Questions

No privileges to do anything no start button Win XP

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0 Votes
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No privileges to do anything no start button Win XP

sms-at-home
Hi
I have just bought a second hand HP pavilion the seller tells me he "only created a single user (Administrator) with no password, so there should be no restrictions on what you can do."
It starts ok but only shows the desktop picyture at any point. However, no start button, no folders on the desktop, can't break into boot up with F8 as it stops it booting altogether. Can't get into setup with Del. Have created a folder on the desktop and can even get to the control panel via that - but nothing works. A brief flicker to show the button was pressed, but no action.
Would it be a good idea to take the battery out?

Thanks
SM
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    Slayer_

    I suggest reformating the system and reinstalling XP.

    If you don't have an XP install, try a Linux distro.

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    sms-at-home

    Sounds like a broken XP Install
    I suggest reformating the system and reinstalling XP.

    If you don't have an XP install, try a Linux distro.
    Thanks it may come to that.

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    OH Smeg

    Does this have a USB Keyboard?

    If it does that is what the problem is as the USB Drivers do not load till after Windows Loads so until the OS is running there is no Keyboard or Mouse support.

    The solution here is to use a PS2 Keyboard till you have finished diagnosing the problems then switch back tot he USB Keyboard.

    As for nothing on the desktop this sounds very much like some form of infection or a incomplete Install of the OS. My personal preference would be the Infection and the only solution is to Wipe the HDD with a wiping utility that writes zero's to every sector and reinstall from the HP Recovery Disc.

    You can use Boot & Nuke to wipe the HDD it is available here

    http://www.dban.org/download

    If you do not user a wiping utility and just rely on either a reinstall or a format the infection may persist and reinfect the computer. Even a Format only touches every third sector allowing 2/3 of the HDD to remain untouched and any Infections to live through the Format.

    Col

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    sms-at-home

    No it's a PS 2 keyboard
    may have to do the wiping thing....curses
    But thanks for the link to the tool
    Sandra

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    Jacky Howe

    No Desktop or Blank Desktop After Logging On to Windows

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q256194


    Press ctrl+alt+del and end explorer.exe and then go to file, start process, and start explorer.exe and then your desktop should show up

    Click Start, Run and type regedt32 and press Enter.

    Navigate to: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\winlogon\

    You will have to set the Shell variable in the right hand pane by right clicking and select Modify. It should = Explorer.exe


    You could also check out and verify the following registry key:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoDesktop

    It should not be present or if present the value should be 0

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    sms-at-home

    Thanks, but alt ctrl del are disabled. Using my new folder on the optherwise blank desktop I can get to see the files, but nothing works I click on explorer and slightshimmer of the screen - but nothing.
    Sandra

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    Jacky Howe

    an error message when you do Ctrl+Alt+Del.

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    sms-at-home

    No absolutely nothing will try with usb keyboard next
    Cheers

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    seanferd

    Or Run > taskman.exe

    Have you scanned for malware? http://www.malwarebytes.org/mbam.php is a good scanner to start with. http://www.gmer.net/ to scan for rootkits.

    Run > sfc /scannow to scan your system files for integrity. Windows may ask for installation disk if install files are not resident.

    Run > regedit navigate to
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System
    and check if there are any entries for taskmanager. Delete them if present - just the taskmanager entry.

    See also this page:
    http://windowsxp.mvps.org/ToolsQuit.htm

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    seanferd

    You'll be wanting to try F1, F2, or possibly ESC on an HP.

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    sms-at-home

    BIOS setup

    You'll be wanting to try F1, F2, or possibly ESC on an HP.
    Thanks
    but none work - in fact any key presses on the PS 2 keyboard stop booting altogether

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    0 Votes
    seanferd

    OK. If you want to troubleshoot this, I'd consider trying another keyboard, perhaps USB rather than PS/2.

    Disconnect anything that isn't absolutely necessary.

    Try disconnecting the drives, then see if you can enter BIOS setup on boot.

    If you can give us the model, we may be able to find something specific to your system, including how to clear BIOS if necessary.

  • +
    0 Votes
    Slayer_

    I suggest reformating the system and reinstalling XP.

    If you don't have an XP install, try a Linux distro.

    +
    0 Votes
    sms-at-home

    Sounds like a broken XP Install
    I suggest reformating the system and reinstalling XP.

    If you don't have an XP install, try a Linux distro.
    Thanks it may come to that.

    +
    0 Votes
    OH Smeg

    Does this have a USB Keyboard?

    If it does that is what the problem is as the USB Drivers do not load till after Windows Loads so until the OS is running there is no Keyboard or Mouse support.

    The solution here is to use a PS2 Keyboard till you have finished diagnosing the problems then switch back tot he USB Keyboard.

    As for nothing on the desktop this sounds very much like some form of infection or a incomplete Install of the OS. My personal preference would be the Infection and the only solution is to Wipe the HDD with a wiping utility that writes zero's to every sector and reinstall from the HP Recovery Disc.

    You can use Boot & Nuke to wipe the HDD it is available here

    http://www.dban.org/download

    If you do not user a wiping utility and just rely on either a reinstall or a format the infection may persist and reinfect the computer. Even a Format only touches every third sector allowing 2/3 of the HDD to remain untouched and any Infections to live through the Format.

    Col

    +
    0 Votes
    sms-at-home

    No it's a PS 2 keyboard
    may have to do the wiping thing....curses
    But thanks for the link to the tool
    Sandra

    +
    0 Votes
    Jacky Howe

    No Desktop or Blank Desktop After Logging On to Windows

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q256194


    Press ctrl+alt+del and end explorer.exe and then go to file, start process, and start explorer.exe and then your desktop should show up

    Click Start, Run and type regedt32 and press Enter.

    Navigate to: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\winlogon\

    You will have to set the Shell variable in the right hand pane by right clicking and select Modify. It should = Explorer.exe


    You could also check out and verify the following registry key:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoDesktop

    It should not be present or if present the value should be 0

    +
    0 Votes
    sms-at-home

    Thanks, but alt ctrl del are disabled. Using my new folder on the optherwise blank desktop I can get to see the files, but nothing works I click on explorer and slightshimmer of the screen - but nothing.
    Sandra

    +
    0 Votes
    Jacky Howe

    an error message when you do Ctrl+Alt+Del.

    +
    0 Votes
    sms-at-home

    No absolutely nothing will try with usb keyboard next
    Cheers

    +
    0 Votes
    seanferd

    Or Run > taskman.exe

    Have you scanned for malware? http://www.malwarebytes.org/mbam.php is a good scanner to start with. http://www.gmer.net/ to scan for rootkits.

    Run > sfc /scannow to scan your system files for integrity. Windows may ask for installation disk if install files are not resident.

    Run > regedit navigate to
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System
    and check if there are any entries for taskmanager. Delete them if present - just the taskmanager entry.

    See also this page:
    http://windowsxp.mvps.org/ToolsQuit.htm

    +
    0 Votes
    seanferd

    You'll be wanting to try F1, F2, or possibly ESC on an HP.

    +
    0 Votes
    sms-at-home

    BIOS setup

    You'll be wanting to try F1, F2, or possibly ESC on an HP.
    Thanks
    but none work - in fact any key presses on the PS 2 keyboard stop booting altogether

    +
    0 Votes
    seanferd

    OK. If you want to troubleshoot this, I'd consider trying another keyboard, perhaps USB rather than PS/2.

    Disconnect anything that isn't absolutely necessary.

    Try disconnecting the drives, then see if you can enter BIOS setup on boot.

    If you can give us the model, we may be able to find something specific to your system, including how to clear BIOS if necessary.