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Publisher Hyperlinks to Bookmarks in Outlook email

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and make sure they are relative. You don't want absolute references to your particular filesystem arrangement.

You are also very specific about the document being emailed. Does it work fine if not emailed, but transferred to another computer by some other method? And if the recipient is trying to view the document in an email client, the problem may lie in the security settings for the email client at the recipient's end.