Questions

Roaming Profile, Offline Error?

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Roaming Profile, Offline Error?

Tommy3kGT
Hi,
I have a Server running Windows 2003 Server which is my Domain.
Ive trying to setup Roaming Profiles for my users. Ive setup Home Directors and User Profile shares already. And for the users who are going to be mobile and work offline Folder Redirection for their My Documents. Now my issue is when they logon offline and logoff they get an error
"Windows cannon Update your roaming profile. Possible causes of this error include network problem or insuffcient security rights. If this problem persits contact your administrator."

Why is it doing that?
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    0 Votes
    smtech

    When you state they are working offline, what are you using to allow them to connect to the server?

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    0 Votes
    Tommy3kGT

    Offline, meaning they take their laptops home and work from home, not using VPN or any Remote Access. They use their login name and password, and logon to the domain. Is the correct way to do it for Laptop users? or should they have a local profile on the laptop?

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    0 Votes
    Aakash Shah

    I've accomplished setting up mobile users without using roaming profiles. This avoids all of the complications that roaming profiles raise when you are not connected to the network. Just set up a local profile with Offline Files enabled and you will be able to get around this problem entirely.

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    0 Votes
    ROB_HUGHES

    Hi
    I use roaming profiles, when users see that error here, it is usually down to lask of disk space. I have enforced disk quotas.
    Cheers.

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    0 Votes
    iansavell

    This is normal operation. At the start of a user session Windows tries to update the local profile from the server copy. If this fails it might keep quiet or might flag an error depending on the connection state. At the end of the user session Windows tries to update the server copy from the local copy. Being disconnected always causes an error message.

    I've found Windows gets its local/remote synchronisation wrong sometimes. Files saved to the local copy of the profile or offline share while disconnected are quietly deleted when starting a session in the office. For this reason I encourage travelling users to use a local folder for saving documents when disconnected, or use a VPN connection to maintain synchronisation at the end of a remote session.

    Roaming profiles are for users roaming between different workstations, not for moving a single user's workstation between different locations.

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    0 Votes
    walter.touceda

    Try installing this on every laptop:
    http://www.microsoft.com/downloads/details.aspx?familyid=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en#QuickInfoContainer

    The User Profile Hive Cleanup service helps to ensure user sessions are completely terminated when a user logs off. System processes and applications occasionally maintain connections to registry keys in the user profile after a user logs off. In those cases the user session is prevented from completely ending. This can result in problems when using Roaming User Profiles in a server environment or when using locked profiles as implemented through the Shared Computer Toolkit for Windows XP.

    On Windows 2000 you can benefit from this service if the application event log shows event id 1000 where the message text indicates that the profile is not unloading and that the error is "Access is denied". On Windows XP and Windows Server 2003 either event ids 1517 and 1524 indicate the same profile unload problem.

    To accomplish this the service monitors for logged off users that still have registry hives loaded. When that happens the service determines which application have handles opened to the hives and releases them. It logs the application name and what registry keys were left open. After this the system finishes unloading the profile.

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    0 Votes
    Tommy3kGT

    Is there a away to disalbe the message from popping up?

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    0 Votes
    Aakash Shah

    Does this problem only occur on the laptops, or does it also occur on the workstations? If it occurs on the workstations also, check the permissions on the share and the folder of the user profile.

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    0 Votes
    luke

    check that the specific user has at least modify permissions for the folder and read permissions for the share.

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    0 Votes
    Aakash Shah

    check that the "owner" of the folder is either Administrators or the user.

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    0 Votes
    Tommy3kGT

    Ive seem to corrected that previous error.
    Now I get a new message when the user logon offline gets this message "Windows cannon locate the server copy of your roaming profile and is atttempting to long you on with your local profile. Changes to the profile will not be copied to the server when you logoff....." Theres more to it but. Is there a way to disable this. Since the user knows they are loggin on to the laptop off the network?

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    0 Votes
    iansavell

    This is the message that you will usually get when logging on to a roaming profile without being connected to the server. It is just warning you that you will be using the local copy of the profile and any changes at the server won'tbe reflected in this session. When you log off the session Windows probably doesn't care that it can't copy the local profile back to the server because it thinks it is out of date anyway.

