Questions

TechRepublic newsletter links won't work

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TechRepublic newsletter links won't work

drzaius
Clicking on any link in the TechRepublic newsletter brings up an error page:

*****************************************
While trying to retrieve the URL: http://ct.techrepublic.com.com/clicks?

The following error was encountered:

Read Error
The system returned:

(104) Connection reset by peer
An error condition occurred while reading data from the network. Please retry your request.
*********************************************

This happen whether clicking a link in the newsletter from Outlook or from the website version of the newsletter. Any other links on the TechRepublic site work fine. Any ideas?
  • +
    0 Votes

    We haven't had any other reports of this, but the URL you posted above has been truncated. Any newsletter link would have an = sign and a long alphanumeric code after the question mark, indictaing a specific asset. We encode all our newsletter links to run through a tracking server, so we know what's working. It's possible the redirect server was down very briefly.

    When did the problem occur, and has it been resolved for you?

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    karl

    The links to articles have not worked for me for a few days, 2-3. I get a 'Page cannot be displayed' error.
    http://ct.techrepublic.com.com/clicks?c=36633623-10566091&brand=techrepublic&ds=5

    The links appear to be complete.
    If I have wanted to read something I have to manually search for the article.

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    What browser and e-mail client are you using?

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    huoml

    I am using GMAIL (through IE7) and also Outlook Express. I use IE7. It happens from both GMAIL (in IE7) and from Outlook Express message.

    The link does not work for me in IE7, but works in Firefox2.

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    drzaius

    I am using Outlook. The links don't work from Outlook or IE7, but they do work in Firefox.

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    viruser Staff

    The links work for me. Judging from your response, you have firefox as a default. Try copying and pasting the URL to IE7

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    karl

    There have been no 'large' changes to my setup in the past few weeks, other than MS patches.

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    drzaius

    The URL in my post was copied from the error message. The actual URL is:

    http://ct.techrepublic.com.com/clicks?t=36634089-50ad265ee0bf8c5099a1b2ebbad7cd95-bf&s=5&fs=0

    Of course it varies with the link that is clicked. This has been happening for a few days now. The links work from other computers on the network, just not on mine.

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    0 Votes
    wendy.beall

    http://ct.techrepublic.com.com/clicks?t=37120098-92b064363938c1797783adb179d0b207-bf&s=5&fs=0

    That's what the link looks like to me, but attempts to access newsletter links have been getting "Page cannot be displayed" for about two weeks now. I'm using IE6, and working in an environment that allows automatic updates from Uncle Bill. A fellow cube denizen using IE7 can click through fine, though.

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    Underground_In_TN

    I had this same problem in IE6 and 7 last year. The solution was to go into Internet Options > Privacy > Sites and add "com.com" to the "Always Allow". That worked until about two weeks ago. Now, that setting is still in place, but links from TechRepublic newsletters have stopped working again. I get the (not) very informative "Internet Explorer cannot display the webpage". The same links work in Firefox, but due to various reasons cannot make Firefox my default browser on my office PC.

    I'm tired of fighting this problem and am ready to give up and unsubscribe from TechRepublic newsletters.

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    drzaius

    I just added com.com to the allowed list in privace & the newsletter links now work

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    wendy.beall

    As another person noticed, this can be solved by adding the site com.com (set to Always allow) to IE6's Privacy settings. What changed that required doing this, I do not know, but it's nice to be able to click through to the links again.

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    karl

    Again, I can't say why it worked, or what changed, but adding *.com.com to the Privacy Settings seems to have worked for me.

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    joshleahy

    I am trying to the access the link from my Hotmail Live account within IE version 6.0. This used to work fine for me but it has been producing the dreaded "The Page cannot be displayed" message for a few days now.

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    karl

    Solved problem: added com.com always allow
    As another person noticed, this can be solved by adding the site com.com (set to Always allow) to IE6's Privacy settings. What changed that required doing this, I do not know, but it's nice to be able to click through to the links again.

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    joshleahy

    I added the recommended entry to the trusted sites list in IE but I still cannot reach the page when I click on the link. Any other suggestions?

