Questions

Odd Dvd-rom problem.

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0 Votes
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Odd Dvd-rom problem.

inane_travis
Whilst trying to install a game, I found that my dvd-rom wouldn't read the disk. It's been working fine for a year up to this point so, I thought it was just the disk. I try a few more, both dvdrom and cdrom. Nothing works. So, I pull the Dvd-rom from my wifes computer and slap in mine to see if that'll work. Same results with being unable to read both dvd and cd-rom's. Now with each drive back in their respective computers, neither one works!

I've deleted instances in the device manager with a restart and updated the firmware in both computers with no results and two useless Dvd-roms. I'm just curious if maybe the IDE cable is shot (unlikely) or if the fault in my dvd-rom is causing a general breakdown somewhere else that's causing this problem.

My dvd-rom is a Samsung 616e, my wifes' is a LG.

Any ideas and or help is much appreciated! :)
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    Toivo Talikka

    Even if you connected your wife's DVD-ROM drive to your computer using the same IDE connector where your DVD-ROM drive was, the chances are that unless the jumpers in both drives were set the same way as 'cable select' or 'master' or 'slave', the drives would not necessarily work when you transfered them to the other PC, if you did not adjust the jumpers.

    The original problem may have been a cable which has moved slightly and become loose. It is worth checking the cable at both ends, also that the connector in the receptacle in the motherboard is sitting tightly.

    Even though the connectors in the flat IDE cable are keyed so that you cannot insert them the wrong way, it is worth checking the pins in the receptacles if any of them are bent.

    Your suspicion about the cable may also be right. In the last few years I have encountered a couple of faulty IDE cables which have suddenly stopped working or caused obscure error messages.

    Regarding the current situation, I cannot help thinking that your actions and the driver updates in both computers may perhaps have caused some unpredictable results.

    And, I almost forgot, you did plug the power connector to the drive, didn't you? Sometimes they are a bit tight and require strong fingers both pulling out and pushing them back in.

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    inane_travis

    Thanks for the reply mate! I did indeed have the jumpers set properly and I've just rechecked the pins at the ends of the cable on both the motherboard end and the component end. Everything seems to be normal. And yes, the power connecter is firmly in there. Which reminded me, I should add a few notes as I was not quite thorough with my first post due to general frustration.

    I have power in the drives on both computers. I can also hear the spinup on both.
    Also, with both, they still appear as drives though, the auto-play doesn't work and trying the 'explorer' or 'open' options doesn't work. The only error I recieve is "please insert disk".

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    w2ktechman

    does it work?
    In not, then you may have damaged your system by plugging in a faulty device (or burnt a cable).
    If so, go to device manager and remove the device(s). re-install them (again). Then go to disk management and make sure that they are showing up properly in there.

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    inane_travis

    I tried a bootable cd which didn't work and also uninstalled/reinstalled the device without any change in behavior. Thanks for the suggestions though!

    I'm going to pick up a few new IDE cables tomorrow and see if that'll do the trick. *crosses fingers*

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    gpfear

    Are the drives appearing in the BIOS??

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    rschmid

    IF the DVD shows up as a drive letter it SHOULD work.

    Has any Media reader(S) / usb flash drives been added to the system recently?

    these will sometimes take over drive letters and not allow the origional drives to wok properly.. Check and see if there is any drive conflicts.

    right click my computer

    click on manage

    look for disk management under the storage key.

    See if it is your CD and DVD rom drives or set up as USB media ports or devices.

    Where is **** NC?? I work in Kinston NC..

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    inane_travis

    Nah, no new drives. And both drives do show up in Bios.

    I haven't had a chance to pick up the IDE cables yet but, something interesting..

    The dvdrom was initially on the primary end of the IDE and my cdrom on the secondary. With both of them setup like normal, just the cdrom shows up in disk management though under My Computer, they both show up. Cdrom works, dvdrom still won't.

    Now, when I hook up the primary end of the IDE to the cdrom (normally the dvdrom is primary), it works just fine and is visible thru Disk Management, without the dvdrom hooked up to the MB. So I'm thinking it isn't the IDE cable though, that still doesn't explain why the wifes dvdrom is experiencing the exact same problem as mine.