    I would just do one of three things: either live with it, convert the domain login to a local profile, or log on to a local user account on the local machine when not connected to the network.

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    0 Votes
    WhoCare$

    Ok let me echo the statements made yesterday by @@!<@$# and iansavell@...
    Roaming profiles are not necessary for what you are trying to do. You should disable this feature and change your users profile back to a local profile. Roaming profiles were meant for users who move from PC to PC and wishes to carry their profile/desktop settings with them as they roam so they would not have to reconfigure the new PC they are logging onto each time (so giving it the name roaming profile).
    When a user who has a roaming profile logs onto a PC, Windows tries to download their profile from the server which their profile is stored on. When they logoff Windows tries to upload their profile to that server so as to save any changes made locally to the profile while the user was logged on (hence your error messages.) Notebook users do not need to use roaming profiles, a local profile if preferred and has worked fine for me over the last 10+ years (disable the roaming and kiss your error messages bye, bye, no need to troubleshoot any further.)

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    0 Votes
    morgantm

    That the laptop user normally sits at his desk and uses his laptop and then periodically uses conference rooms and/or temporary offices that are already setup with computers and thus the needs for a roaming profile.... And lets pretend taht the laptop user only periodically travels and uses the laptop offline. How about trying to answer the guys question instead of telling him why his user should be setup some other way.

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    0 Votes
    Tommy3kGT

    Hi,
    The laptop user normally sits at her desk. But she uses her laptop at home also after hours. Reason being she has the roaming profile, is incase something should happen to her laptop, we are able to give her a replacement and have continue working instead of being down. I currently have her setup for folder redirecting. So her my documents are saved on the server. And have it also setup for offline sync.

    Reason being I want to disable the messages is because, normal people, dont understand these messages and freak out when they see them.

    Right now, the user logs on to her computer at home as if she was in the office. Same username and domain. Not local machine. The message pops up saying she is working offline and nothing will be saved to server... I rather not have the message popup.

    +
    0 Votes
    andrew

    My users use laptops from home and roam around different workstations in the office. When they work off-line there are two problems. This irritating error message which it would be nice to disable but also and more seriously the length of time it takes before xp gives up trying to find the server copy of the profile. Is this configurable anywhere?

    Ideally the machine would take a second or two to realise it was offline and then fall back on the cache

  • +
    0 Votes
    smtech

    When you state they are working offline, what are you using to allow them to connect to the server?

    +
    0 Votes
    Tommy3kGT

    Offline, meaning they take their laptops home and work from home, not using VPN or any Remote Access. They use their login name and password, and logon to the domain. Is the correct way to do it for Laptop users? or should they have a local profile on the laptop?

    +
    0 Votes
    Aakash Shah

    I've accomplished setting up mobile users without using roaming profiles. This avoids all of the complications that roaming profiles raise when you are not connected to the network. Just set up a local profile with Offline Files enabled and you will be able to get around this problem entirely.

    +
    0 Votes
    ROB_HUGHES

    Hi
    I use roaming profiles, when users see that error here, it is usually down to lask of disk space. I have enforced disk quotas.
    Cheers.

    +
    0 Votes
    iansavell

    This is normal operation. At the start of a user session Windows tries to update the local profile from the server copy. If this fails it might keep quiet or might flag an error depending on the connection state. At the end of the user session Windows tries to update the server copy from the local copy. Being disconnected always causes an error message.

    I've found Windows gets its local/remote synchronisation wrong sometimes. Files saved to the local copy of the profile or offline share while disconnected are quietly deleted when starting a session in the office. For this reason I encourage travelling users to use a local folder for saving documents when disconnected, or use a VPN connection to maintain synchronisation at the end of a remote session.

    Roaming profiles are for users roaming between different workstations, not for moving a single user's workstation between different locations.

    +
    0 Votes
    walter.touceda

    Try installing this on every laptop:
    http://www.microsoft.com/downloads/details.aspx?familyid=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en#QuickInfoContainer

    The User Profile Hive Cleanup service helps to ensure user sessions are completely terminated when a user logs off. System processes and applications occasionally maintain connections to registry keys in the user profile after a user logs off. In those cases the user session is prevented from completely ending. This can result in problems when using Roaming User Profiles in a server environment or when using locked profiles as implemented through the Shared Computer Toolkit for Windows XP.

