Questions

Sick of moving computer equipment around.

+
0 Votes

Sick of moving computer equipment around.

aaronv80
Hi,

I'm a JR Network Admin and work for an organization with multiple sites. The problem is department supervisors have a need for users to rotate between workstations and sites. I have a need for them all to stay put since me and the administrator are in charge of 300+ workstations and it seems that as soon as we are done setting one up there is a "need" to relocate equipment elsewhere in the building or to a different site. We do not have technicians to assit with equipment relocation. User desktops are virtualized so their stuff follows them around in the network but peripherals such as scanners must remain with a particular thin client due to licensing and localy installed software. Thus, when they move a user to a different site for whatever reason is important to them, it is expected that the user have the same equipment available on the workstation they are temporarily assigned to. How do you all deal with this!? Or is that just part of the job and I need to live with it?

Member Answers

    • +
      2 Votes
      cmiller5400

      BUT with reason. If they are moving around because they don't like X in cube "123" or because cube "345" has a window view, that isn't a good use of your time. Put a number on it, say it takes me X hours to move someone. Then put a price on it and have their cost center hit for it. Bet if they start having to pay for each move, they will squash the ones that don't need to happen.

      +
      0 Votes
      aaronv80

      Yeah..I was just thinking of doing something like that to point out the extra money that goes into moving equipment around. Supervisors always come up with good reasons why they have to move their staff though. They won't ever just say becuase they want it so. Recently they asked me to swap two workstations because a user from a different site was going to be relocated and needed access to a particular scanner. When asked why the user could not utilize the workstation right next to him instead, which does have the scanner they need attached, the response was that the user currently stationed there needs the extra space avaialble on the counter due to faxing since apparently they have stacks and stacks of documents to send out. Sigh...if you ask me, I think they are so used to having us always end up moving things to meet their ever changing needs that they dont give it a second thought even if there is a better solution. And since they are in a supervisory role, they dont want to be told no so they come up with the best exucse possible that will sound reasonable to higher ups...but if management could see the larger picture, I'm sure they could see a pattern of lack of planning. And that I end up paying for since it is my job to do all equipment installations on top of the administrative duties.

      +
      0 Votes
      GSG

      We did that, and required them to go through the cost approval process as if they were purchasing new furniture. It's amazing how moves that are "critical" to the department functioning suddenly are not necessary when they find out that the wiring, phones, etc... come out of their budget.

      +
      0 Votes
      aaronv80

      Sounds like a good plan. I'll do my homework on what each move costs and will report it back to the IT Manager and see if that is something that can go through the cost approval process.

      +
      0 Votes
      robo_dev

      I worked for a defense contractor with a strong union presence.

      Us IT grunts were NOT ALLOWED to move IT equipment, as there were union guys who did that. IF we did, they would file a grievance and it was a big deal.

      Believe it or not, this caused two things to happen:
      1) LOTS of people started buying laptops, because then IT was allowed to move them.

      2) Some clever managers started bolting carrying handles onto monitors, as anything with a handle on it was considered to be 'portable' and thus was allowed to be moved by the worker bees.

      +
      0 Votes
      Charles Bundy

      as it does to Fight.

      How many IMACs do you receive in a month? How long does it take to service them? What falls by the wayside due to IMAC load? These questions need answers, such that a cost can be applied and resource utilization assessed. Otherwise your group will just be labeled whiny and disgruntled.

      +
      0 Votes
      mjd420nova

      My largest client, over 20,000 machines scattered over a dozen sites or over 100 buildings. The original system was mainframe terminals but the desktops took over by 1990. Today, with a need to supply all those users with machines that are as close to each other as possible. They then load an OS that requires that thumb drive to boot. The thumb drive holds the boot key and all the pertinent info for that user. This means that user can go to any machine that works to access their software and database. Makes service simple too when you have a fixed set of parts to support all those units.

      +
      0 Votes
      a.portman

      Welcome to real IT. We haul stuff. That being said, if everyone is on a virtual desktop, move to thin clients. At least they are easier to move.

    • +
      2 Votes
      cmiller5400

      BUT with reason. If they are moving around because they don't like X in cube "123" or because cube "345" has a window view, that isn't a good use of your time. Put a number on it, say it takes me X hours to move someone. Then put a price on it and have their cost center hit for it. Bet if they start having to pay for each move, they will squash the ones that don't need to happen.

      +
      0 Votes
      aaronv80

      Yeah..I was just thinking of doing something like that to point out the extra money that goes into moving equipment around. Supervisors always come up with good reasons why they have to move their staff though. They won't ever just say becuase they want it so. Recently they asked me to swap two workstations because a user from a different site was going to be relocated and needed access to a particular scanner. When asked why the user could not utilize the workstation right next to him instead, which does have the scanner they need attached, the response was that the user currently stationed there needs the extra space avaialble on the counter due to faxing since apparently they have stacks and stacks of documents to send out. Sigh...if you ask me, I think they are so used to having us always end up moving things to meet their ever changing needs that they dont give it a second thought even if there is a better solution. And since they are in a supervisory role, they dont want to be told no so they come up with the best exucse possible that will sound reasonable to higher ups...but if management could see the larger picture, I'm sure they could see a pattern of lack of planning. And that I end up paying for since it is my job to do all equipment installations on top of the administrative duties.

      +
      0 Votes
      GSG

      We did that, and required them to go through the cost approval process as if they were purchasing new furniture. It's amazing how moves that are "critical" to the department functioning suddenly are not necessary when they find out that the wiring, phones, etc... come out of their budget.

      +
      0 Votes
      aaronv80

      Sounds like a good plan. I'll do my homework on what each move costs and will report it back to the IT Manager and see if that is something that can go through the cost approval process.

      +
      0 Votes
      robo_dev

      I worked for a defense contractor with a strong union presence.

      Us IT grunts were NOT ALLOWED to move IT equipment, as there were union guys who did that. IF we did, they would file a grievance and it was a big deal.

      Believe it or not, this caused two things to happen:
      1) LOTS of people started buying laptops, because then IT was allowed to move them.

      2) Some clever managers started bolting carrying handles onto monitors, as anything with a handle on it was considered to be 'portable' and thus was allowed to be moved by the worker bees.

      +
      0 Votes
      Charles Bundy

      as it does to Fight.

      How many IMACs do you receive in a month? How long does it take to service them? What falls by the wayside due to IMAC load? These questions need answers, such that a cost can be applied and resource utilization assessed. Otherwise your group will just be labeled whiny and disgruntled.

      +
      0 Votes
      mjd420nova

      My largest client, over 20,000 machines scattered over a dozen sites or over 100 buildings. The original system was mainframe terminals but the desktops took over by 1990. Today, with a need to supply all those users with machines that are as close to each other as possible. They then load an OS that requires that thumb drive to boot. The thumb drive holds the boot key and all the pertinent info for that user. This means that user can go to any machine that works to access their software and database. Makes service simple too when you have a fixed set of parts to support all those units.

      +
      0 Votes
      a.portman

      Welcome to real IT. We haul stuff. That being said, if everyone is on a virtual desktop, move to thin clients. At least they are easier to move.