+ 0 Votes paying attention rtroy56 6 years ago Yes, I've paid a great deal of attention to everyone's suggestions. And I'd note that your comments just now are right on the button, but; when I got the activation wizard after the bios upgrade, the product key displayed IS the one on the OEM sticker. That may be what confused Microsoft's activation staff. Of course the non-HP bios did not match what the software was expecting. And the fact that the key displayed is that on the sticker but doesn't work anymore is my problem. My apologies if I have not been clear on all the issues. I've never encountered this type of problem before and did not know what is relevent.