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New OS With New Motherboard?

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Chances are the Dell technician would have replaced the motherboard like for like with the same model.

If he didn't even have to install new drivers this would almost certainly be the case.

A different matter when a home user comes to change his or her motherboard and cannot source the same model. Sometimes if the chipset on the board is similar to the old board it will work with no re-install required. I have known a deceased Intel board to be replaced with a new VIA board and Windows booted, went through the new hardware wizards and was fine. But you can't rely on it always being the case and I personally would always be happier to do a clean install if the new board was vastly different to the old one.