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Software for monitoring phone calls

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robo_dev

I could be wrong but, you have Cisco Call Manager as your PBX.

They have something called the "Cisco Unified Communications Manager Real-Time Monitoring Tool" which can be configured to send all sorts of alerts, give you reports, etc, etc.

Call Manager has lots of built-in call reporting capabilities also with it's CAR (CDR Analysis and Reporting) tool that's built into CCM.

There are also third-party apps such as VeraMark or WinCall that can grab just about any call data from the CCM and give you reports and/or alerts. (Personally I have worked with VeraMark where email alerts are setup for expensive calls or 911 calls).

But first look at the built-in Cisco capabilities, as they are free.