Questions

Programs disabled after running chkdsk

+
0 Votes
Locked

Programs disabled after running chkdsk

kebintnphoto
After allowing chkdsk to run my wife's computer developed major problems. I happened to be watching as she booted up and chkdsk asked to run, and when she allowed it went on to delete several hundred "corrupted indexes" referencing to "File 9." Now, as Windows loads several error messages appear that MSASCui.exe, IAANOTif.exe, WLTray.exe faile to initialize properly, and iTunesHelper was not installed correctly. Most programs including all web browsers (Chrome, IE, Mozilla) all fail to run. Control Panel opens but all the tools fail to run.(i.e Backup-Restore, Remove Programs, etc.) Inserting a thumb drive causes error messages that "Rundll is not configured or you don't have permission" but the drive loaded and I was able to copy files to it.
Oddly (perhaps?) Excel, Word, and other MS Office programs still run without problems.
She said chkdsk had asked to run the previous evening and she declined but it had continued to browse the internet okay.

Any suggestions are appreciated. I have not attempted to recover using the recovery partition and hope to avoid that because she had MS Office installed via her previous job and will lose it.

This is a Dell Inspirion 1525 intel dual core with 3GB running Vista Home Premium version 6.0 SP2.

Thanks
  • +
    3 Votes
    gechurch

    You've undoubtedly got a bad hard drive. Chkdsk is usually very smart about keeping the file system on the drive working well despite the underlying media slowly failing, but occassionally it will make things a lot worse when it runs and finds all the problems. You can confirm this by opening Event Viewer, open the Application log, right-clicking Application and do a Find for 'chkdsk'. The most recent event of type 'wininit' will have the output of the recent chkdsk run. At the bottom in the summary it will have a line showing how many bad sectors the drive has. Anything other than 0KB means the drive needs replacing.

    The first thing you'll want to do is get a replacement drive. You can try cloning (using a tool like Ghost or Acronis) to the new drive. I've had occassion when a drive with issues like you mentioned was actually able to clone across successfully and most of the issues went away. I wouldn't count on it though, and would recommend running the restore disc on the new drive, then copying across what you need from the failing drive.

    Re Microsoft Office, you can run a tool to find the product key on the existing installation, and if you don't have media then you can try finding setup.exe in C:\MSOCache on the old drive (a hidden folder). Is she no longer works there though it is highly unlikely you have the right to continue using this copy of Office.

    +
    0 Votes

    SFC

    If you can get to a command prompt try running sfc /scannow. If a system file is corrupt it should try and maybe fix it. Then, just maybe, you might be able to get back "on-speed." Run sfc /? and it'll give you a few other options.

    +
    0 Votes
    Clendanielc

    I agree with Gechurch. Sounds like your hard drive had bad sectors and in those bad sectors where fragments of a file for those programs.

  • +
    3 Votes
    gechurch

    You've undoubtedly got a bad hard drive. Chkdsk is usually very smart about keeping the file system on the drive working well despite the underlying media slowly failing, but occassionally it will make things a lot worse when it runs and finds all the problems. You can confirm this by opening Event Viewer, open the Application log, right-clicking Application and do a Find for 'chkdsk'. The most recent event of type 'wininit' will have the output of the recent chkdsk run. At the bottom in the summary it will have a line showing how many bad sectors the drive has. Anything other than 0KB means the drive needs replacing.

    The first thing you'll want to do is get a replacement drive. You can try cloning (using a tool like Ghost or Acronis) to the new drive. I've had occassion when a drive with issues like you mentioned was actually able to clone across successfully and most of the issues went away. I wouldn't count on it though, and would recommend running the restore disc on the new drive, then copying across what you need from the failing drive.

    Re Microsoft Office, you can run a tool to find the product key on the existing installation, and if you don't have media then you can try finding setup.exe in C:\MSOCache on the old drive (a hidden folder). Is she no longer works there though it is highly unlikely you have the right to continue using this copy of Office.

    +
    0 Votes

    SFC

    If you can get to a command prompt try running sfc /scannow. If a system file is corrupt it should try and maybe fix it. Then, just maybe, you might be able to get back "on-speed." Run sfc /? and it'll give you a few other options.

    +
    0 Votes
    Clendanielc

    I agree with Gechurch. Sounds like your hard drive had bad sectors and in those bad sectors where fragments of a file for those programs.