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PC Issue: Freezes at Windows Welcome Screen (Win XP Home SP2)

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PC Issue: Freezes at Windows Welcome Screen (Win XP Home SP2)

vincentcecelia
My friend's computer that I am working on freezes now at the Windows welcome screen (or like 5 minutes after logging in). A light blue/white screen would show up on the monitor and nothing else happens. After it freezes, if I reset the computer, once it gets to post, it has 4 beeps (AMI BIOS AFAIK, searched for info on AWARD BIOS just to be sure), that means "Timer not Operational" aka [Bad Motherboard]. It works fine the first time until the freezing occurs and then after a reset, I get the 4 beeps. If I wait for five minutes and turn it back on, it posts normally and starts the process all over again. I swapped the video card to the second PCI-E slot, and after 5 mins, the computer just turned itself off. We replaced many parts because of a no video issue before.We upgraded the video card, the cpu heatsink, the PSU, and the ram and we placed in a new motherboard of the same design.I am double checking the BIOS but I guess it is either Award or AMI. The Award BIOS says that 1 long beep and 3 shorts beeps mean something is wrong with the video card/adapter or the ram. What should I do? I have HijackThis and EVEREST Home logs available if someone needs to see them. I also recorded the beeps if anybody would like to hear them. The 1 long beep is about 2 second and the 3 short beeps are about 1 second each. Thank you.
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    robo_dev

    You state you 'upgraded' the ram...did you replace the sticks you have, or add more?

    With no ram installed and only the video card plugged in, does it pass post?

    Make sure the mobo is not shorting to the case when it warms up.

    At this point I would bet either faulty memory or video card, whether they are new or not. Something is heating up and going bad.

    The memory should be easy to test just by taking half of it out and doing a test.

    I've never seen it happen, but maybe your monitor is doing something bad to your video cards.

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    vincentcecelia

    I upgraded the ram sticks from 512MB to 1 GB sticks. I added 4 1 GB sticks instead of 2 512MB sticks.

    I had one stick of RAM along with the other basic components and it froze at the Wndows Welcome Screen.

    I figured it out. It was shorting on the case. Once I benched everything it worked fine. But there is a new problem, once I place all 4 RAM sticks in, the computer doesn't boot, it doesn't even post. It just doesn't work. I would like to know why? Also what is the best method for putting a motherboard back in the case in order to prevent shorting?

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    ebouza

    Have you tried booting into safe mode? I would also do what the previous response recommended taking out the memory one stick at a time and see if you can boot normally. Also check that the board is not shorting to the case.


    Thanks,

    Erick B

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    vincentcecelia

    I figured it out. It was shorting on the case. Once I benched everything it worked fine. But there is a new problem, once I place all 4 RAM sticks in, the computer doesn't boot, it doesn't even post. It just doesn't work. I would like to know why? Also what is the best method for putting a motherboard back in the case in order to prevent shorting?

  • +
    0 Votes
    robo_dev

    You state you 'upgraded' the ram...did you replace the sticks you have, or add more?

    With no ram installed and only the video card plugged in, does it pass post?

    Make sure the mobo is not shorting to the case when it warms up.

    At this point I would bet either faulty memory or video card, whether they are new or not. Something is heating up and going bad.

    The memory should be easy to test just by taking half of it out and doing a test.

    I've never seen it happen, but maybe your monitor is doing something bad to your video cards.

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    0 Votes
    vincentcecelia

    I upgraded the ram sticks from 512MB to 1 GB sticks. I added 4 1 GB sticks instead of 2 512MB sticks.

    I had one stick of RAM along with the other basic components and it froze at the Wndows Welcome Screen.

    I figured it out. It was shorting on the case. Once I benched everything it worked fine. But there is a new problem, once I place all 4 RAM sticks in, the computer doesn't boot, it doesn't even post. It just doesn't work. I would like to know why? Also what is the best method for putting a motherboard back in the case in order to prevent shorting?

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    0 Votes
    ebouza

    Have you tried booting into safe mode? I would also do what the previous response recommended taking out the memory one stick at a time and see if you can boot normally. Also check that the board is not shorting to the case.


    Thanks,

    Erick B

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    0 Votes
    vincentcecelia

    I figured it out. It was shorting on the case. Once I benched everything it worked fine. But there is a new problem, once I place all 4 RAM sticks in, the computer doesn't boot, it doesn't even post. It just doesn't work. I would like to know why? Also what is the best method for putting a motherboard back in the case in order to prevent shorting?