    On Windows 2000 you can benefit from this service if the application event log shows event id 1000 where the message text indicates that the profile is not unloading and that the error is "Access is denied". On Windows XP and Windows Server 2003 either event ids 1517 and 1524 indicate the same profile unload problem.

    To accomplish this the service monitors for logged off users that still have registry hives loaded. When that happens the service determines which application have handles opened to the hives and releases them. It logs the application name and what registry keys were left open. After this the system finishes unloading the profile.

    +
    0 Votes
    Tommy3kGT

    Is there a away to disalbe the message from popping up?

    +
    0 Votes
    Aakash Shah

    Does this problem only occur on the laptops, or does it also occur on the workstations? If it occurs on the workstations also, check the permissions on the share and the folder of the user profile.

    +
    0 Votes
    luke

    check that the specific user has at least modify permissions for the folder and read permissions for the share.

    +
    0 Votes
    Aakash Shah

    check that the "owner" of the folder is either Administrators or the user.

    +
    0 Votes
    Tommy3kGT

    Ive seem to corrected that previous error.
    Now I get a new message when the user logon offline gets this message "Windows cannon locate the server copy of your roaming profile and is atttempting to long you on with your local profile. Changes to the profile will not be copied to the server when you logoff....." Theres more to it but. Is there a way to disable this. Since the user knows they are loggin on to the laptop off the network?

    +
    0 Votes
    iansavell

    This is the message that you will usually get when logging on to a roaming profile without being connected to the server. It is just warning you that you will be using the local copy of the profile and any changes at the server won'tbe reflected in this session. When you log off the session Windows probably doesn't care that it can't copy the local profile back to the server because it thinks it is out of date anyway.

    I would just do one of three things: either live with it, convert the domain login to a local profile, or log on to a local user account on the local machine when not connected to the network.

    +
    0 Votes
    WhoCare$

    Ok let me echo the statements made yesterday by @@!<@$# and iansavell@...
    Roaming profiles are not necessary for what you are trying to do. You should disable this feature and change your users profile back to a local profile. Roaming profiles were meant for users who move from PC to PC and wishes to carry their profile/desktop settings with them as they roam so they would not have to reconfigure the new PC they are logging onto each time (so giving it the name roaming profile).
    When a user who has a roaming profile logs onto a PC, Windows tries to download their profile from the server which their profile is stored on. When they logoff Windows tries to upload their profile to that server so as to save any changes made locally to the profile while the user was logged on (hence your error messages.) Notebook users do not need to use roaming profiles, a local profile if preferred and has worked fine for me over the last 10+ years (disable the roaming and kiss your error messages bye, bye, no need to troubleshoot any further.)

    +
    0 Votes
    morgantm

    That the laptop user normally sits at his desk and uses his laptop and then periodically uses conference rooms and/or temporary offices that are already setup with computers and thus the needs for a roaming profile.... And lets pretend taht the laptop user only periodically travels and uses the laptop offline. How about trying to answer the guys question instead of telling him why his user should be setup some other way.

    +
    0 Votes
    Tommy3kGT

    Hi,
    The laptop user normally sits at her desk. But she uses her laptop at home also after hours. Reason being she has the roaming profile, is incase something should happen to her laptop, we are able to give her a replacement and have continue working instead of being down. I currently have her setup for folder redirecting. So her my documents are saved on the server. And have it also setup for offline sync.

    Reason being I want to disable the messages is because, normal people, dont understand these messages and freak out when they see them.

    Right now, the user logs on to her computer at home as if she was in the office. Same username and domain. Not local machine. The message pops up saying she is working offline and nothing will be saved to server... I rather not have the message popup.

    +
    0 Votes
    andrew

    My users use laptops from home and roam around different workstations in the office. When they work off-line there are two problems. This irritating error message which it would be nice to disable but also and more seriously the length of time it takes before xp gives up trying to find the server copy of the profile. Is this configurable anywhere?

    Ideally the machine would take a second or two to realise it was offline and then fall back on the cache