    I would just go out and get a replacement drive but, I'm worried that whatever has caused mine to malfunction (and my wifes:/), that it'll just happen again.

    I'll keep pulling my hair over this one for a while I suppose. Thanks again for all the suggestions.

    Btw, **** is what I lovingly refer to as Canton.

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    spartanrough

    I been having the same problem since my MBR went corrupt. Got it fixed and dvd-rom will not work. Everything else works fine.

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    inane_travis

    Well, I've replaced the DVDR in my wifes comp and it works fine. Due to total fear of another DVD-drive being fried in mine, I've left it to waste. I've consulted a few other folk from my college and noone can figure it out so, I don't want to dump about $30 into a test, just to see if it works. So for now, my problem hasn't been resolved and I'm Dvd'less, basically.

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    drandall2007

    Just wondering if you got anywhere with your problem. I am having a possibly similar and equally frustrating problem with mine. I have a cd burner and dvd burner in my system, both of which have ceased working. The bios recognizes both devices, as does windows. Whenever a disk is loaded the drive(s) fail to recognize that a disk has loaded (they both say empty). I originally had a third-party PCI IDE controller that they were run through, so I thought that had failed as they were the only devices in the system. However running them through the motherboard didn't fix the problem, meaning it wasn't the controller. The fact that both failed at the same time says to me that the problem is probably software. I tried removing the drives from Device Manager, but they were redected properly, and no error is shown. I am thinking that I may need to format and start over but would really like to avoid that. Anyone have any ideas?

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    0 Votes
    inane_travis

    It's been a while now and I'm still unable to fix the problem. I was thinking of going in the direction of a third party IDE contoller but, there's absolutely nothing wrong (from all methods I can tell) with the one on my MB. I had tried a wipe and reformat as well with no results so, that unfortunately may not be salvation for you. It'd be worth a shot but, as I said it did nothing for me. I've finally reached a point where I'm just going to build a new box (needed to anyway) and use this one as a basement tool. It's sad and really sucks but, I think this is one of those >10% problems that occurs and nothing can be done about it. Hopefully I'll be proven wrong though. Good luck to you though Drandall!

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    drandall2007

    Thanks for your quick reply. I have some interesting news. I used the Computer Management tool in the Administrative tools in Control Panel to reassign the drive letters to Y and Z and have had some success. I say some because initially it seemed to have no effect. When I returned later and was showing someone the problem, the disk actually read and I was able to use it for the entire day. Provided I haven't jinxed it by posting this, it is still working now. I am still a little worried that this only fixed a symptom, and that the apparent software malfunction will reoccur, but for now am hopefull. You might try doing the same and seeing how it goes. Thanks again for your help.

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    0 Votes
    inane_travis

    I'm glad that worked for you. Sadly, that's one of the hopeful fixes I had tried in the past with no results. I'm just glad it isn't wide spread and causing the masses to go insane like me. Take care!

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    john.r.grek

    I have the same problem, different cause. I upgraded my daughters computer from Windows 98 SE to Windows XP and lost all my drives. I basically went through the same checks, etc. that you have and I have replaced the drive, thinking mine were too old and weren't supported any longer. No Go. Exact same problem with a new drive. Microsoft has to know what's going on here. HOW ABOUT SOMEONE FROM THERE SPEAKING UP! This is a crock. There has to be a logical systematic list of checks that will get everything back. I'm fairly certain that I do not have anything "bad". The drives worked before the software upgrade, and the new one will most certainly work in another computer. Come on you people who know....give it up!!!

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    0 Votes
    sgt_shultz

    well, you have not much to lose now. have you tried blowing it out again and again and again with canned 'air' (via the open drawer at what ever angle you can manage). i have also heard of opening it up and cleaning the led 'lens' however i have my doubts about that having not read 'dvd cracked' or whatever the dissection article (i think those are a good thing) on tech republic

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    Quadropheniax

    I seem to be having a problem similar to yours. I have a dell that runs on Vista, and it's less than a year old. When i insert a disc into the drive, the green lights flash (as if accepting the disc), but nothing happens after that. I go to My Computer, then to Dvd Drive :E/ and it says to insert a disc. I tried every disc i can think of (Music Cd, Data Cd, Dvd, Games, Programs), and nothing works. Do you have any suggestions?

