Questions

Outlook 2003 "the operation failed" error

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1 Votes
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Outlook 2003 "the operation failed" error

ilya
Hello, my boss gets very upset when he is replying to an email and when he clicks on send button, all of the sudden he sees "the operation failed" error . (This was a regular email, with no attachments)
So outlook basically was not functioning. Every email that I was trying to open gave me an error "cant open this item". Something has to do with Word maybe, since There is "Word" window on "the operation failed". But I can't disable Word in the Options because he likes to reply in red font. I reinstalled Outlook, and the problem persists. I recreated his profile and will see today if my boss gonna shoot me. I checked for spyware and fully patched this machine. his mailbox is on exchange and 5gb in size. i dont know what else can i try? bomb microsoft?
  • +
    0 Votes
    rasilon

    I'm not sure why you think you can't disable Word. Under Tools/Options/Mail Format, uncheck the "Use Microsoft Word 2003...." options. Then set the message type to "Rich Text". You/he can then format the note with any font/color you want. Frankly, IMNSHO, using Word as the e-mail editor causes more problems than it's worth. Fr example, I've found that if you use Word, you lose the ability to insert hyperlinks to files in your e-mails...

    BTW, 5GB is a large mailbox.... Does he *really* need it that large?? One thing that affects the performance of Outlook is the number of e-mail items you have. This actually is more important than the actual size of the mailbox.

    Hank Arnold

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    0 Votes
    pnb51

    Have you checked in Active Directory to see the limit on the Mailbox size?

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    0 Votes
    Aakash Shah

    Disable all add-ins in Word and Outlook and close any other programs that might be using or linked to either Word or Outlook. If the problem does not occur after doing this, you will know that there is a conflict with one of the programs/add-ins you just closed.

    I had this happen to me once on a Windows 2000 + Office XP system. My problem turned out to be related to Acrobat Professional. After disabling the Outlook Acrobat add-in, the problem disappeared. I made the following change in the registry:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\PDFMOutlook.PDFMOutlook]
    "LoadBehavior"=dword:00000002

    Good luck!

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    0 Votes
    itsandip

    Thanks aakash.its working :)

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    0 Votes
    gerhard.diefenbach

    Thank you very much for your reg key fix! It saved my a... tonight!! This ADOBE add-in is the cause for many Outlook and MS Office issues I had in the past.

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    0 Votes
    vamsichrisraj

    NEW PROFILE
    ------------

    create a new profile and configure the account again..
    i hope u got me..
    CTRL panel-->mail-->show profiles--->
    new profie..>add a new account--->made that profile as default.

    DISABLE ADDINS
    ---------------

    make sure ur addins are not integrated with outlook.

    DETECT AND REPAIR
    --------------------

    help->detect and repair in outlook

    try these steps.You will SUCCEED.

    thanks people,
    vamsi

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    0 Votes
    paxport

    If he can send and reply via OWA, it's not the exchange server.

    If it's only OUTLOOK, create his profile in another PC. If everything works, we know now, it's related to this PC only.Please uninstall ( not disable) any third party software like SKYPE etc., which would grab the contact list. Restart Outlook or PC if possible!!

    +
    0 Votes
    amannor77

    Had the same problem... it was SKYPE.
    Thanks

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    0 Votes
    yoyo2b

    I feel your frustration as well. I'm getting the same symptoms with 2 colleagues in the office.
    I replaced the machines, recreated the desktop profiles, created the outlook profile and still no luck.
    The only way to fix it is to close all outlook windows and restart it again, but as you can imagine, that's a pain when you have 8 emails opened.
    I've searched high and low for a fix, even installed SP3 which didnt do anything.

    Please let me know if you find a fix.

    +
    0 Votes
    Aakash Shah

    Is Acrobat Pro installed? If so, disable the add-ins for it. Or, better yet, if you can uninstall Acrobat Pro and then recreate the Outlook and desktop profiles, this will verify whether Acrobat Pro is the culprit.

    The reason I am asking you to rebuild the Outlook and desktop profiles after uninstalling Acrobat Pro is because in case Acrobat has made changes to either files in your profile or registry, recreating the profile from scratch will "undo" these changes allowing you to troubleshoot better.

