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New OS With New Motherboard?

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It does annoy me that companies like HP can get away with charging you *before* you even get any advice.

Sony are the same in the UK, you need to enter your credit card details before they will even pick up the phone to you.

Much better customer service would be to speak to somebody first, see if they can help you, and fair enough if they can then be advised that you need to pay for the support. But to be made to pay and then be told they cannot help you leaves you having to chase them for a refund, which I am pleased to hear you did and with success.

I suppose their stock answer would be "re-flash the official HP BIOS" either way. I just find it is sad these days that speaking to somebody in support is such a frustrating experience because they do not understand the problem.