Questions

Reset router and now I can't connect! Help!!!

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0 Votes
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Reset router and now I can't connect! Help!!!

Cawaii
I was recently having Internet problems so I reset the router (D-Link, DIR 655) and setup a new wireless network and now no computer or any wireless device can connect. I know it's not just the internet because I'm connected directly to my Hughes Modem right now and I have internet. We have two computers here; this one when connected to D-link will say it has internet access but the internet doesn't load. It
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    OH Smeg

    If there has been a power spike these things get scrambled and the only way to fix that is to remove the power lead for about 30 seconds and then plug them back in and allow them to boot.

    If there is a Battery Backup involved with this unit you'll need to remove that as well as the power lead.

    Col

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    Cawaii

    I've tried that before and it didn't make a difference~ I don't think that's the prob~ It all started once I reset the router and created a new wireless network.

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    somesh.bsu

    Reset operation returns the DLink Router to factory settings. You will need to configure it once again and specify your PPPOE options (if that is what is being used to connect to Internet) and setup the DHCP address pool along with ISP provided DNS entries. Refer to DLink DIR 655 manual available at this link: http://static.highspeedbackbone.net/pdf/D-link-DIR-655-Manual.pdf

    That should help you set up things once again in under 10 minutes.

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    Cawaii

    I have configured it but I may have done it wrong. What I'm curious about is, I'm set to Dynamic, but I don't know if I should be? I'm pretty certain that's wrong. I have satellite for my internet and I don't know which option to choose. I think somewhere along the lines of configuring something is messed up~ =/

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    0 Votes
    kmthom

    Try this:

    1. Reconnect through the ROUTER.
    2. Go to adapter settings and disable your network adapter, then enable it again. While you are at it, go to the properties of the network adapter -> Internet Protocol (IPv4) -> Properties of IPv4 -> check to make sure it is set to automatic on both settings.
    3. Give it about 20 seconds or so, then bring up a command prompt. (Start -> Run -> type "cmd") Then type "ipconfig /all"
    4. Let me know what it says.

    If THAT does not help, try the following:
    1. Plug back into your MODEM directly, giving you internet access.
    2. Do an "ipconfig /all"
    3. The IP address that is shown may have to be set as your Default Gateway on your router somewhere.
    4. Also, on the router config, check your DHCP settings - post what you find if you need help.

    About your worries with DYNAMIC and STATIC. For home use, DYNAMIC is typically what is used. However, it looks like DNS is the problem, not your router assigning an IP. The problem could be the network adapter (does wireless NOT work, but a WIRED connection work?), or the DNS on the router/modem is not talking with each other.

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    Cawaii

    I've done the first stuff and the ipconfig is the same and everything is set to automatic. I have internet via modem but not on the router. All the computers are fine, the modem is fine and I have internet on a computer directly hooked up to it. But once I connect to the router and everything, I have no internet. It isn't the network adapter, this was all working fine a week ago it wasn't until i reset the router that I've had these problems. Some settings somewhere isn't right. I've set my IP address when connected to the modem to the gateway in the router, didn't work. DHCP seems fine on both. I'm hoping I can contact my ISP and have them help me change the settings accordingly. I don't think I should be using Dynamic, last time we hooked this up we had to contact someone to manually tell us what to put in.

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    0 Votes
    kmthom

    In that case I would check your DNS settings. Try www.opendns.com.

    They have some free DNS servers you can try, namely:

    208.67.222.222
    208.67.220.220

    Try plugging those into your adapter settings/router settings and see if that helps you.

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    Cawaii

    tried those, didn't do a thing~ still con't connect~

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    0 Votes
    mfa

    Reset the DIR-655 to factory specs, then start fresh. D-Link has some on-line wizards here:

    http://support.dlink.com/emulators/dir655/121/Internet.html

    That will guide you through the process.

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    0 Votes
    Cawaii

    Resetting it was what messed it all up in the first place, I doubt that doing it all over again would fix it.

