Questions

Outlook XP/2003 printing problems small font size since IE7 update

+
0 Votes
Locked

Outlook XP/2003 printing problems small font size since IE7 update

swisstonihasher
Has anyone else experienced problems with random emails printing in small fonts from Outlook XP/2003?

No pattern seems to exist as an email from an external source can have the small font print problem (with no header) and yet the next email from them will be fine. If you copy and paste the email text (which "views" normally from Outlook) into word it prints normally.

On checking HTML settings for fonts, all users that have this issue are set the same as everyone else, ie medium text size.

Please let me know if you've experienced this...
Clarifications Clarifications
+
0 Votes
wigginsm

In researching this issue all morning, I found some information at http://msmvps.com/blogs/spywaresucks/archive/2007/03/18/689883.aspx regarding an unpublished Microsoft Hot Fix KB 932538. This article does not exist on Microsoft's KB, but the hot fix does. I have applied it to a test machine and got improved results, however it did not give me the same font printout as emails that were not affected, but it was legible. It did still put in on 1 single page which may be a problem for long email threads.

Clarifications Clarifications
+
0 Votes
mrstegs

Nice work.. but you are saying that the patch still shrunk the text to one page?

That's still no good for me, then.. the users that are affected are usually trying to print a back-and-forth chain of RE: emails that should normally stretch to several pages.

When I set their Outlook to plain text it works, but that's a lame fix. Nice work on finding the KB, maybe when it is released it will work better.

+
0 Votes
Toufikb

I called microsoft and stayed online for over an hour, i got the link for the hot fix concerning the outlook/IE7 print problem.

after installing it, the font became a little bigger, but still small 50 % compared to a normal printout.

the engineer told me to wait for a hot fix in the SP3 to be released in end of june/1st week of july........

another work-arround, open the email you want to print, hit reply to, print the email and close it, it should work like a charme

+
0 Votes
Toufikb

I called microsoft and stayed online for over an hour, i got the link for the hot fix concerning the outlook/IE7 print problem.

after installing it, the font became a little bigger, but still small 50 % compared to a normal printout.

the engineer told me to wait for a hot fix in the SP3 to be released in end of june/1st week of july........

another work-arround, open the email you want to print, hit reply to, print the email and close it, it should work like a charme

Clarifications Clarifications
+
0 Votes
gkiss

Hi Guys,
one of our clients has this same problem, I did phone MS too, just to try to tell them that their hotfix is NOT resolving the problem....The parrot on the phone kept saying to me maybe they can resolve it if I go an pay ?199 for the first support instance....
Tried to put in those 4 reg keys manually: they did resolve the small print overall, but still, if the disclaimer was written in plain text, no wrapping, it cuts off half of it on the side.
Client said that printing in plain text isn`t satisfactory either, clicking on Reply or Frwd is too long....

+
0 Votes
wigginsm

In continuing my testing of the hot fix, I added more threads to my test emails and they did go to 2 pages when printed. It appears that the fix has set a font limit, perhaps 6pt or 8pt on the shrink to fit option. My testing did span over to 2 pages in around an 8pt font. In further review, I noticed that each of the test emails had a confidentiality statement that was being truncated even at 8pt. I initiated a reply on the email and removed the confidientiality stmt and then printed the email and it printed correctly in 12pt. Hope this information helps.

Clarifications Clarifications
+
0 Votes
raphm

I called Microsoft Support several times about this issue and Customer Support is acting dumb about it. I finally insisted to talk to a support officer in the Outlook department who confirmed the fix is not yet available (that's only 4 months since IE 7 is out !!!) and was promised to be emailed with a hotfix as soon as it is available. Can I suggest we all call Microsoft support in order to speed up the process - grab your phones people and claim your fix !!!

Clarifications Clarifications
+
0 Votes
ypcc

I was having the small font problem printing from aol webmail in IE7

Please see KB article http://support.microsoft.com/kb/932538/en-us
Scroll down to the section "More Information" edit registry as specified. But you manually have to add the key. It worked for me without installing any hotfix.

Or;
Copy paste and save the following text to a .reg file and run it.
---

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_STF_Scale_Min]
"iexplore.exe"=dword:00000064

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_STF_Scale_Min]
"outlook.exe"=dword:00000064

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_STF_Scale_Min]
"WinMail.exe"=dword:00000064

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_STF_Scale_Min]
"Msimn.exe"=dword:00000064

---

Clarifications Clarifications
+
0 Votes
tdendinger

The registry edit did not work nor has any of the hot fixes, none of the updates or service packs worked either.

