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T-1 or another communication line need to be set up?

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It DOES seem outdated, but the main difference is that your residential cable is a 'demand-based' system. If the 20Mbps is available, you get it. If a ton of other people are using the system, you get whatever is left over. With something like a T1, you get guaranteed 1.5Mbps ALL OF THE TIME. Check the price difference between 'demand-based' and 'guaranteed bandwidth' solutions and you'll be shocked. Besides, for most businesses, 1.5Mbps symmetrical is enough.