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    0 Votes
    88Fan

    Actually resetting again may be exactly what you need to do. I've personally dealt with many Linksys, DLink, Buffalo, TrendNet, and other routers where someone reset them, but the reset wasn't actually completed thus taking the network completely offline.

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    Cawaii

    is it possible that in me resetting it I could have messed up the router completely? Think maybe just buying a new one will fix all this?

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    0 Votes
    88Fan

    It's always possible that could happen, but very rare.

    Having reset your router I would suggest power cycling your modem (or even resetting it since it will retrain automatically with the ISP) and see if possibly that is where the real problem lies. Actually had to do this today with a Comcast device to bring a customers network back to life.

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    0 Votes
    Cawaii

    I had tried that earlier today when I reset the router a second time~ didn't work~ =P I don't think it's the modem... talked with my ISP today and he said everything was fine and all my settings in my router were right~ one thing I notice tho is my default gateway is 0.0.0.0 ... i don't know if that's right? I've tried changing it to numerous things and always get an error message...

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    88Fan

    Reading through all this to get all your replies I'd suggest trying a new or different cable between the router and the modem. If that fails go buy a new router if you haven't already done so.

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    2 Votes
    monophysite

    Reset the DIR to factory anyways. What have you got to lose?
    Then follow the manual instructions:
    http://static.highspeedbackbone.net/pdf/D-link-DIR-655-Manual.pdf
    First Steps from Manual:
    If you are connecting the router to a cable/DSL/satellite modem, please follow the steps below:
    1. Place the router in an open and central location. Do not plug the power adapter into the router.
    2. Turn the power off on your modem. If there is no on/off switch, then unplug the modems power adapter. Shut down your computer.
    3. Unplug the Ethernet cable (that connects your computer to your modem) from your computer and place it into the Internet port on the router.
    4. Plug an Ethernet cable into one of the four LAN ports on the router. Plug the other end into the Ethernet port on your computer.
    5. Turn on or plug in your modem. Wait for the modem to boot (about 30 seconds).
    6. Plug the power adapter to the router and connect to an outlet or power strip. Wait about 30 seconds for the router to boot.
    7. Turn on your computer.
    8. Verify the link lights on the router. The power light, Internet light, and the LAN ligh....etc.
    Reset the router, unplug, and follow these instructions.
    Then use the wizard link above, or read more of the manual if you want to DIY.

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    0 Votes
    Cawaii

    Tried this, did nothing different. I contacted my ISP and I had all my settings right to begin with it seems. So I've setup a new connection on my D-Link, it's configured and I've rebooted everything, and it's still the same. I try to go onto the internet and it tells me the DNS look up failed. I can only get internet via my computer to modem. The MAC stuff looks fine.... I'm at a loss now~ everything looks in order but I have no internet still! =/

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    dayen

    Notice you did include status that show if you have an outside link (internet) also do you have cable or DSL it matter need more info I configure lots on routers also you need to restart the modem ever time you hook a diffrent device, router or computer it must refresh the MAC address 's Sorry Did see that you are on satellite you need to call the ISP and get your settings

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    mackman2011

    Your router should have a button in 'Settings' to clone your MAC address. (Looks like your ISP will only connect to your original PC?) For your other devices disable any MAC filtering on the router to allow any device, check the addresses on the devices to make sure they match what's in the filter settings then enable your filters. Welcome to my world.

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    0 Votes
    gdeangelis

    Can you take the ip address from your pc which is directly connected to your isp, and apply it to your router, removing the dhcp as you have suggested? This will remove dhcp on the outside connection. Make sure you put in the dns settings. Then plug your pc into the router and make sure you get an address. You didn't say if you had a private or public address from your isp on your pc while directly connected to it. If you are getting a private ip (192.168....) address, you may need to tweak your settings. Once you get it all working, take some screen shots and save it on your pc so you'll have them in case you need them later. Just to be sure, have you moved any cables during the process, or are they all as they were before the trouble hit?
    You may need to cycle the isp modem as well.

