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Palm Pilots; Win XP (SP2) and Roaming Profiles in a corporate Network

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Palm Pilots; Win XP (SP2) and Roaming Profiles in a corporate Network

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I've been to a number of discussion boards that deal with Palm Pilots, but most of these forums seem to be for more low level 'end users' that work on stand alone systems, and I can't seem to find help with the following issue.

I work in a 'corporate' network environment (Win 2003 servers) where all users are given modified (read restricted) Power User permissions and they are set to use roaming profiles. The issue that I keep running into is with our handfull of management and some field users that have Palm Pilots. Since Palm requires Administrative Priveliges to install the Hotsync program, and it must be installed by the account that will be using the device. This means that the average user must come to see me to get their account temporarily moved into the admin group while the program is installed, then moved back to the power user group for day to day activities.

Now for the Problem: The users will be fine for days, weeks, and even months sometimes, then one day the local machine will refuse to acknowledge the presence of the palm device until the Palm Desktop is re-installed. Usually when the user presses the hotsync button, the local computer will either popup the hotsync window for 1-2 seconds (but not transfer anything), refuse to acknowledge that there is a user profile for the device, or state that the Palm Desktop program is missing components.

This is a real issue for one of our users since he has some specialized data recording software that needs to be synced reliably each time he comes into the office. I am not allowed to give him permanent admin rights, and he is not skilled enough to sit there and re-install the software every day anyway.

Any ideas on this one?