Questions

Need some level 1 helpdesk related tasks and resolutions

+
0 Votes
Locked

Need some level 1 helpdesk related tasks and resolutions

crysis2
Hi,

I am starting out as a level 1 helpdesk rep and i would like to know what are the general level 1 helpdesk tasks that i would have to resolve on day to day basis.

What kind of common inquiries I would be be getting and what would be the solutions to the problems??


Thanks for your help.
Clarifications Clarifications
+
0 Votes
boydchrisnz
Collapse -

I have started a new job on a help desk and have had many interesting calls and "tickets" appear on my desk. These have ranged from user's making typos in email address to incompatibilities with old software and Windows 7. From my previous experiances on other help desks, I have found that I will always be surprised by users and what issues they submit.