Questions

Scanner of Canon MP830 does not work at all

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Locked

Scanner of Canon MP830 does not work at all

3338
My canon MP830 does not work at all, I think the problem was due to the scanner's problem. The scanner/light bulb always stays at the end of right side of the scanner. The "Click" sound comes out of the gears when turning on the printer each time.
When doing copy job, the scanner does not move at all but only makes nooise. Then the message appears at the LCD display: "Scanner not work properly" and " Error Cole 5010". Sometime other messages would come out, such as " Scanner is not operating correctly", "Release the scanner lock switch and turn the power off and back on", "Document in ADF. Redo operation after checking document in ADF and pressing [OK]" and etc.
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OH Smeg
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What is your question here?

Assuming that it is unlocked then if this is Under Guarantee contact Cannon or the place that you bought it from for repair/replacement.

If it's not Under Guarantee replace the unit.

Col

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3338
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the scanner is not working as I stated above. But I was told to clean the mirror inside of the scanner. I have done for HP scanner before. It is work. But I don't know how to open the scanner of the Canon MP830. Do you know how to open it
Thank you.

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Kenone
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Turn it off and back on?

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The error code 5010 shows when the scanner is stuck for some reason.
If your scanner is under warranty/guarantee then take it back or return it for repair. There is nothing you can do except do it yourself but if you do the warranty will be void.

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3338
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The warrenty has expired. I try to fix it myself because I did HP scanner before, but I don't know how to disassembly the unit of scanner in Canon. I have found it in a website where it tells how to disassembly the scanner but I don't locate it again. Do someone know how to disassembly?

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HAL 9000 Moderator
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I believe this is what you want then the Service and Parts Manual.

http://www.tradebit.com/filedetail.php/88756888-canon-pixma-mp830-service-repair-manual

Though I think you'll find that you need to pay for this one and simply cleaning the mirror will not work here as the carriage is stuck as per the Error Message. Something has caused it to jam. Be that it was dropped badly handled or something has broken.

From past experience I wouldn't expect to be able to repair something like this economically.

Col

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goodi
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error code 5010 means scanner unit does not find home position or warm up doesn't work properly.
My scaner lamp didn't work at all, so I bought the manual stated in the above tradebit link to open the device without destroying it (it's 12 Dollars ;-)), took off the scanner cover, readjusted the scanner unit, fixed the lamp contacts, tested and it worked. The whole thing was done in 1,5 hours including reassembly - so this is my recommendation. Good luck - goodi

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orerockon
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How did you get the scanner apart? I downloaded the manual and it says nothing about opening the scanner, only removing it. I unscrewed the 4 screws at the back of the scanner cover but all I can do is pry the cover up a little, I can't see any way to actually remove the cover so I can access the inside of the scanner glass. I need to clean the inside of the glass which has several smudges and paper fibers that interfere with scanning photos.

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fcmh
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I purchased the manuals online per the above link for $9.95. Spent the time to open the unit and referred to the manual for help. Nothing. Doesn't show me how to readjust the scanner unit or fix the lamp contacts. I am at a loss of what to do with the unit open now. Do you mind sharing it with me how you do the above? If I manually slide the scanner to the right, the light goes on, but the scanner does not return to the home position. I have only done this once as I don't want to misalign the scanner as one of the posts said could occur.

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3338
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Hi goodi,
How did you open the scanner of MP830 when you fix the lamps.
I have tried many time to see how to take off the cover of scanner.
Please tell me how to open it.
Thank you very much