Questions

Need to track emails for different ID's

Tags: Software
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Need to track emails for different ID's

carlochapline
Guys,
I just want to track number of sent and received emails for different email Id's within a particular time period. Can anyone recommend me any perfect tool for this ?
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john.a.wills
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To start with, "just" is a trick word and the first person you trick is yourself.

What do you mean by "track"? You probably want to log or record "to" addresses on sent emails and "from" addresses on received emails. But do you perhaps mean something else?

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carlochapline
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Hi John,
Actually, I need to track emails of my customer care executives, how many emails they receive for particular issues and how soon they replied over that ?

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JCandy
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If you're looking to track outbound emails you can use email tracking services. Have a look at ContactMonkey (www.contactmonkey.com) which offers free email tracking for Outlook & Gmail, and Boomerang (www.boomeranggmail) which offers read receipts for Gmail. Hopefully one of their services will help!

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1 Votes
johnwhitman
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If you want to track all emails and create a report for the total number of emails, then I would suggest you to exchange reporter tool to do this.

I just refer these link:

http://support.microsoft.com/kb/2692477

http://itknowledgeexchange.techtarget.com/itanswers/exchange-mailbox-reports/

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carlochapline
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Hi john,
Thanks for such good references.
Though, Microsoft link is a complete manual processing where one can track email messages for "Dynamic CRM reporting". But another provided reference looks like a good and appropriate solution for me what I was looking for. Let me check the demo before purchasing license if I get the exact solution.
Thank you !