Questions

PC Freezing...

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PC Freezing...

avonrep4u
Ok, I have PC that keeps freezing up regardless of the program running. It even freezes while in safe mode. It's also starting to have issues even booting up (hit or miss on this one).

I have done a cleanup, deleted all temp files & internet files, disk defrag, made sure anti-virus is updated and not detecting any viruses, have plenty of free space, inards are clean & dust free and fan is working fine...

This PC is homemade and several years old, but for the most part still runs like a champ.... It's had a new power supply 2 years ago, new hard drive 2 months ago and I'm running XP home edition on it. The problem just started last week for no apparent reason. I did install one new program (after the first time the pc froze though)... Also, it initially froze about 1.5 - 2 weeks ago, then not again for a few days, now it freezes after about 10 minutes of use.
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    NexS

    1: System and application event logs
    (control panel> Administrative tools> event viewer) to see if there are any indications on what might be causing it.

    2: do a disk check ("chkdsk" from a command prompt)

    3: try loggin in using a different username to see whether the issue is profile related.

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    avonrep4u

    PC is freezing faster now, I get as far as Admin Tools and it freezes... There is only one user on the PC, however when I go in under safe mode it has Admin & Owner, I've tried both and it froze in safe mode on both users.

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    NexS

    That should take you straight there.
    Good luck!!

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    PurpleSkys Moderator

    what are computer specs? and the program you installed, was it compatible with what you do have for specs? ie: enough ram and hdd space

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    avonrep4u

    PC Specs: 512 DDR PC 2100 RAM, 320G HD, 266 mhz FSB Athlon 1.7 ghz

    Game Specs: 66Mhz 486 DX or faster, 16 MB RAM, 22 MB hard disk space

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    rjluvkc

    Possibly the CPU is overheating. Have you made sure all fans are working and clean? If you can try reseating the CPU.
    Hope this helps.

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    CPU

    avonrep4u

    Both fans are clean and running. When you say reseat the CPU, do you mean unplug it from MB & everything and plug it back in or make sure it screwed in where it needs to be?

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    ---TK---

    don't forget the thermal grease!

    I would also look for poped capacitors on the motherboard... I recently had to replace my brother in laws Motherboard b/c it was having the exact same symptom. He had bad caps...

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    avonrep4u

    Ok tried taking the CPU out and back in, unplugged & plugged all attachments, capacitors appear to be fine and still no go... It boots (sometimes) and this time froze on log in.

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    rjluvkc

    Do you have another one to test with?

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    1wobby1

    I had a simular problem & found that it was my video card I changed with another & problem solved. If you have onboard video I would sergest that u go to the manufactures site & download update drivers actually do all drivers on M/B

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    willcomp

    Is the screen frozen with no mouse movement or keyboard function? If so, you probably have a faulty/overheating video card or a faulty hard disk. For the video card, only test is to swap cards. For hard disk, test with manufacturer's diagnostics. They are on the UBCD:
    http://majorgeeks.com/Ultimate_Boot_CD_UBCD_d4981.html

    A faulty cap in the power supply is another possibility although that usually results in a reboot rather than a frozen display.

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    avonrep4u

    Yep, screen is frozen, cursor won't move, Ctrl+Alt+Del doesn't work, only thing that gets it moving again is to hit the reset or power button.

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    BizIntelligence

    then it has to be a hardware issue...remove all attached extra hardware and leave keyboard and mouse. Boot in safe mode and see if it works.
    If still doesn't work then changing keyboard, mouse and display card.

    Most of the time it has to be a power supply or CPU getting overheated.

    Try isolating the problem with removing devices one by one.

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    avonrep4u

    When you say all extra hardware do you also include the CD drives in that? Also, I'm guessing I should also plug the monitor, mouse & keyboard directly to the pc in question and take the KMV switch out of the equation (probably should have done that sooner to see what would happen)

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    BizIntelligence

    Connect monitor, keyboard and mouse directly.

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    Zenith545

    Have you tried looking at the Event Viewer to see if there are any clues in there?

    http://support.microsoft.com/kb/308427

    Could be a motherboard component is failing.
    With the numerous components on the motherboard, you can get some strange symptoms.

    I once had a motherboard where the ACPI feature went flakey and was shutting off a hard drive on me. Would run fine with the ACPI disabled in the BIOS, but this required a reinstall of XP also

    You say you got a new HD a few months ago?