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    Jacky Howe

    How to troubleshoot common problems that occur when a Windows XP-based computer cannot read a CD or a DVD

    http://support.microsoft.com/kb/321641

  • +
    0 Votes
    Toivo Talikka

    Even if you connected your wife's DVD-ROM drive to your computer using the same IDE connector where your DVD-ROM drive was, the chances are that unless the jumpers in both drives were set the same way as 'cable select' or 'master' or 'slave', the drives would not necessarily work when you transfered them to the other PC, if you did not adjust the jumpers.

    The original problem may have been a cable which has moved slightly and become loose. It is worth checking the cable at both ends, also that the connector in the receptacle in the motherboard is sitting tightly.

    Even though the connectors in the flat IDE cable are keyed so that you cannot insert them the wrong way, it is worth checking the pins in the receptacles if any of them are bent.

    Your suspicion about the cable may also be right. In the last few years I have encountered a couple of faulty IDE cables which have suddenly stopped working or caused obscure error messages.

    Regarding the current situation, I cannot help thinking that your actions and the driver updates in both computers may perhaps have caused some unpredictable results.

    And, I almost forgot, you did plug the power connector to the drive, didn't you? Sometimes they are a bit tight and require strong fingers both pulling out and pushing them back in.

    +
    0 Votes
    inane_travis

    Thanks for the reply mate! I did indeed have the jumpers set properly and I've just rechecked the pins at the ends of the cable on both the motherboard end and the component end. Everything seems to be normal. And yes, the power connecter is firmly in there. Which reminded me, I should add a few notes as I was not quite thorough with my first post due to general frustration.

    I have power in the drives on both computers. I can also hear the spinup on both.
    Also, with both, they still appear as drives though, the auto-play doesn't work and trying the 'explorer' or 'open' options doesn't work. The only error I recieve is "please insert disk".

    +
    0 Votes
    w2ktechman

    does it work?
    In not, then you may have damaged your system by plugging in a faulty device (or burnt a cable).
    If so, go to device manager and remove the device(s). re-install them (again). Then go to disk management and make sure that they are showing up properly in there.

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    0 Votes
    inane_travis

    I tried a bootable cd which didn't work and also uninstalled/reinstalled the device without any change in behavior. Thanks for the suggestions though!

    I'm going to pick up a few new IDE cables tomorrow and see if that'll do the trick. *crosses fingers*

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    gpfear

    Are the drives appearing in the BIOS??

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    0 Votes
    rschmid

    IF the DVD shows up as a drive letter it SHOULD work.

    Has any Media reader(S) / usb flash drives been added to the system recently?

    these will sometimes take over drive letters and not allow the origional drives to wok properly.. Check and see if there is any drive conflicts.

    right click my computer

    click on manage

    look for disk management under the storage key.

    See if it is your CD and DVD rom drives or set up as USB media ports or devices.

    Where is **** NC?? I work in Kinston NC..

    +
    0 Votes
    inane_travis

    Nah, no new drives. And both drives do show up in Bios.

    I haven't had a chance to pick up the IDE cables yet but, something interesting..

    The dvdrom was initially on the primary end of the IDE and my cdrom on the secondary. With both of them setup like normal, just the cdrom shows up in disk management though under My Computer, they both show up. Cdrom works, dvdrom still won't.

    Now, when I hook up the primary end of the IDE to the cdrom (normally the dvdrom is primary), it works just fine and is visible thru Disk Management, without the dvdrom hooked up to the MB. So I'm thinking it isn't the IDE cable though, that still doesn't explain why the wifes dvdrom is experiencing the exact same problem as mine.

    I would just go out and get a replacement drive but, I'm worried that whatever has caused mine to malfunction (and my wifes:/), that it'll just happen again.

    I'll keep pulling my hair over this one for a while I suppose. Thanks again for all the suggestions.

    Btw, **** is what I lovingly refer to as Canton.

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    0 Votes
    spartanrough

    I been having the same problem since my MBR went corrupt. Got it fixed and dvd-rom will not work. Everything else works fine.