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    David Lengel

    Sorry I probably did not copy the whole string. Here is one from today's newsletter.
    http://ct.techrepublic.com.com/clicks?t=38340701-9961e794a6422518a2fba9b24ace695f-bf&s=5&fs=0
    System says that it can't find it. Today all the links tell me the same thing.

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    0 Votes
    LocoLobo

    When I clicked the links from the email in Outlook I received "Cannot find Server Error". I reported the problem, but by the time the response came the links were working again.

    The thing I noticed was the "ct.techrepublic.com". That web address was "goofy". When the "Cannot Find Server" error appeared, the address always started out with "ct.techrepublic.com". Just open your browser and type in "techrepublic.com" and Voila there I was.

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    huoml

    that the EXACT link that IE7 gave me 'server eorror', worked fine in Firefox.

    Sometimes IE7 will give me 'server error' even for techrepublic.com, the main page, while firefox works fine.

    and this started in last few days. . . may be 10 days or so.

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    drzaius

    Same here. The exact same link pasted into IE7 won't work, but will in Firefox

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    karl

    I noticed that all the URLs for the arcticl links start out with ct.techrepublic.com.com
    duplicate .com at the end. Is that correct syntax?
    If that is correct, what browser setting would allow some people to read those links correctly and some browsers to not work?

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    McKinney42

    The link in your newsletter will not work, it has been like this for a few days. I have two internet address, and it won't work on either, AOL or MSN. Please let me know how to correct this problem.

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    OH Smeg

    That is nearly a year old so you are unlikely to get much of a response here.

    But what has happened is that TR has recently undergone a Site Upgrade and several things have been broken along the way. They should be sorted out within a couple of days as the Bugs get worked out. :)

    Col

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    jdclyde

    get stuck in an infinite loop with questions in questions chasing each others tails!

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    rkendsley

    It's been happening again to me for a few days now. *.com.com in IE 6.0 did not work. Guess I should upgrade to IE 7 eh? Anyway works in Google Chrome, like others had mentioned it works in FireFox. Will try IE7 at home tonight and report back.

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    0 Votes
    aphay

    It started to happen about a month ago. At first some links would work sometimes, but eventually they all stopped working. The links just take me to the http://ct.techrepublic.com.com... pages but never continue through to the right page like they do in Firefox. I just get the "Page cannot be displayed". I've tried putting the com.com into the privacy settings, but no luck. Right now I'm having to copy the links over to Firefox just to read the newsletter stories.

    Has anyone found a solution besides the com.com privacy fix?

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    0 Votes
    bbundy

    I tried the com.com solution, but it doesn't help. I've given up trying the links, because its just frustrating. I have Outlook 2003, IE 6 and Win XP. My computer is running smoothly, so I'm not looking to install FireFox to get around the problem. What's the easiest way to find newletter articles without clicking through the links?

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    kbashir

    I was having this problem but then it resolved without changing any setting. But since yesterday they have again stop working. It is very strange that with so many people having problem no one from techrepublic tried to resolve this issue.

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    messier-david

    I am having the same problem as everybody else. I will have no choice but to clear my inbox of all TechRepublic newsletters, since nobody has the time to copy and paste links from an IE window where you can't see the article, into Firefox, just to get around this issue which seems to have been reported to TR for nearly 2 months now, without resolution.

    Is anybody researching a fix?

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    0 Votes
    Underground_In_TN

    It started working for me a couple of weeks ago, but not from anything I did, or nothing I did intentionally to fix this problem. Unlike Kamran.Bashir's experience, it still works today. So far. Fingers crossed.

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    0 Votes
    drzaius

    Have you tried adding com.com to IE's privacy settings? (set to Always Allow) as noted in a couple of earlier posts. Worked for me.

    I know it doesn't really fix the root of the problem, but I have'nt had any problem with the links since

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    0 Votes
    messier-david

    Yes, I tried that. To no avail. If I copy the same link into Firefox, the link works just fine. But I'm not going to click on links on my email, copy and paste them into Firefox, and read the TR articles that way. I have better things to do with my time than try and figure out how/why TR can't get simple things like links working.

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    kbashir

    I tried changing the Privacy setting but to no avail. I am not sure why it works for some and not for others. Anyone has other suggestions that we can try apart from installing FireFox (not for any attachment to IE but rather enviornment limitations).

