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Photoshop help error

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Photoshop help error

Alex1to
Hello to all,
I am here today to request help to solve a bizarre case, I have three users reporting the same type of error when they use Photoshop CS, after a while of working on that application, and specifically when they want to save their work, when they click on the save button, immediately multiple windows of Photoshop help pop up and they cannot close all the windows by clicking on the x button (left corner of IE) only can terminate the windows by terminating them one by one.
If any have encountered a similar situation and know how to fix it or have any idea that I can use to find a solution please reply to this post
Thanks for your help in advance,
Alex