    +
    0 Votes
    inane_travis

    Well, I've replaced the DVDR in my wifes comp and it works fine. Due to total fear of another DVD-drive being fried in mine, I've left it to waste. I've consulted a few other folk from my college and noone can figure it out so, I don't want to dump about $30 into a test, just to see if it works. So for now, my problem hasn't been resolved and I'm Dvd'less, basically.

    +
    0 Votes
    drandall2007

    Just wondering if you got anywhere with your problem. I am having a possibly similar and equally frustrating problem with mine. I have a cd burner and dvd burner in my system, both of which have ceased working. The bios recognizes both devices, as does windows. Whenever a disk is loaded the drive(s) fail to recognize that a disk has loaded (they both say empty). I originally had a third-party PCI IDE controller that they were run through, so I thought that had failed as they were the only devices in the system. However running them through the motherboard didn't fix the problem, meaning it wasn't the controller. The fact that both failed at the same time says to me that the problem is probably software. I tried removing the drives from Device Manager, but they were redected properly, and no error is shown. I am thinking that I may need to format and start over but would really like to avoid that. Anyone have any ideas?

    +
    0 Votes
    inane_travis

    It's been a while now and I'm still unable to fix the problem. I was thinking of going in the direction of a third party IDE contoller but, there's absolutely nothing wrong (from all methods I can tell) with the one on my MB. I had tried a wipe and reformat as well with no results so, that unfortunately may not be salvation for you. It'd be worth a shot but, as I said it did nothing for me. I've finally reached a point where I'm just going to build a new box (needed to anyway) and use this one as a basement tool. It's sad and really sucks but, I think this is one of those >10% problems that occurs and nothing can be done about it. Hopefully I'll be proven wrong though. Good luck to you though Drandall!

    +
    0 Votes
    drandall2007

    Thanks for your quick reply. I have some interesting news. I used the Computer Management tool in the Administrative tools in Control Panel to reassign the drive letters to Y and Z and have had some success. I say some because initially it seemed to have no effect. When I returned later and was showing someone the problem, the disk actually read and I was able to use it for the entire day. Provided I haven't jinxed it by posting this, it is still working now. I am still a little worried that this only fixed a symptom, and that the apparent software malfunction will reoccur, but for now am hopefull. You might try doing the same and seeing how it goes. Thanks again for your help.

    +
    0 Votes
    inane_travis

    I'm glad that worked for you. Sadly, that's one of the hopeful fixes I had tried in the past with no results. I'm just glad it isn't wide spread and causing the masses to go insane like me. Take care!

    +
    0 Votes
    john.r.grek

    I have the same problem, different cause. I upgraded my daughters computer from Windows 98 SE to Windows XP and lost all my drives. I basically went through the same checks, etc. that you have and I have replaced the drive, thinking mine were too old and weren't supported any longer. No Go. Exact same problem with a new drive. Microsoft has to know what's going on here. HOW ABOUT SOMEONE FROM THERE SPEAKING UP! This is a crock. There has to be a logical systematic list of checks that will get everything back. I'm fairly certain that I do not have anything "bad". The drives worked before the software upgrade, and the new one will most certainly work in another computer. Come on you people who know....give it up!!!

    +
    0 Votes
    sgt_shultz

    well, you have not much to lose now. have you tried blowing it out again and again and again with canned 'air' (via the open drawer at what ever angle you can manage). i have also heard of opening it up and cleaning the led 'lens' however i have my doubts about that having not read 'dvd cracked' or whatever the dissection article (i think those are a good thing) on tech republic

    +
    0 Votes
    Quadropheniax

    I seem to be having a problem similar to yours. I have a dell that runs on Vista, and it's less than a year old. When i insert a disc into the drive, the green lights flash (as if accepting the disc), but nothing happens after that. I go to My Computer, then to Dvd Drive :E/ and it says to insert a disc. I tried every disc i can think of (Music Cd, Data Cd, Dvd, Games, Programs), and nothing works. Do you have any suggestions?

    +
    0 Votes
    Jacky Howe

    How to troubleshoot common problems that occur when a Windows XP-based computer cannot read a CD or a DVD

    http://support.microsoft.com/kb/321641