    +
    0 Votes
    gb

    I have had this problems for a while:
    I found that FINDER.EXE was the culprit.
    For instance, when searching for and then opening a contact,
    FINDER.EXE does not close down at the end of the process.
    It stays open and cause the failure message.
    When closed manually through Task manager, Outlook functions as normal.
    I have recreated and tested the situation multlple times with same result.
    Fix may be specific to my setup, but better than rebotting which was only other option. May be helpful for others, or lead to a
    proper fix.
    Geoffrey in Australia

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    0 Votes
    brain

    This happens when you have installed office 2003 over office 2007. Even when uninstalling office 2007, which usually is bundled as a trial version on prebuilt oem machines, it leaves certain files in the system which mess up the outlook profile.

    Search your system for mapisvc.inf, you will find a couple of them. close outlook, delete the profile from the mail icon in control panel, and delete or rename these mapisvc.inf files, and restart outlook, it will then say that it is running through the configuration process again. There, fixed!

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    0 Votes
    hzissman

    I had a similar problem. When I removed Word as my HTML editor I got the same "The operation failed" message only pointing to "Outlook" instead "Word". I later saw a post in another forum that kind of pointed me in the direction of the "Contacts" since I was not experiencing the same issue with addresses in our company's Global Address book.

    I decided to recreate the user's profile and exported his Contacts to the desktop. When I recreated his profile and went to import the csv file I got a different error, "A file error has occurred in the Comma Separated Values (Windows) translator while initializing a translator to build a field map". When I went to view the csv file in Excel it contained the header info but was devoid of contacts. This pointed me back to the contacts again. I had the user systematically delete one e-mail address at a time from his e-mail message until we finally isolated what appeared to be a single corrupt contact and the message with multiple contacts finally went through.

    +
    0 Votes
    jpfaguet

    This happened to me while travelling -- couldn't reply, forward, or compose a new message. I restarted the laptop to no effect. Running Outlook's repair tool fixed the problem for only a short time. But then I stopped the out of office reply, and all went back to normal. Later on I reactivated it out of curiosity, and Outlook still works fine.

    +
    0 Votes
    Jedbacca

    The user that I was working with was sending to multiple Distribution Lists that were created by her personally.

    Troubleshooting
    ==
    Sent a test email to each individual DL the client had created
    One single DL came up with the "Operation Failed" error
    Opened the DL under the clients personal contacts
    Click Update Now
    There was a new error message stating there were errors present in the DL, ran the fix tool
    Click Save and Close
    Functionality restored

    This was after profile recreation and not restoring the Microsoft folder within the Application Data folder, deleting all profiles, restarts, relogs. After all was said and done the user.dat file was not an issue nor were the files contained within the Microsoft under Application Data (This houses the n2k file which stores the old emails the client would have sent emails to at one time.).

  • +
    0 Votes
    rasilon

    I'm not sure why you think you can't disable Word. Under Tools/Options/Mail Format, uncheck the "Use Microsoft Word 2003...." options. Then set the message type to "Rich Text". You/he can then format the note with any font/color you want. Frankly, IMNSHO, using Word as the e-mail editor causes more problems than it's worth. Fr example, I've found that if you use Word, you lose the ability to insert hyperlinks to files in your e-mails...

    BTW, 5GB is a large mailbox.... Does he *really* need it that large?? One thing that affects the performance of Outlook is the number of e-mail items you have. This actually is more important than the actual size of the mailbox.

    Hank Arnold

    +
    0 Votes
    pnb51

    Have you checked in Active Directory to see the limit on the Mailbox size?

    +
    0 Votes
    Aakash Shah

    Disable all add-ins in Word and Outlook and close any other programs that might be using or linked to either Word or Outlook. If the problem does not occur after doing this, you will know that there is a conflict with one of the programs/add-ins you just closed.

    I had this happen to me once on a Windows 2000 + Office XP system. My problem turned out to be related to Acrobat Professional. After disabling the Outlook Acrobat add-in, the problem disappeared. I made the following change in the registry:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\PDFMOutlook.PDFMOutlook]
    "LoadBehavior"=dword:00000002

    Good luck!

    +
    0 Votes
    itsandip

    Thanks aakash.its working :)

    +
    0 Votes
    gerhard.diefenbach

    Thank you very much for your reg key fix! It saved my a... tonight!! This ADOBE add-in is the cause for many Outlook and MS Office issues I had in the past.

    +
    0 Votes
    vamsichrisraj

    NEW PROFILE
    ------------

    create a new profile and configure the account again..
    i hope u got me..
    CTRL panel-->mail-->show profiles--->
    new profie..>add a new account--->made that profile as default.