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    0 Votes
    Cawaii

    every time I go in to change from DHCP, or even just change one thing, or even nothing at all, if i hit save settings it tells me my WAN and LAN IP address can't be the same. So it's impossible for me to change anything as I always get that error. I do have a private IP like you said. The cables are all fine it seems, when the problem occurred they hadn't even been touched. I've cycled the modem, didn't work. somethin' else I realize is before I reset the router, whenever typing in 192.168.0.1 in the address bar it would always bring up my hughsnet modem settings, not D-Link, even tho I was connected wireless using D-Link. Ever since the reset it always takes me to the D-Link settings now if I type that in~ =P

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    gdeangelis

    Ok, Your modem is handing out dhcp in same subnet. I'm not familiar with your model router, but can you change the internal dhcp (for your home pc's)on the router to 192.168.1.0 255.255.255.0 ? This will allow you to have 192.168.0.0 on the dsl modem and 192.168.1 internally. Just a thought.

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    Cawaii

    I tried changing the settings to that IP and it kept telling me the 4th part had to be a number between 1 and like 254... so it didn't work~ =/

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    AruJammer

    Did you use 192.168.1.0 ?....this will not work if you use a subnet mask 255.255.255.0...try using something between 192.168.1.1-254.

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    0 Votes
    gdeangelis

    Make the routers inside address 192.168.1.1 on the inside network and leave it dhcp assignes from hughes net on the outside (connected to the modem)
    So inside 192.168.1.1 255.255.255.0 and the router will get 192.168.0.x from the modem on the outside.

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    0 Votes
    1000064442

    Just had a similar problem with a Billion router/modem giving the same error messages. Turned out that I had missed a filter on a telephone line used for ADSL.

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    0 Votes
    mfa

    That probably would affect only the modem. His router is downstream from the modem, connected via Ethernet.

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    0 Votes
    mjd420nova

    Yes, I've seen filters misplaced and some very strange results. Many require that the system be generated from the first ethernet port (wired). Then the whole thing can be run from WIFI but the admin control is from that #1 port only. Restting the password is the first step to security and control of the Access point to your ISP and your little home network.

  • +
    0 Votes
    OH Smeg

    If there has been a power spike these things get scrambled and the only way to fix that is to remove the power lead for about 30 seconds and then plug them back in and allow them to boot.

    If there is a Battery Backup involved with this unit you'll need to remove that as well as the power lead.

    Col

    +
    0 Votes
    Cawaii

    I've tried that before and it didn't make a difference~ I don't think that's the prob~ It all started once I reset the router and created a new wireless network.

    +
    0 Votes
    somesh.bsu

    Reset operation returns the DLink Router to factory settings. You will need to configure it once again and specify your PPPOE options (if that is what is being used to connect to Internet) and setup the DHCP address pool along with ISP provided DNS entries. Refer to DLink DIR 655 manual available at this link: http://static.highspeedbackbone.net/pdf/D-link-DIR-655-Manual.pdf

    That should help you set up things once again in under 10 minutes.

    +
    0 Votes
    Cawaii

    I have configured it but I may have done it wrong. What I'm curious about is, I'm set to Dynamic, but I don't know if I should be? I'm pretty certain that's wrong. I have satellite for my internet and I don't know which option to choose. I think somewhere along the lines of configuring something is messed up~ =/

    +
    0 Votes
    kmthom

    Try this:

    1. Reconnect through the ROUTER.
    2. Go to adapter settings and disable your network adapter, then enable it again. While you are at it, go to the properties of the network adapter -> Internet Protocol (IPv4) -> Properties of IPv4 -> check to make sure it is set to automatic on both settings.
    3. Give it about 20 seconds or so, then bring up a command prompt. (Start -> Run -> type "cmd") Then type "ipconfig /all"
    4. Let me know what it says.

    If THAT does not help, try the following:
    1. Plug back into your MODEM directly, giving you internet access.
    2. Do an "ipconfig /all"
    3. The IP address that is shown may have to be set as your Default Gateway on your router somewhere.
    4. Also, on the router config, check your DHCP settings - post what you find if you need help.

