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Outlook drop down contacts disappeared

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Outlook drop down contacts disappeared

robin
When I type in the first letter of my contact's email address in the "To", "Cc" or "Bcc" address bar, I no longer get a drop down menu of all my contacts starting with that letter. They were all there on Friday but have simply vanished over the weekend somehow. Can anybody tell me how I can get them back as I do not save every email address I reply to or send to, to my Contacts list and now I am missing a few important email addresses.
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    ThumbsUp2

    That drop-down list is only a list of recently used email addresses. It is populated as you type full addresses into the address bar or select one from your contact list.

    There are many cleaning routines that clean up those recently used "lists". It's hard telling what you might have run to clean up things like this. But, if they've been deleted, they're gone.

    From now on, I suggest you put important contact information in permanent storage, like your CONTACT LIST where they're supposed to be stored.

    ...

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    robin

    Thanks ThumbsUp2. Remarkably the drop down list has re-appeared today (and I all I did last night was hibernate my computer)?? I will spend some time going through the list and saving the important addresses into my Contacts folder - just in case!

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    Jacky Howe

    Contact information does not appear in the address book in Outlook
    <br><br>
    <br><br>
    http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
    <br><br>
    <br><br>
    <i>Keep us informed as to your progress if you require further assistance.</i>
    <br><br>
    <br><br>
    <font size="1"><i>If you think that any of the posts that have been made by all TR Members have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.</i></font>

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    robin

    Hi Jackie - I had looked at that thread in the Microsoft Support site already, but it refers to a different problem. However, remarkably the drop down list has re-appeared today (and I all I did last night was hibernate my computer)??

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    Jacky Howe

    if you add them to your Contacts. I'm glad that they were still there for you.

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    anthony.sartini

    Not sure why your addresses disappeared and then suddenly reappeared but my advice is to backup your Outlook nicknames file.

    Everytime you enter a contact's email address in the To, CC field etc it gets added to a file called Outlook.NK2 which is generally located here: C:\Documents and Settings\Application Data\Microsoft\Outlook.

    Then, if for some reason your contacts disappear, you can copy back in this nickname file and when you start Outlook it should be fine.

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    robin

    Thanks very much for the most helpful information.

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    ThumbsUp2

    He left out part of the path. It should be:


    C:\Documents and Settings\<username>\Application Data\Microsoft\Outlook

    where <username> is your Windows user name without the brackets.

    ...

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    robin

    I figured that out, but thanks anyway.

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    0 Votes
    ThumbsUp2

    That drop-down list is only a list of recently used email addresses. It is populated as you type full addresses into the address bar or select one from your contact list.

    There are many cleaning routines that clean up those recently used "lists". It's hard telling what you might have run to clean up things like this. But, if they've been deleted, they're gone.

    From now on, I suggest you put important contact information in permanent storage, like your CONTACT LIST where they're supposed to be stored.

    ...

    +
    0 Votes
    robin

    Thanks ThumbsUp2. Remarkably the drop down list has re-appeared today (and I all I did last night was hibernate my computer)?? I will spend some time going through the list and saving the important addresses into my Contacts folder - just in case!

    +
    0 Votes
    Jacky Howe

    Contact information does not appear in the address book in Outlook
    <br><br>
    <br><br>
    http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
    <br><br>
    <br><br>
    <i>Keep us informed as to your progress if you require further assistance.</i>
    <br><br>
    <br><br>
    <font size="1"><i>If you think that any of the posts that have been made by all TR Members have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.</i></font>

    +
    0 Votes
    robin

    Hi Jackie - I had looked at that thread in the Microsoft Support site already, but it refers to a different problem. However, remarkably the drop down list has re-appeared today (and I all I did last night was hibernate my computer)??

    +
    0 Votes
    Jacky Howe

    if you add them to your Contacts. I'm glad that they were still there for you.

    +
    0 Votes
    anthony.sartini

    Not sure why your addresses disappeared and then suddenly reappeared but my advice is to backup your Outlook nicknames file.

    Everytime you enter a contact's email address in the To, CC field etc it gets added to a file called Outlook.NK2 which is generally located here: C:\Documents and Settings\Application Data\Microsoft\Outlook.

    Then, if for some reason your contacts disappear, you can copy back in this nickname file and when you start Outlook it should be fine.

    +
    0 Votes
    robin

    Thanks very much for the most helpful information.

    +
    0 Votes
    ThumbsUp2

    He left out part of the path. It should be:


    C:\Documents and Settings\<username>\Application Data\Microsoft\Outlook

    where <username> is your Windows user name without the brackets.

    ...

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    0 Votes
    robin

    I figured that out, but thanks anyway.