Questions

Answer for:

Problem with Web Browser or possibly internet

Message 4 of 30

View entire thread
+
0 Votes
Jacky Howe

Run this Rootkit Revealer GMer
<a href="http://www.gmer.net/index.php" target="_blank"><u>Gmer</u></a>

FAQ
<a href="http://www.gmer.net/faq.php" target="_blank"><u>FAQ</u></a>

Follow the steps below with the System started and restarted in Safe Mode with Networking. Running in Safe Mode loads a minimal set of drivers for the Operating System. You can use these options to start Windows so that you can modify the registry or load or remove drivers.

With the new strains of Virus that have been created you may find it necessary to rename the executable files so that they will work. Rename mbam-setup.exe and then navigate to the install folder and rename mbam.exe. Do not change the files extension from .exe. Do the same with Spybot.

Removing malware from System Restore points
To remove the malware, you must first disable System Restore, then scan the system with up-to-date antivirus software - allowing it to clean, delete, or quarantine any viruses found. After the system has been disinfected, you may then re-enable System Restore. The steps for disabling System Restore vary, depending on whether the default Start Menu or the Classic Start Menu is being used.

Default Start Menu XP
If using the default Start Menu, click Start | Control Panel | Performance and Maintenance | System. Select the System Restore tab and check "Turn off System Restore".

Classic Start Menu XP
If using the Classic Start Menu, click Start | Settings | Control Panel and double-click the System icon. Select the System Restore tab and check "Turn off System Restore".

Vista
Start, right mouse click Computer and select Properties. Select Advanced System Properties, click contine and then System Protection. Untick the box nect to Local Disk C: and click on Turn System Restore off.


After scanning the system and removing the offending malware, re-enable System Restore by repeating the steps, this time removing the check from "Turn off System Restore".

Download Malwarebytes Anti-Malware, install it and update it.

<a href="http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe" target="_blank"><u>Malwarebytes</u></a>

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform Quick Scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.

If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
<a href="http://malwarebytes.gt500.org/mbam-rules.exe" target="_blank"><u>mbam-rules</u></a>

I would keep scanning with it until it is clean by closing out and rebooting and running it again.


You may have to copy MBAM and the Update to USB as well.

From another PC download and install Spybot, update it and copy the the installed folders to a USB Stick.

Restart the PC in Safe Mode, navigate to the USB stick and run Spybot and MBAM and the Update if necessary.

Download Spybot - Search & Destroy and install it. Update it.

<a href="http://www.safer-networking.org/en/download/index.html " target="_blank"><u>Spybot</u></a>