    DISABLE ADDINS
    ---------------

    make sure ur addins are not integrated with outlook.

    DETECT AND REPAIR
    --------------------

    help->detect and repair in outlook

    try these steps.You will SUCCEED.

    thanks people,
    vamsi

    +
    0 Votes
    paxport

    If he can send and reply via OWA, it's not the exchange server.

    If it's only OUTLOOK, create his profile in another PC. If everything works, we know now, it's related to this PC only.Please uninstall ( not disable) any third party software like SKYPE etc., which would grab the contact list. Restart Outlook or PC if possible!!

    +
    0 Votes
    amannor77

    Had the same problem... it was SKYPE.
    Thanks

    +
    0 Votes
    yoyo2b

    I feel your frustration as well. I'm getting the same symptoms with 2 colleagues in the office.
    I replaced the machines, recreated the desktop profiles, created the outlook profile and still no luck.
    The only way to fix it is to close all outlook windows and restart it again, but as you can imagine, that's a pain when you have 8 emails opened.
    I've searched high and low for a fix, even installed SP3 which didnt do anything.

    Please let me know if you find a fix.

    +
    0 Votes
    Aakash Shah

    Is Acrobat Pro installed? If so, disable the add-ins for it. Or, better yet, if you can uninstall Acrobat Pro and then recreate the Outlook and desktop profiles, this will verify whether Acrobat Pro is the culprit.

    The reason I am asking you to rebuild the Outlook and desktop profiles after uninstalling Acrobat Pro is because in case Acrobat has made changes to either files in your profile or registry, recreating the profile from scratch will "undo" these changes allowing you to troubleshoot better.

    +
    0 Votes
    gb

    I have had this problems for a while:
    I found that FINDER.EXE was the culprit.
    For instance, when searching for and then opening a contact,
    FINDER.EXE does not close down at the end of the process.
    It stays open and cause the failure message.
    When closed manually through Task manager, Outlook functions as normal.
    I have recreated and tested the situation multlple times with same result.
    Fix may be specific to my setup, but better than rebotting which was only other option. May be helpful for others, or lead to a
    proper fix.
    Geoffrey in Australia

    +
    0 Votes
    brain

    This happens when you have installed office 2003 over office 2007. Even when uninstalling office 2007, which usually is bundled as a trial version on prebuilt oem machines, it leaves certain files in the system which mess up the outlook profile.

    Search your system for mapisvc.inf, you will find a couple of them. close outlook, delete the profile from the mail icon in control panel, and delete or rename these mapisvc.inf files, and restart outlook, it will then say that it is running through the configuration process again. There, fixed!

    +
    0 Votes
    hzissman

    I had a similar problem. When I removed Word as my HTML editor I got the same "The operation failed" message only pointing to "Outlook" instead "Word". I later saw a post in another forum that kind of pointed me in the direction of the "Contacts" since I was not experiencing the same issue with addresses in our company's Global Address book.

    I decided to recreate the user's profile and exported his Contacts to the desktop. When I recreated his profile and went to import the csv file I got a different error, "A file error has occurred in the Comma Separated Values (Windows) translator while initializing a translator to build a field map". When I went to view the csv file in Excel it contained the header info but was devoid of contacts. This pointed me back to the contacts again. I had the user systematically delete one e-mail address at a time from his e-mail message until we finally isolated what appeared to be a single corrupt contact and the message with multiple contacts finally went through.

    +
    0 Votes
    jpfaguet

    This happened to me while travelling -- couldn't reply, forward, or compose a new message. I restarted the laptop to no effect. Running Outlook's repair tool fixed the problem for only a short time. But then I stopped the out of office reply, and all went back to normal. Later on I reactivated it out of curiosity, and Outlook still works fine.

    +
    0 Votes
    Jedbacca

    The user that I was working with was sending to multiple Distribution Lists that were created by her personally.

    Troubleshooting
    ==
    Sent a test email to each individual DL the client had created
    One single DL came up with the "Operation Failed" error
    Opened the DL under the clients personal contacts
    Click Update Now
    There was a new error message stating there were errors present in the DL, ran the fix tool
    Click Save and Close
    Functionality restored

    This was after profile recreation and not restoring the Microsoft folder within the Application Data folder, deleting all profiles, restarts, relogs. After all was said and done the user.dat file was not an issue nor were the files contained within the Microsoft under Application Data (This houses the n2k file which stores the old emails the client would have sent emails to at one time.).