  • +
    0 Votes

    We haven't had any other reports of this, but the URL you posted above has been truncated. Any newsletter link would have an = sign and a long alphanumeric code after the question mark, indictaing a specific asset. We encode all our newsletter links to run through a tracking server, so we know what's working. It's possible the redirect server was down very briefly.

    When did the problem occur, and has it been resolved for you?

    +
    0 Votes
    karl

    The links to articles have not worked for me for a few days, 2-3. I get a 'Page cannot be displayed' error.
    http://ct.techrepublic.com.com/clicks?c=36633623-10566091&brand=techrepublic&ds=5

    The links appear to be complete.
    If I have wanted to read something I have to manually search for the article.

    +
    0 Votes

    What browser and e-mail client are you using?

    +
    0 Votes
    huoml

    I am using GMAIL (through IE7) and also Outlook Express. I use IE7. It happens from both GMAIL (in IE7) and from Outlook Express message.

    The link does not work for me in IE7, but works in Firefox2.

    +
    0 Votes
    drzaius

    I am using Outlook. The links don't work from Outlook or IE7, but they do work in Firefox.

    +
    0 Votes
    viruser Staff

    The links work for me. Judging from your response, you have firefox as a default. Try copying and pasting the URL to IE7

    +
    0 Votes
    karl

    There have been no 'large' changes to my setup in the past few weeks, other than MS patches.

    +
    0 Votes
    drzaius

    The URL in my post was copied from the error message. The actual URL is:

    http://ct.techrepublic.com.com/clicks?t=36634089-50ad265ee0bf8c5099a1b2ebbad7cd95-bf&s=5&fs=0

    Of course it varies with the link that is clicked. This has been happening for a few days now. The links work from other computers on the network, just not on mine.

    +
    0 Votes
    wendy.beall

    http://ct.techrepublic.com.com/clicks?t=37120098-92b064363938c1797783adb179d0b207-bf&s=5&fs=0

    That's what the link looks like to me, but attempts to access newsletter links have been getting "Page cannot be displayed" for about two weeks now. I'm using IE6, and working in an environment that allows automatic updates from Uncle Bill. A fellow cube denizen using IE7 can click through fine, though.

    +
    0 Votes
    Underground_In_TN

    I had this same problem in IE6 and 7 last year. The solution was to go into Internet Options > Privacy > Sites and add "com.com" to the "Always Allow". That worked until about two weeks ago. Now, that setting is still in place, but links from TechRepublic newsletters have stopped working again. I get the (not) very informative "Internet Explorer cannot display the webpage". The same links work in Firefox, but due to various reasons cannot make Firefox my default browser on my office PC.

    I'm tired of fighting this problem and am ready to give up and unsubscribe from TechRepublic newsletters.

    +
    0 Votes
    drzaius

    I just added com.com to the allowed list in privace & the newsletter links now work

    +
    0 Votes
    wendy.beall

    As another person noticed, this can be solved by adding the site com.com (set to Always allow) to IE6's Privacy settings. What changed that required doing this, I do not know, but it's nice to be able to click through to the links again.

    +
    0 Votes
    karl

    Again, I can't say why it worked, or what changed, but adding *.com.com to the Privacy Settings seems to have worked for me.

    +
    0 Votes
    joshleahy

    I am trying to the access the link from my Hotmail Live account within IE version 6.0. This used to work fine for me but it has been producing the dreaded "The Page cannot be displayed" message for a few days now.

    +
    0 Votes
    karl

    Solved problem: added com.com always allow
    As another person noticed, this can be solved by adding the site com.com (set to Always allow) to IE6's Privacy settings. What changed that required doing this, I do not know, but it's nice to be able to click through to the links again.

    +
    0 Votes
    joshleahy

    I added the recommended entry to the trusted sites list in IE but I still cannot reach the page when I click on the link. Any other suggestions?

    +
    0 Votes
    David Lengel

    Sorry I probably did not copy the whole string. Here is one from today's newsletter.
    http://ct.techrepublic.com.com/clicks?t=38340701-9961e794a6422518a2fba9b24ace695f-bf&s=5&fs=0
    System says that it can't find it. Today all the links tell me the same thing.

