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Need some level 1 helpdesk related tasks and resolutions

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HAL 9000 Moderator

for example, how should i approach the customer on the phone so that it makes me to have a good people skill???

Not making them upset is a very good way to begin and to be perfectly honest it's not that easy.

What one person may find as find another will be offended by, keeping everyone happy is very hard to do. Honestly