+ 0 Votes Reponse To Answer robo_dev January 4, 2013 at 12:42am PST I could be wrong but, you have Cisco Call Manager as your PBX. They have something called the "Cisco Unified Communications Manager Real-Time Monitoring Tool" which can be configured to send all sorts of alerts, give you reports, etc, etc. Call Manager has lots of built-in call reporting capabilities also with it's CAR (CDR Analysis and Reporting) tool that's built into CCM. There are also third-party apps such as VeraMark or WinCall that can grab just about any call data from the CCM and give you reports and/or alerts. (Personally I have worked with VeraMark where email alerts are setup for expensive calls or 911 calls). But first look at the built-in Cisco capabilities, as they are free.