    If this is a SATA II drive, change the jumpers on it to use the lower speed unless you are sure your system can handle SATA II speeds.

    Have you tried to do a chkdsk on it?

  • +
    0 Votes
    NexS

    1: System and application event logs
    (control panel> Administrative tools> event viewer) to see if there are any indications on what might be causing it.

    2: do a disk check ("chkdsk" from a command prompt)

    3: try loggin in using a different username to see whether the issue is profile related.

    +
    0 Votes
    avonrep4u

    PC is freezing faster now, I get as far as Admin Tools and it freezes... There is only one user on the PC, however when I go in under safe mode it has Admin & Owner, I've tried both and it froze in safe mode on both users.

    +
    0 Votes
    NexS

    That should take you straight there.
    Good luck!!

    +
    0 Votes
    PurpleSkys Moderator

    what are computer specs? and the program you installed, was it compatible with what you do have for specs? ie: enough ram and hdd space

    +
    0 Votes
    avonrep4u

    PC Specs: 512 DDR PC 2100 RAM, 320G HD, 266 mhz FSB Athlon 1.7 ghz

    Game Specs: 66Mhz 486 DX or faster, 16 MB RAM, 22 MB hard disk space

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    0 Votes
    rjluvkc

    Possibly the CPU is overheating. Have you made sure all fans are working and clean? If you can try reseating the CPU.
    Hope this helps.

    +
    0 Votes

    CPU

    avonrep4u

    Both fans are clean and running. When you say reseat the CPU, do you mean unplug it from MB & everything and plug it back in or make sure it screwed in where it needs to be?

    +
    0 Votes
    ---TK---

    don't forget the thermal grease!

    I would also look for poped capacitors on the motherboard... I recently had to replace my brother in laws Motherboard b/c it was having the exact same symptom. He had bad caps...

    +
    0 Votes
    avonrep4u

    Ok tried taking the CPU out and back in, unplugged & plugged all attachments, capacitors appear to be fine and still no go... It boots (sometimes) and this time froze on log in.

    +
    0 Votes
    rjluvkc

    Do you have another one to test with?

    +
    0 Votes
    1wobby1

    I had a simular problem & found that it was my video card I changed with another & problem solved. If you have onboard video I would sergest that u go to the manufactures site & download update drivers actually do all drivers on M/B

    +
    0 Votes
    willcomp

    Is the screen frozen with no mouse movement or keyboard function? If so, you probably have a faulty/overheating video card or a faulty hard disk. For the video card, only test is to swap cards. For hard disk, test with manufacturer's diagnostics. They are on the UBCD:
    http://majorgeeks.com/Ultimate_Boot_CD_UBCD_d4981.html

    A faulty cap in the power supply is another possibility although that usually results in a reboot rather than a frozen display.

    +
    0 Votes
    avonrep4u

    Yep, screen is frozen, cursor won't move, Ctrl+Alt+Del doesn't work, only thing that gets it moving again is to hit the reset or power button.

    +
    0 Votes
    BizIntelligence

    then it has to be a hardware issue...remove all attached extra hardware and leave keyboard and mouse. Boot in safe mode and see if it works.
    If still doesn't work then changing keyboard, mouse and display card.

    Most of the time it has to be a power supply or CPU getting overheated.

    Try isolating the problem with removing devices one by one.

    +
    0 Votes
    avonrep4u

    When you say all extra hardware do you also include the CD drives in that? Also, I'm guessing I should also plug the monitor, mouse & keyboard directly to the pc in question and take the KMV switch out of the equation (probably should have done that sooner to see what would happen)

    +
    0 Votes
    BizIntelligence

    Connect monitor, keyboard and mouse directly.

    +
    0 Votes
    Zenith545

    Have you tried looking at the Event Viewer to see if there are any clues in there?

    http://support.microsoft.com/kb/308427

    Could be a motherboard component is failing.
    With the numerous components on the motherboard, you can get some strange symptoms.

    I once had a motherboard where the ACPI feature went flakey and was shutting off a hard drive on me. Would run fine with the ACPI disabled in the BIOS, but this required a reinstall of XP also

    You say you got a new HD a few months ago?

    If this is a SATA II drive, change the jumpers on it to use the lower speed unless you are sure your system can handle SATA II speeds.

    Have you tried to do a chkdsk on it?