Questions

Persuading Directors Preventative Maintence is necessary

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Persuading Directors Preventative Maintence is necessary

s.day
Can anyone recommend a good resource explaining why preventative maintenance down time of IT systems is necessary?

I work in an academic institution. Our IT Systems have multiplied in number and complexity very rapidly. As have the number of users.

Unfortunately the directors expect 24x7x365 availability.

This has led to major outages due to lack of preventative maintenance.
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    OldER Mycroft

    "This has led to major outages due to lack of preventative maintenance."

    You've got the answer on your own doorstep.

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    s.day

    We need to do a presentation and say
    "this could have been prevented if...."
    The presentation needs to be in management language not "techy".
    I'm looking for a resource to help develop a common discourse.

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    Tig2

    I can really only give you a couple of ideas as you know your management better than I.

    First- Google for ITIL resources. I know that they are numerous in the UK. Here in the US, we frequently use the UK models and resources as ITIL has been so heavily adopted there. The specific area you are looking for is the Service Delivery model.

    Also, Google is your friend. There are numerous presentations on the net that speak to what you are looking for. I would start with a string like "Infrastructure Preventative Maintenance" and go from there. Figure about an hour for the research.

    Now the tough part- from the material you find, set up your "story", a logical presentation of facts that will lead to a recommendation for cyclic maintenance. ITIL should be able to help you there.

    Good luck!

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    s.day

    Thanks. I guess I will have to start down this road.
    Unfortunately only a very few members of staff here have even heard of ITIL.
    The biggest challenge here is lack of policies and procedures.

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    Tig2

    ITIL is not a casual deployment effort nor should it be. As you are in the process of policy and procedure development, base on the framework for the Service Delivery model to avoid re-work (I think that ITIL will be inevitable) but don't stress the ITIL deployment model.

    What you will have is the basis for a later ITIL move that will begin taking you down the road of policy development based in Best Practise.

    One step at a time...

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    Leee

    If you can calculate this in figures of money lost due to downtime, it might help illustrate the need. Yes, money may be "lost" during scheduled downtime, but nothing like what is lost during an (unscheduled) catastrophe.

    On the other hand, some people never listen anyway, and you'd best be served investing in a thick pillow to cushion your head as you bang it against the wall.

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    0 Votes
    OldER Mycroft

    "This has led to major outages due to lack of preventative maintenance."

    You've got the answer on your own doorstep.

    +
    0 Votes
    s.day

    We need to do a presentation and say
    "this could have been prevented if...."
    The presentation needs to be in management language not "techy".
    I'm looking for a resource to help develop a common discourse.

    +
    0 Votes
    Tig2

    I can really only give you a couple of ideas as you know your management better than I.

    First- Google for ITIL resources. I know that they are numerous in the UK. Here in the US, we frequently use the UK models and resources as ITIL has been so heavily adopted there. The specific area you are looking for is the Service Delivery model.

    Also, Google is your friend. There are numerous presentations on the net that speak to what you are looking for. I would start with a string like "Infrastructure Preventative Maintenance" and go from there. Figure about an hour for the research.

    Now the tough part- from the material you find, set up your "story", a logical presentation of facts that will lead to a recommendation for cyclic maintenance. ITIL should be able to help you there.

    Good luck!

    +
    0 Votes
    s.day

    Thanks. I guess I will have to start down this road.
    Unfortunately only a very few members of staff here have even heard of ITIL.
    The biggest challenge here is lack of policies and procedures.

    +
    0 Votes
    Tig2

    ITIL is not a casual deployment effort nor should it be. As you are in the process of policy and procedure development, base on the framework for the Service Delivery model to avoid re-work (I think that ITIL will be inevitable) but don't stress the ITIL deployment model.

    What you will have is the basis for a later ITIL move that will begin taking you down the road of policy development based in Best Practise.

    One step at a time...

    +
    0 Votes
    Leee

    If you can calculate this in figures of money lost due to downtime, it might help illustrate the need. Yes, money may be "lost" during scheduled downtime, but nothing like what is lost during an (unscheduled) catastrophe.

    On the other hand, some people never listen anyway, and you'd best be served investing in a thick pillow to cushion your head as you bang it against the wall.