'll get you an answer.
    <br><br>
    edit: You may also just try this: <br>
    1. Click Start , click Help & Support , and click Update Software & Drivers. <br>
    2. On the Software & Drivers page, click Check for HP Software Updates to perform a system checkup and locate updated drivers.<br>
    3. Download and install the current BIOS update for your PC.<br>
    4. Download and install the current Ethernet LAN driver update for your PC.<br>
    5. Download and install the current wireless driver, if there is one.<br>

    +
    0 Votes
    bbpro991

    that is my computer and i ran the update and i downloaded everything new and there is no change in anything.

    +
    0 Votes
    seanferd

    Have you tried using the Add New Hardware Wizard in the Contol Panel?
    <br><br>
    Okay, if this doesn't work, you may want to start over from the beginning, and set up the network again. <br>
    <A HREF="http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00380993&lc=en&cc=us&dlc=en&product=3259297&lang=en#c00380993_req">Using the HP Network Assistant to Setup your Home Network in Windows XP</A>
    <br><br>
    You might like to try this, also. <br>
    <A HREF="http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00372177&lc=en&cc=us&dlc=en&product=3259297&lang=en">Checking Your Notebook PC Using the HP System Health Scan in Windows XP</A>
    <br><br>
    Info on enabling devices, for your reference.
    <A HREF="http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00035717&lc=en&cc=us&dlc=en&product=3259297&lang=en">About Changing Printer (Parallel), Communication (COM) or (Serial) Ports and <b>Enabling or Disabling Devices in Windows XP</b></A>
    <br><br>
    You can download manuals here. <br>
    <A HREF="http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&dlc=en&product=3259297&lang=en&">HP Pavilion dv6125se Notebook PC: Manuals</A>
    <br><br>
    More reference for you. <br>
    <A HREF="http://h10025.www1.hp.com/ewfrf/wc/documentIndex?lc=en&cc=us&dlc=en&product=3259297&lang=en&
    ">FAQs HP Pavilion dv6125se Notebook PC</A>
    <br><br>
    <A HREF="http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&cc=us&docname=c00033108&dlc=en&product=3259297&lang=en&#
    ">HP Pavilion dv6125se Notebook PC Main Support Page</A>
    <br><br>

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    0 Votes
    seanferd

    Networking possibilities:
    >>Integrated 10/100 BASE-T Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack.
    >>Integrated wireless support for Mini Card IEEE 802.11b and 802.11b/g WLAN device.
    >>Support for ExpressCard (external plug-in card, could be a wireless card if you have one in the slot.)

    802.11a/b/g WLAN Mini Card would be your wireless card, if internal.

    If the wireless is on an expansion card, make sure it is pushed all the way in.

    >>Wireless switch Turns the wireless feature on or off, but does not create a wireless
    connection. (A wireless network must be set up to establish a wireless connection.)
    >>Wireless light
    >Blue: An integrated wireless device, such
    as a wireless local area network (LAN) device and/or a Bluetooth? device, is turned on.
    >Amber: All wireless devices are turned off.


    Make sure Wireless is enabled in BIOS. If you need help with this download the Maintenance and Service Guide from the Manuals page. This manual also includes a troubleshooting flow-chart: No Network Connection. If you use this chart: before you start getting ideas about actually replacing things, talk to HP, especially if the system is under warranty. Report the computer serial number to HP when requesting information.