Questions

Should I take the help desk job?

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Should I take the help desk job?

Linn47
I became A+ and Network+ certified 8 years ago, with the main objective of working at a help desk.

Around that time everything was off-shored, and I ended up at a Cicuit City with several formerly well-paid geeks.

Since then, I've applied for every help desk job that was out there, with no luck.

Now I'm 62, and only apply for these jobs as a formality.

So, or course, I just got a call back for an interview. I'm not sure now whether I want the job or not.

Do I??
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    .Martin.

    it is your life...

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    Linn47

    I was hoping to find someone who worked a help desk, in order to dispel some of the negative reports you hear.

    I suppose it depends on how bad your present job is; it's all relative. ;-)

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    OldER Mycroft

    I'd hate to have asked you something 30 years ago...

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    hydrodane

    Aloha,

    call the help desk a few times a week..at different times, with different problems....and hopefully with diff people.

    see how the help desk is trained to respond.

    this way you get a glimpse inside...and a heads up on what may be expected from you.

    as far as the compensation..I would suspect, you are more inclined to the benefits of the job, no disrespect meant btw, than salary compensation...a financial planner is really whom you should consult in that area.

    You may perform some due diligence also to find out what the current wages statistics are for this kind of work in your area/region...so you are getting your fair share..and likewise, you aren't pricing yourself off the charts.

    good luck...

    Aloha
    hydrodane

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    Linn47

    Thanks!

    The tech job has a much shorter commute than my present job. That's worth $1- 2.00 an hour.

    It's not the money --so much. It's the stress factor that concerns me. I do know that I have been turned down for jobs with companies, and then called their help desk, only to find they know much less than I do.

    But you also hear so many horror stories about this kind of work.

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    Slayer_

    Don't take things seriously. If you do, you will lose all faith in humanity.


    ****, the hardest part of the job is trying to make the client not feel stupid after they ask a stupid question or have a stupid problem.

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    Linn47

    I once couldn't figure out why my desktop wouldn't boot, when the power had been out for several hours.

    I find that people - especially intelligent people - tend to start out on the defensive when they're in over their heads and they know it. Especially if they're a man, and the tech is a woman. Add this to the panic they feel when their PC dies, and it can get volatile.

    So it must be important to bring things down to earth asap.

    I was once told that I should never say: "Are you sure the computer is plugged in?"

    But rather say: "Unplug it and plug it in again. Sometimes that helps..."

    I've dealt with the public all my life. And you're right. Sense of humor is the most important thing.

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    Linn47

    Actually, it's my age that gives me the indecision. Inertia.

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    Slayer_

    Hello? Hi, yeah I can't login to my computer.

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    Linn47

    LOL. Do you mean home users?

    First you - tactfully - have to find out what THEY mean by "Login".

    Will the pc even boot? Are they at the log-on screen and nothing happens? Do they (as usual) just mean they can't get their email?

    If a password issue, you can boot them into safe mode to the admin account - (If XP)

    (Unless their long gone ex boyfriend set up the computer 3 years ago, and set the admin PW as his favorite private body part.)

    If it's Vista, you can reformat and install XP. ;-)

    Of course, you have to first find out the OS. I find that singing the opening fanfare works best to acertain this, sinc emost home users don't know what "Operating System" means.

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    Slayer_

    What does it say on the screen?


    "It doesn't say anything"


    Do you know if the screen is on?


    "I don't know, I hit the button on the screen but nothing happens"


    .....

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    Linn47

    That's a good, probing first question.

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    CG IT

    then do consulting gigs

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    Linn47

    That would be nice

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    oldbaritone

    Or don't. It's up to you.


    Someone once told me the first sign of old age. I can't remember what they said.

    :-)
    (from another over-50 person)

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    Linn47

    (Oh, I thought this was the AARP site!)

    :-)

    I guess my initial question simply should have been:

    "How do you like your Help Desk job?"

  • +
    0 Votes
    .Martin.

    it is your life...

    +
    0 Votes
    Linn47

    I was hoping to find someone who worked a help desk, in order to dispel some of the negative reports you hear.

    I suppose it depends on how bad your present job is; it's all relative. ;-)

    +
    0 Votes
    OldER Mycroft

    I'd hate to have asked you something 30 years ago...

    +
    0 Votes
    hydrodane

    Aloha,

    call the help desk a few times a week..at different times, with different problems....and hopefully with diff people.

    see how the help desk is trained to respond.

    this way you get a glimpse inside...and a heads up on what may be expected from you.

    as far as the compensation..I would suspect, you are more inclined to the benefits of the job, no disrespect meant btw, than salary compensation...a financial planner is really whom you should consult in that area.

    You may perform some due diligence also to find out what the current wages statistics are for this kind of work in your area/region...so you are getting your fair share..and likewise, you aren't pricing yourself off the charts.

    good luck...

    Aloha
    hydrodane

    +
    0 Votes
    Linn47

    Thanks!

    The tech job has a much shorter commute than my present job. That's worth $1- 2.00 an hour.

    It's not the money --so much. It's the stress factor that concerns me. I do know that I have been turned down for jobs with companies, and then called their help desk, only to find they know much less than I do.

    But you also hear so many horror stories about this kind of work.

    +
    0 Votes
    Slayer_

    Don't take things seriously. If you do, you will lose all faith in humanity.


    ****, the hardest part of the job is trying to make the client not feel stupid after they ask a stupid question or have a stupid problem.

    +
    0 Votes
    Linn47

    I once couldn't figure out why my desktop wouldn't boot, when the power had been out for several hours.

    I find that people - especially intelligent people - tend to start out on the defensive when they're in over their heads and they know it. Especially if they're a man, and the tech is a woman. Add this to the panic they feel when their PC dies, and it can get volatile.

    So it must be important to bring things down to earth asap.

    I was once told that I should never say: "Are you sure the computer is plugged in?"

    But rather say: "Unplug it and plug it in again. Sometimes that helps..."

    I've dealt with the public all my life. And you're right. Sense of humor is the most important thing.

    +
    0 Votes
    Linn47

    Actually, it's my age that gives me the indecision. Inertia.

    +
    0 Votes
    Slayer_

    Hello? Hi, yeah I can't login to my computer.

    +
    0 Votes
    Linn47

    LOL. Do you mean home users?

    First you - tactfully - have to find out what THEY mean by "Login".

    Will the pc even boot? Are they at the log-on screen and nothing happens? Do they (as usual) just mean they can't get their email?

    If a password issue, you can boot them into safe mode to the admin account - (If XP)

    (Unless their long gone ex boyfriend set up the computer 3 years ago, and set the admin PW as his favorite private body part.)

    If it's Vista, you can reformat and install XP. ;-)

    Of course, you have to first find out the OS. I find that singing the opening fanfare works best to acertain this, sinc emost home users don't know what "Operating System" means.

    +
    0 Votes
    Slayer_

    What does it say on the screen?


    "It doesn't say anything"


    Do you know if the screen is on?


    "I don't know, I hit the button on the screen but nothing happens"


    .....

    +
    0 Votes
    Linn47

    That's a good, probing first question.

    +
    0 Votes
    CG IT

    then do consulting gigs

    +
    0 Votes
    Linn47

    That would be nice

    +
    0 Votes
    oldbaritone

    Or don't. It's up to you.


    Someone once told me the first sign of old age. I can't remember what they said.

    :-)
    (from another over-50 person)

    +
    0 Votes
    Linn47

    (Oh, I thought this was the AARP site!)

    :-)

    I guess my initial question simply should have been:

    "How do you like your Help Desk job?"