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problem trying to collect from my customers...

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problem trying to collect from my customers...

Jlvazquez825
guys, I have a very small IT consulting shop, and among other things I give tech support over the phone to users, but I'm having problems collecting the checks from these customers, I was thinking that when giving tech support over the phone I could charge before giving the service, through some online payment method... is this a good practice?, and could anyone suggest me a site that I can use for this type of transactions?

thanks
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    seanferd

    on their property?

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    ThumbsUp2

    Crossloop has a method to secure payment before they've obtained the help they seek. Of course, with Crossloop you pay the software owners a portion of what you earn by using their service.

    www.crossloop.com

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    Jlvazquez825

    I used crossloop in the past, but crossloop requires installation, and although it's quite simple to install, for some of my customers that could be a monument task, in my case I have a compress file, that I send to my customers and when they decompress it, and it opens a vnc connection back to me, that way I don't have to walk them through the install process... I guess I could use paypal, or may be I'll take a second look at crossloop

    thanks for the advise

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    torrespc

    Yes charging before you give your service is a good idea, specially if your giving service over the phone, an easy way to start doing this would be paypal, or incase you have an appointment set for a phone tech service in a week then they could send you the money before that, either way, get payed before any service~

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    OH Smeg

    To charge a monthly retainer and if I don't get paid for a month I just say that I'll need payment before I can provide any support.

    Col

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    seanferd

    Check out the article, then check in to the comments. May be of use to you.

    http://techrepublic.com.com/5206-12851-0.html?forumID=102&threadID=304991&start=0

    "What to do when your client doesn't pay"

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    Much appreciated.

    Regarding pre-payment, I do it with some clients. PayPal works well for me. Even though it doesn't hit your bank account right away, they notify you as soon as they have the funds in your PayPal account.

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    TX-Netware

    Use Quickbooks Merchant Services (credit card processing). You've got to cut an invoice anyway.... take the clients credit card upfront and advise them of the rate and minimum.

    +
    0 Votes
    ThumbsUp2

    Crossloop has a method to secure payment before they've obtained the help they seek. Of course, with Crossloop you pay the software owners a portion of what you earn by using their service.

    www.crossloop.com

    +
    0 Votes
    torrespc

    Yes charging before you give your service is a good idea, specially if your giving service over the phone, an easy way to start doing this would be paypal, or incase you have an appointment set for a phone tech service in a week then they could send you the money before that, either way, get payed before any service~

    +
    0 Votes
    OH Smeg

    To charge a monthly retainer and if I don't get paid for a month I just say that I'll need payment before I can provide any support.

    Col

    +
    0 Votes
    seanferd

    Check out the article, then check in to the comments. May be of use to you.

    http://techrepublic.com.com/5206-12851-0.html?forumID=102&threadID=304991&start=0

    "What to do when your client doesn't pay"

  • +
    0 Votes
    seanferd

    on their property?

    +
    0 Votes
    ThumbsUp2

    Crossloop has a method to secure payment before they've obtained the help they seek. Of course, with Crossloop you pay the software owners a portion of what you earn by using their service.

    www.crossloop.com

    +
    0 Votes
    Jlvazquez825

    I used crossloop in the past, but crossloop requires installation, and although it's quite simple to install, for some of my customers that could be a monument task, in my case I have a compress file, that I send to my customers and when they decompress it, and it opens a vnc connection back to me, that way I don't have to walk them through the install process... I guess I could use paypal, or may be I'll take a second look at crossloop

    thanks for the advise

    +
    0 Votes
    torrespc

    Yes charging before you give your service is a good idea, specially if your giving service over the phone, an easy way to start doing this would be paypal, or incase you have an appointment set for a phone tech service in a week then they could send you the money before that, either way, get payed before any service~

    +
    0 Votes
    OH Smeg

    To charge a monthly retainer and if I don't get paid for a month I just say that I'll need payment before I can provide any support.

    Col

    +
    0 Votes
    seanferd

    Check out the article, then check in to the comments. May be of use to you.

    http://techrepublic.com.com/5206-12851-0.html?forumID=102&threadID=304991&start=0

    "What to do when your client doesn't pay"

    +
    0 Votes

    Much appreciated.

    Regarding pre-payment, I do it with some clients. PayPal works well for me. Even though it doesn't hit your bank account right away, they notify you as soon as they have the funds in your PayPal account.

    +
    0 Votes
    TX-Netware

    Use Quickbooks Merchant Services (credit card processing). You've got to cut an invoice anyway.... take the clients credit card upfront and advise them of the rate and minimum.

    +
    0 Votes
    ThumbsUp2

    Crossloop has a method to secure payment before they've obtained the help they seek. Of course, with Crossloop you pay the software owners a portion of what you earn by using their service.

    www.crossloop.com

    +
    0 Votes
    torrespc

    Yes charging before you give your service is a good idea, specially if your giving service over the phone, an easy way to start doing this would be paypal, or incase you have an appointment set for a phone tech service in a week then they could send you the money before that, either way, get payed before any service~

    +
    0 Votes
    OH Smeg

    To charge a monthly retainer and if I don't get paid for a month I just say that I'll need payment before I can provide any support.

    Col

    +
    0 Votes
    seanferd

    Check out the article, then check in to the comments. May be of use to you.

    http://techrepublic.com.com/5206-12851-0.html?forumID=102&threadID=304991&start=0

    "What to do when your client doesn't pay"