Questions

Shared Printer Spooler Locks up

Tags:
+
0 Votes
Locked

Shared Printer Spooler Locks up

andres28
I am having a problem printing to a shared printer. The printer is an HP LaserJet 1018. The printer works fine locally but when certain users try to print from their workstations over the network the print spooler locks up and has to be reset. Once the spooler is restarted all the print jobs come through just fine. But once someone tries to print over the network the job just sits there in the queue and backs up any other jobs that get sent to it. Does anyone have any ideas?
  • +
    0 Votes
    bart777

    Have those network users remove the printer and the driver for that printer.

    Then reattach the printer on those network machines. You should be fine after that.

    +
    0 Votes
    andres28

    Already tried that. No help. Removed drivers from workstation and downloaded new ones from the website. Still no help. This problem happened before for one of the users. I deleted her profile and recreated it and it worked fine. But now its happening again and its affecting more people. Please help.

    +
    0 Votes
    bart777

    Either try the HP universal driver on the network pcs or use some other driver like the good old HPLJ5.

    +
    0 Votes
    joe

    We are running a 2003 Windows print server, and we have the exact same issue, but only with this printer. Out of the 53 (45 are HP) we have, it's the only one with the issue. And only NON-Domain Admin accounts experience the issue. Reset print spooler on the server, the user's jobs print, everytime. They print again, queue hangs, and no one can print, not even Admins, until the print spooler is restarted. I changed to an HP 4 driver as a test, and it worked. We tried HP's latest 2600n driver and an old 2600n driver that WAS working, but it's no help. I'm not ruling out a JetDirect issue either. Just when I think I have it nailed, something else calls in a question. The printer's JetDirect web interface is also an issue: no matter who sets a password, it will only require the password once. Connect from a different computer, and it allows any user to modify any settings without a password. That can't be normal.

    +
    0 Votes
    webcup

    same with your problem.....

    +
    0 Votes
    leon.matthasen

    I have a shared printer, locally the print works fine, but as soon as somebody prints to the printer via network. the queue freezes, and you need to restart the print spooler, and it prints fine until somebody prints via network again. Os XP, Printer HP Color Laserjet 1600. Reinstalled printer drivers. still the same problem. Can anyone help. Will reinstalling XPsp2 help?

    +
    0 Votes
    tim

    We fixed this by using an HP 6L driver. No problems printing. Give that driver a try.

    +
    0 Votes
    soodeh_fazli

    I had the same problem.
    i solved it with make my firewall off.

    note:firewall on printer owner's pc

    +
    0 Votes
    cambroneroronie

    I have read some articles and forums from another site maybe similar to this issue and my conclusion is:
    You may try powering on your printer 3minutes later than your computers.
    You may try disabling or Uncheck the Enable Bidirectional on the Ports Tab of Printer Properties, BUT ..
    ..may have the RISK to stops any computer from getting communication from the printer. Like pop-up messages such as jams, toner levels, etc. are lost. More importantly, such user interactions as manual feeds prompts for printing sheet-fed checks, envelopes, labels, or alternative stock paper are blocked once bidirectional communication is disabled.

    So, if you are willing to take those risk and need to solve your current issue. We'll its up to you to try.

    By the way, for your security, you may want to create a restore point before making any changes on your computer.

    You may have knew how it is done. If not, here are the steps.
    Press the Windows key once and type restore point. That would search for what you have typed.
    Then you should see a highlighted link named with Create a restore point.
    So click in it, so you would be redirected to the system properties, look for a Create Tab and press on it.
    Type what you want to name on it so you could know it was the restore point that you'd created.
    Now press the Create tab to proceed.

    This could helped you restore back your previous settings on your computer, when things getting worst by your exploration and huge try outs on fixing problems.

    In restoring back your settings, just press the Windows Key again, but this time you have to type a word SYSTEM RESTORE.
    Follow and agree the wizard until you reach the restore point which you have to choose for restoration and get back your previous settings.

    Hope this could help you buddy.

  • +
    0 Votes
    bart777

    Have those network users remove the printer and the driver for that printer.

    Then reattach the printer on those network machines. You should be fine after that.

    +
    0 Votes
    andres28

    Already tried that. No help. Removed drivers from workstation and downloaded new ones from the website. Still no help. This problem happened before for one of the users. I deleted her profile and recreated it and it worked fine. But now its happening again and its affecting more people. Please help.

    +
    0 Votes
    bart777

    Either try the HP universal driver on the network pcs or use some other driver like the good old HPLJ5.

    +
    0 Votes
    joe

    We are running a 2003 Windows print server, and we have the exact same issue, but only with this printer. Out of the 53 (45 are HP) we have, it's the only one with the issue. And only NON-Domain Admin accounts experience the issue. Reset print spooler on the server, the user's jobs print, everytime. They print again, queue hangs, and no one can print, not even Admins, until the print spooler is restarted. I changed to an HP 4 driver as a test, and it worked. We tried HP's latest 2600n driver and an old 2600n driver that WAS working, but it's no help. I'm not ruling out a JetDirect issue either. Just when I think I have it nailed, something else calls in a question. The printer's JetDirect web interface is also an issue: no matter who sets a password, it will only require the password once. Connect from a different computer, and it allows any user to modify any settings without a password. That can't be normal.

    +
    0 Votes
    webcup

    same with your problem.....

    +
    0 Votes
    leon.matthasen

    I have a shared printer, locally the print works fine, but as soon as somebody prints to the printer via network. the queue freezes, and you need to restart the print spooler, and it prints fine until somebody prints via network again. Os XP, Printer HP Color Laserjet 1600. Reinstalled printer drivers. still the same problem. Can anyone help. Will reinstalling XPsp2 help?

    +
    0 Votes
    tim

    We fixed this by using an HP 6L driver. No problems printing. Give that driver a try.

    +
    0 Votes
    soodeh_fazli

    I had the same problem.
    i solved it with make my firewall off.

    note:firewall on printer owner's pc

    +
    0 Votes
    cambroneroronie

    I have read some articles and forums from another site maybe similar to this issue and my conclusion is:
    You may try powering on your printer 3minutes later than your computers.
    You may try disabling or Uncheck the Enable Bidirectional on the Ports Tab of Printer Properties, BUT ..
    ..may have the RISK to stops any computer from getting communication from the printer. Like pop-up messages such as jams, toner levels, etc. are lost. More importantly, such user interactions as manual feeds prompts for printing sheet-fed checks, envelopes, labels, or alternative stock paper are blocked once bidirectional communication is disabled.

    So, if you are willing to take those risk and need to solve your current issue. We'll its up to you to try.

    By the way, for your security, you may want to create a restore point before making any changes on your computer.

    You may have knew how it is done. If not, here are the steps.
    Press the Windows key once and type restore point. That would search for what you have typed.
    Then you should see a highlighted link named with Create a restore point.
    So click in it, so you would be redirected to the system properties, look for a Create Tab and press on it.
    Type what you want to name on it so you could know it was the restore point that you'd created.
    Now press the Create tab to proceed.

    This could helped you restore back your previous settings on your computer, when things getting worst by your exploration and huge try outs on fixing problems.

    In restoring back your settings, just press the Windows Key again, but this time you have to type a word SYSTEM RESTORE.
    Follow and agree the wizard until you reach the restore point which you have to choose for restoration and get back your previous settings.

    Hope this could help you buddy.