    About your worries with DYNAMIC and STATIC. For home use, DYNAMIC is typically what is used. However, it looks like DNS is the problem, not your router assigning an IP. The problem could be the network adapter (does wireless NOT work, but a WIRED connection work?), or the DNS on the router/modem is not talking with each other.

    +
    0 Votes
    Cawaii

    I've done the first stuff and the ipconfig is the same and everything is set to automatic. I have internet via modem but not on the router. All the computers are fine, the modem is fine and I have internet on a computer directly hooked up to it. But once I connect to the router and everything, I have no internet. It isn't the network adapter, this was all working fine a week ago it wasn't until i reset the router that I've had these problems. Some settings somewhere isn't right. I've set my IP address when connected to the modem to the gateway in the router, didn't work. DHCP seems fine on both. I'm hoping I can contact my ISP and have them help me change the settings accordingly. I don't think I should be using Dynamic, last time we hooked this up we had to contact someone to manually tell us what to put in.

    +
    0 Votes
    kmthom

    In that case I would check your DNS settings. Try www.opendns.com.

    They have some free DNS servers you can try, namely:

    208.67.222.222
    208.67.220.220

    Try plugging those into your adapter settings/router settings and see if that helps you.

    +
    0 Votes
    Cawaii

    tried those, didn't do a thing~ still con't connect~

    +
    0 Votes
    mfa

    Reset the DIR-655 to factory specs, then start fresh. D-Link has some on-line wizards here:

    http://support.dlink.com/emulators/dir655/121/Internet.html

    That will guide you through the process.

    +
    0 Votes
    Cawaii

    Resetting it was what messed it all up in the first place, I doubt that doing it all over again would fix it.

    +
    0 Votes
    88Fan

    Actually resetting again may be exactly what you need to do. I've personally dealt with many Linksys, DLink, Buffalo, TrendNet, and other routers where someone reset them, but the reset wasn't actually completed thus taking the network completely offline.

    +
    0 Votes
    Cawaii

    is it possible that in me resetting it I could have messed up the router completely? Think maybe just buying a new one will fix all this?

    +
    0 Votes
    88Fan

    It's always possible that could happen, but very rare.

    Having reset your router I would suggest power cycling your modem (or even resetting it since it will retrain automatically with the ISP) and see if possibly that is where the real problem lies. Actually had to do this today with a Comcast device to bring a customers network back to life.

    +
    0 Votes
    Cawaii

    I had tried that earlier today when I reset the router a second time~ didn't work~ =P I don't think it's the modem... talked with my ISP today and he said everything was fine and all my settings in my router were right~ one thing I notice tho is my default gateway is 0.0.0.0 ... i don't know if that's right? I've tried changing it to numerous things and always get an error message...

    +
    0 Votes
    88Fan

    Reading through all this to get all your replies I'd suggest trying a new or different cable between the router and the modem. If that fails go buy a new router if you haven't already done so.

    +
    2 Votes
    monophysite

    Reset the DIR to factory anyways. What have you got to lose?
    Then follow the manual instructions:
    http://static.highspeedbackbone.net/pdf/D-link-DIR-655-Manual.pdf
    First Steps from Manual:
    If you are connecting the router to a cable/DSL/satellite modem, please follow the steps below:
    1. Place the router in an open and central location. Do not plug the power adapter into the router.
    2. Turn the power off on your modem. If there is no on/off switch, then unplug the modems power adapter. Shut down your computer.
    3. Unplug the Ethernet cable (that connects your computer to your modem) from your computer and place it into the Internet port on the router.
    4. Plug an Ethernet cable into one of the four LAN ports on the router. Plug the other end into the Ethernet port on your computer.
    5. Turn on or plug in your modem. Wait for the modem to boot (about 30 seconds).
    6. Plug the power adapter to the router and connect to an outlet or power strip. Wait about 30 seconds for the router to boot.
    7. Turn on your computer.
    8. Verify the link lights on the router. The power light, Internet light, and the LAN ligh....etc.
    Reset the router, unplug, and follow these instructions.
    Then use the wizard link above, or read more of the manual if you want to DIY.

