+ 0 Votes any helpdesk related troubleshooting books or e-books???? crysis2 1 year ago gdeangelis: thanks for the tips. very helpful.I am not yet employed. I am looking for a level 1 helpdesk job now. so thats why i am trying to know these things. can you please recommend me any helpdesk related books such as troubleshooting?? maybe an ebook???? are there any such books so i can learn further related troubleshooting guides/tips/etc???? any related pdf downloads would be helpful.