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Need some level 1 helpdesk related tasks and resolutions

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gdeangelis: thanks for the tips. very helpful.I am not yet employed. I am looking for a level 1 helpdesk job now. so thats why i am trying to know these things.

can you please recommend me any helpdesk related books such as troubleshooting?? maybe an ebook???? are there any such books so i can learn further related troubleshooting guides/tips/etc????

any related pdf downloads would be helpful.