    +
    0 Votes
    Cawaii

    Tried this, did nothing different. I contacted my ISP and I had all my settings right to begin with it seems. So I've setup a new connection on my D-Link, it's configured and I've rebooted everything, and it's still the same. I try to go onto the internet and it tells me the DNS look up failed. I can only get internet via my computer to modem. The MAC stuff looks fine.... I'm at a loss now~ everything looks in order but I have no internet still! =/

    +
    0 Votes
    dayen

    Notice you did include status that show if you have an outside link (internet) also do you have cable or DSL it matter need more info I configure lots on routers also you need to restart the modem ever time you hook a diffrent device, router or computer it must refresh the MAC address 's Sorry Did see that you are on satellite you need to call the ISP and get your settings

    +
    0 Votes
    mackman2011

    Your router should have a button in 'Settings' to clone your MAC address. (Looks like your ISP will only connect to your original PC?) For your other devices disable any MAC filtering on the router to allow any device, check the addresses on the devices to make sure they match what's in the filter settings then enable your filters. Welcome to my world.

    +
    0 Votes
    gdeangelis

    Can you take the ip address from your pc which is directly connected to your isp, and apply it to your router, removing the dhcp as you have suggested? This will remove dhcp on the outside connection. Make sure you put in the dns settings. Then plug your pc into the router and make sure you get an address. You didn't say if you had a private or public address from your isp on your pc while directly connected to it. If you are getting a private ip (192.168....) address, you may need to tweak your settings. Once you get it all working, take some screen shots and save it on your pc so you'll have them in case you need them later. Just to be sure, have you moved any cables during the process, or are they all as they were before the trouble hit?
    You may need to cycle the isp modem as well.

    +
    0 Votes
    Cawaii

    every time I go in to change from DHCP, or even just change one thing, or even nothing at all, if i hit save settings it tells me my WAN and LAN IP address can't be the same. So it's impossible for me to change anything as I always get that error. I do have a private IP like you said. The cables are all fine it seems, when the problem occurred they hadn't even been touched. I've cycled the modem, didn't work. somethin' else I realize is before I reset the router, whenever typing in 192.168.0.1 in the address bar it would always bring up my hughsnet modem settings, not D-Link, even tho I was connected wireless using D-Link. Ever since the reset it always takes me to the D-Link settings now if I type that in~ =P

    +
    0 Votes
    gdeangelis

    Ok, Your modem is handing out dhcp in same subnet. I'm not familiar with your model router, but can you change the internal dhcp (for your home pc's)on the router to 192.168.1.0 255.255.255.0 ? This will allow you to have 192.168.0.0 on the dsl modem and 192.168.1 internally. Just a thought.

    +
    0 Votes
    Cawaii

    I tried changing the settings to that IP and it kept telling me the 4th part had to be a number between 1 and like 254... so it didn't work~ =/

    +
    0 Votes
    AruJammer

    Did you use 192.168.1.0 ?....this will not work if you use a subnet mask 255.255.255.0...try using something between 192.168.1.1-254.

    +
    0 Votes
    gdeangelis

    Make the routers inside address 192.168.1.1 on the inside network and leave it dhcp assignes from hughes net on the outside (connected to the modem)
    So inside 192.168.1.1 255.255.255.0 and the router will get 192.168.0.x from the modem on the outside.

    +
    0 Votes
    1000064442

    Just had a similar problem with a Billion router/modem giving the same error messages. Turned out that I had missed a filter on a telephone line used for ADSL.

    +
    0 Votes
    mfa

    That probably would affect only the modem. His router is downstream from the modem, connected via Ethernet.

    +
    0 Votes
    mjd420nova

    Yes, I've seen filters misplaced and some very strange results. Many require that the system be generated from the first ethernet port (wired). Then the whole thing can be run from WIFI but the admin control is from that #1 port only. Restting the password is the first step to security and control of the Access point to your ISP and your little home network.