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Need some level 1 helpdesk related tasks and resolutions

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boydchrisnz

I have started a new job on a help desk and have had many interesting calls and "tickets" appear on my desk. These have ranged from user's making typos in email address to incompatibilities with old software and Windows 7. From my previous experiances on other help desks, I have found that I will always be surprised by users and what issues they submit.