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Pop Up Problem

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Pop Up Problem

Terra#22
Hello All, i have a netbook and what is happening is that once you have botted the computer up a internet page pops up and covers the entire screen and you cant access anything. if you press ctrl alt del it comes and disappears immediately. I booted the pc up in safe mode and was looking for msconfig and i cant find it even when u do a search nothing . please help .
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    Sue T

    what OS, I am guessing Windows because you said safe mode but is it XP, Win7, Win8? What do you mean when you press control, Alt Delete it disappears? Do you mean that Window closes and you can now use your computer? If so, then also check Startup in your Menu to see if you have your browser automatically starting. What anti virus is installed? Have you done a full system scan with your anti virus and also a full system scan with Malware Bytes or a program like that?

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    Terra#22

    @ Sue T ,Sorry the OS is XP and the page is a internet page that has no address and says cannot access internet page that covers the screen completely, I cannot get into the PC, in the normal bootup way only on safe mode. Does Safe mode enable me to download off the internet. Unfortunately the netbooks dont have a cd rom drive, so i cannot install anything on cd.

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    Sven2157

    This is a very common malware program( virus ). It is designed to show you only what it wants you to see. From the description, you should seek a professional computer service to have the virus found and properly removed. In the mean time, if you have used the computer for ANY of your financial needs, I suggest you immediately change your login and personal information with these institutions; from another, secure computer, or by phone.

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    simsk04

    It sounds like a Malware or Adware issue. I would recommend you to perform full scan with Malwarebytes. Program called ADWCLEANER also worth a try. You can download it free from here: http://www.bleepingcomputer.com/download/adwcleaner/

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    Curacao_Dejavu

    Use a offline scanner like windows defender offline or use avg rescue cd.

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    Terra#22

    @simsk04 Thanks i will try this , just one question does installing the antivirus in safe mode does it affect the pc in normal mode ?

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    Curacao_Dejavu

    Use a offline scanner like windows defender offline or use avg rescue cd.

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    Terra#22

    Hello All,

    @ Sue T ,Sorry the OS is XP and the page is a internet page that has no address and says cannot access internet page that covers the screen completely, I cannot get into the PC, in the normal bootup way only on safe mode. Does Safe mode enable me to download off the internet. Unfortunately the netbooks dont have a cd rom drive, so i cannot install anything on cd.

    @simsk04 Thanks i will try this , just one question does installing the antivirus in safe mode does it affect the pc in normal mode ?

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    imppress

    For anyone finding this article.
    "Searching" for msconfig?

    go to START > Run, and enter "msconfig"
    If it doesn't come up, then, yes, malware may be afoot.

    Booting in safe mode often blocks malware from running and you can try to run msconfig then too.

    Other times, you have a browser auto-launching in full-screen mode.
    This may be due to a redirected home page. Start in safe mode, start your web browsers and change the home page to something harmless. (I like google for its fast load, it's commonly what I plan to do when logging on anyway, and no ads)

    You can exit full screen mode by moving your cursor to the top of the screen to get a menu where you can reduce the browser. Other times the escape key exits. If all else fails try alt-tab to switch apps then right click and close the browser. (But when you launch it again you may be back where you started.)

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    0 Votes
    Sue T

    what OS, I am guessing Windows because you said safe mode but is it XP, Win7, Win8? What do you mean when you press control, Alt Delete it disappears? Do you mean that Window closes and you can now use your computer? If so, then also check Startup in your Menu to see if you have your browser automatically starting. What anti virus is installed? Have you done a full system scan with your anti virus and also a full system scan with Malware Bytes or a program like that?

    +
    0 Votes
    Terra#22

    @ Sue T ,Sorry the OS is XP and the page is a internet page that has no address and says cannot access internet page that covers the screen completely, I cannot get into the PC, in the normal bootup way only on safe mode. Does Safe mode enable me to download off the internet. Unfortunately the netbooks dont have a cd rom drive, so i cannot install anything on cd.

    +
    0 Votes
    Sven2157

    This is a very common malware program( virus ). It is designed to show you only what it wants you to see. From the description, you should seek a professional computer service to have the virus found and properly removed. In the mean time, if you have used the computer for ANY of your financial needs, I suggest you immediately change your login and personal information with these institutions; from another, secure computer, or by phone.

    +
    0 Votes
    simsk04

    It sounds like a Malware or Adware issue. I would recommend you to perform full scan with Malwarebytes. Program called ADWCLEANER also worth a try. You can download it free from here: http://www.bleepingcomputer.com/download/adwcleaner/

    +
    0 Votes
    Curacao_Dejavu

    Use a offline scanner like windows defender offline or use avg rescue cd.

    +
    0 Votes
    Terra#22

    @simsk04 Thanks i will try this , just one question does installing the antivirus in safe mode does it affect the pc in normal mode ?

    +
    0 Votes
    Curacao_Dejavu

    Use a offline scanner like windows defender offline or use avg rescue cd.

    +
    0 Votes
    Terra#22

    Hello All,

    @ Sue T ,Sorry the OS is XP and the page is a internet page that has no address and says cannot access internet page that covers the screen completely, I cannot get into the PC, in the normal bootup way only on safe mode. Does Safe mode enable me to download off the internet. Unfortunately the netbooks dont have a cd rom drive, so i cannot install anything on cd.

    @simsk04 Thanks i will try this , just one question does installing the antivirus in safe mode does it affect the pc in normal mode ?

    +
    0 Votes
    imppress

    For anyone finding this article.
    "Searching" for msconfig?

    go to START > Run, and enter "msconfig"
    If it doesn't come up, then, yes, malware may be afoot.

    Booting in safe mode often blocks malware from running and you can try to run msconfig then too.

    Other times, you have a browser auto-launching in full-screen mode.
    This may be due to a redirected home page. Start in safe mode, start your web browsers and change the home page to something harmless. (I like google for its fast load, it's commonly what I plan to do when logging on anyway, and no ads)

    You can exit full screen mode by moving your cursor to the top of the screen to get a menu where you can reduce the browser. Other times the escape key exits. If all else fails try alt-tab to switch apps then right click and close the browser. (But when you launch it again you may be back where you started.)