Clarifications Clarifications
+
0 Votes
BHNelson

I tried the reg hack and, seeing no change, though it had failed. But then I went back and changed the decimal value from 75 (4b hex) to 85 (55 hex). It was actually working fine, I just needed to increase the value. If you change the decimal value to 100 you'll know immediately whether or not it's working. BTW, I also added this key to both HKLM and HKCU.

+
0 Votes
aj.nahr

This fix worked like a charm for me.
Yay Regedit!
Thanks!!

+
0 Votes
seamonkey420

i love you and all of the people on this thread!

fixed our issues in outlook 2003 and IE7 and printouts :)

+
0 Votes
chad.rife

Registry fix worked great, No tweaks needed. 1 person has reported the issue and sure more to come, since we just upgraded less than 3 weeks ago to IE7.

+
0 Votes
tdendinger

i have gotten the same treatment. The hot fix should be called not fix because they don't work. After emails and complaints, MS emailed me Saturday 1/26 saying my message has been forwarded to the manager of support specialist and they will follow up on this. IF they actually do contact me with a fix that really works, I'll post it asap. Good luck everyone. If a resolve is found please post and let the world know!

+
0 Votes
omnedom

When you are editing a mail with Word as an editor, and you are in the messagebody field, then you have at the top of the screen View, and then you have the option zoom, and then you can choose a percentage.
Increase percentage and try to print email

+
0 Votes
info

We had a similar problem with some e-mails. After some 'hard' work with fixes and regestry I took the liberty to look into the source-code of several e-mails. I found the following:

The e-mails that printed fine, were e-mails that were send from within our network. Those e-mails do not leave the building. The others did. And with leaving the building, our disclaimer was added at the bottum. And the disclaimer seemd to course the problem. Within the source-coe I found the PRE-tag, which forced IE7 to print the disclaimer on only 1 line. We removed the tag and the mail printed perfectly. Some additional testing showed the same result.

I do not know if this solves all the problems, but it worked for us.

+
0 Votes
tdendinger

IE 7 is the cause. There is a hot fix and a registry hack that is supposed to fix the problem but neither works. KB Article 932538 claims to fix it but it won't. Uninstall IE 7 if it is an option. The emails in question seem to be coming from people sending HTML emails using Outlook 2000 & 2003. M$ knows there is a problem but it looks like they're not going to correct anytime soon. They have told us IE 7 works just fine with Outlook 2007. Pretty pricey to upgrade 100 + users.

Clarifications Clarifications
+
0 Votes
massie1205

I've been keeping an eye on this post as I was starting to have a few users having this issue. I've tried various things but nothing really worked then I spotted IE8 Beta was out and fancied trying it... more for curiosity and it seems to resolve the issue. I'm not at the point where I want to role out to users but I thought I should mention this worked.
Alan

Clarifications Clarifications
+
0 Votes
tdendinger

If IE8 is anythiing like IE7 it will probably screw up more things & M$ will tell everyone to update to Vista and Office 2007 to resolve it. Let us all know how IE 8 works. I still use IE6. Hated IE7.

+
0 Votes
sandersd

Yes, I have this on my outlook at work, but nowhere else. I cannot find a way to fix it either. I would like to know what to do. I thought mine was because this place is still using Novell and my outlook sits as a shell over the Novell email. But apparantly not.
Tell me if you know what to do.
Thanks,
Debbi

Clarifications Clarifications
+
0 Votes
tdendinger

If you want to fix it, uninstall IE7 & go back to IE6. You can set Outlook's mail format to plain text, but the only absolute fix is go back to IE6. I did hear the IE8 Beta version fixed it, but I have not personally tried it. After what IE7 did, I didn't want to see what all 8 will screw up. Oh I forgot to mention you can go to Office 2007 and that will fix it as well. M$ is trying to force everyone there. There is"supposed" to be a "fix" in early June. I'll hold my breath for that one.

+
0 Votes
kaytech2

I have every one using this printer set the same but some email are so small when printed and some are fine absolutly no pattern at all

+
0 Votes
airman2001

Had the same issue after upgrading to IE7. Clients where still on Outlook2003. I upgraded them to Outlook 2007 and it corrected the issue. Problem here is that if they are using Office 2003...there will be spell check issues within Outlook. Upgrade to Office 2007 also and both issues will go away.

Clarifications Clarifications
+
0 Votes
mcopeland12

Try File, Page Setup, Memo Style, uncheck "Enable Shrink-to-fit.

+
0 Votes
airman2001

I am having issues with web pages printing too small using IE7 and Win XP....the shrink to fit, show 100%, aren't working right. Shrink to fit is not expanding teh size of the text. Teh 100% cuts off part of the web page...ideas?