    +
    0 Votes
    LocoLobo

    When I clicked the links from the email in Outlook I received "Cannot find Server Error". I reported the problem, but by the time the response came the links were working again.

    The thing I noticed was the "ct.techrepublic.com". That web address was "goofy". When the "Cannot Find Server" error appeared, the address always started out with "ct.techrepublic.com". Just open your browser and type in "techrepublic.com" and Voila there I was.

    +
    0 Votes
    huoml

    that the EXACT link that IE7 gave me 'server eorror', worked fine in Firefox.

    Sometimes IE7 will give me 'server error' even for techrepublic.com, the main page, while firefox works fine.

    and this started in last few days. . . may be 10 days or so.

    +
    0 Votes
    drzaius

    Same here. The exact same link pasted into IE7 won't work, but will in Firefox

    +
    0 Votes
    karl

    I noticed that all the URLs for the arcticl links start out with ct.techrepublic.com.com
    duplicate .com at the end. Is that correct syntax?
    If that is correct, what browser setting would allow some people to read those links correctly and some browsers to not work?

    +
    0 Votes
    McKinney42

    The link in your newsletter will not work, it has been like this for a few days. I have two internet address, and it won't work on either, AOL or MSN. Please let me know how to correct this problem.

    +
    0 Votes
    OH Smeg

    That is nearly a year old so you are unlikely to get much of a response here.

    But what has happened is that TR has recently undergone a Site Upgrade and several things have been broken along the way. They should be sorted out within a couple of days as the Bugs get worked out. :)

    Col

    +
    0 Votes
    jdclyde

    get stuck in an infinite loop with questions in questions chasing each others tails!

    +
    0 Votes
    rkendsley

    It's been happening again to me for a few days now. *.com.com in IE 6.0 did not work. Guess I should upgrade to IE 7 eh? Anyway works in Google Chrome, like others had mentioned it works in FireFox. Will try IE7 at home tonight and report back.

    +
    0 Votes
    aphay

    It started to happen about a month ago. At first some links would work sometimes, but eventually they all stopped working. The links just take me to the http://ct.techrepublic.com.com... pages but never continue through to the right page like they do in Firefox. I just get the "Page cannot be displayed". I've tried putting the com.com into the privacy settings, but no luck. Right now I'm having to copy the links over to Firefox just to read the newsletter stories.

    Has anyone found a solution besides the com.com privacy fix?

    +
    0 Votes
    bbundy

    I tried the com.com solution, but it doesn't help. I've given up trying the links, because its just frustrating. I have Outlook 2003, IE 6 and Win XP. My computer is running smoothly, so I'm not looking to install FireFox to get around the problem. What's the easiest way to find newletter articles without clicking through the links?

    +
    0 Votes
    kbashir

    I was having this problem but then it resolved without changing any setting. But since yesterday they have again stop working. It is very strange that with so many people having problem no one from techrepublic tried to resolve this issue.

    +
    0 Votes
    messier-david

    I am having the same problem as everybody else. I will have no choice but to clear my inbox of all TechRepublic newsletters, since nobody has the time to copy and paste links from an IE window where you can't see the article, into Firefox, just to get around this issue which seems to have been reported to TR for nearly 2 months now, without resolution.

    Is anybody researching a fix?

    +
    0 Votes
    Underground_In_TN

    It started working for me a couple of weeks ago, but not from anything I did, or nothing I did intentionally to fix this problem. Unlike Kamran.Bashir's experience, it still works today. So far. Fingers crossed.

    +
    0 Votes
    drzaius

    Have you tried adding com.com to IE's privacy settings? (set to Always Allow) as noted in a couple of earlier posts. Worked for me.

    I know it doesn't really fix the root of the problem, but I have'nt had any problem with the links since

    +
    0 Votes
    messier-david

    Yes, I tried that. To no avail. If I copy the same link into Firefox, the link works just fine. But I'm not going to click on links on my email, copy and paste them into Firefox, and read the TR articles that way. I have better things to do with my time than try and figure out how/why TR can't get simple things like links working.

    +
    0 Votes
    kbashir

    I tried changing the Privacy setting but to no avail. I am not sure why it works for some and not for others. Anyone has other suggestions that we can try apart from installing FireFox (not for any attachment to IE but rather enviornment limitations).