Questions

Answer for:

Need some level 1 helpdesk related tasks and resolutions

Message 5 of 22

View entire thread
+
0 Votes
Bruce Epper

You should handle these the same way I do. Once I get a (possibly) warm body on the other end of the line, I tell them they either need to follow my instructions or boot me up to the next support level since I have been troubleshooting electronics and computers for longer than they have been alive. It generally works.