Questions

Toshiba Satellite freezes on boot up.

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Toshiba Satellite freezes on boot up.

nicks.box
I've got quite a problem, I have a Toshiba Satellite notebook that has been a great little computer until just today. My wife went to get on it and it was frozen. She had to force a shut down and when it came back up it hit the bios screen and just froze. It does this consistently and I can't even make it to the XP splash screen. I can't get into system utilities or any boot options before it freezes again. I've tried safe mode, holding escape, nothing can get me around the problem. It seems to me its hardware related and its going to mean taking it to one of the Toshiba service centers because I don't know my way around laptops. Dosen't appear to be overheating, however. If anyone can throw out some suggestions before I go rack up another bill it would be appreciated.

Clarifications

RoadKillFLHR

Did you get this resolved? I have the exact same issue.

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    try

    shady108

    take the harddrive out and see if u get passed the splash scree, usually they freeze when they are stuck detecting IDE devices


    from your friendly Toshiba accredited engineer :)

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    ComputerCookie

    I've not found an laptops where it easy to access internals!!!!

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    shady108

    most toshiba laptops havethe hdds accessible from underneath, normally one or two screws and your there :)

    look for the plastic access panel with the hdd symbol (couple of round circles represeting the platters :) )

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    shady108

    when its stuck on the splash screen leave it there for about 20 mins and see if you get an IDE#1 error or IDE#0 error

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    londonflu

    Toshiba Satellite A105 that is freezing up about 3/4 of the way through the BIOS upon startup (according to the BIOS status bar). I tried the BIOS reset trick (remove battery and power plug, hold power button for 20 seconds, then plug power plug back in and start); however, the computer still freezes in the exact same spot in the BIOS. It doesn't prompt for a password or give any errors.
    If I act quickly, I can press F2 rapidly after I start the laptop and it says "Please Wait" instead of the normal "Press [F2]for SETUP" option. The BIOS screen shows the Toshiba backgroun with the Celeron M logo, but just doesn't want to get passed that.
    Other things I have tried:
    - reseated memory and restarted: same..
    - removed the wireless card and bluetooth cards and restarted without them: same..
    - removed HDD and restarted: same..
    - no sign on the case that there was any external damage... opened it up and it was clean and dry. Changed the CD ROM.
    I created a flash Bios disk from Toshiba's website, but can't get to that point to where it is reading the drives. What am I missing?!?! I want to turn this laptop into a frisbee. Please help!

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    0 Votes

    You might need to upgrade your memory chip(s).
    If you can get hold of some more memory to test out, then do that.
    Another thing to test out would be the battery. Take out your battery, WARNING: MAKE SURE THAT YOUR COMPUTER IS SWITCHED OFF AND UNPLUGGED BEFORE REMOVING THE BATTERY:
    When you have removed the batt, plug in the power jack and switch on, does it boot up ok now?. If it does then it would be your battery that is at fault.

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    ricrori32

    I had the very same problem went all over the net trying to resolve and I suddenly remembered that had an external bad hdd plugged in after I unplugged it everything was fine, I really hope this helps...

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    Bapster

    Other posters are correct, you need to start removing (removable components) 1 at a time.
    Pull out one of your Ram memory modules (either on bottom of the unit under a removable door) or under keyboard) same with hard drive, as well as battery. Also, try blowing the air out of the (vent) where the fan draws in cool are from the outside. these get clogged up and will cause your machine to freeze due to overheating.

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    iamdwayne

    I've got the same thing going on with my A105-S2021.I've tried removing all components and nothing changes. Could it be a bad memory chip?

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    arkangel11004

    To iamdwayne. If you are still having this issue, it very well could be a bad memory chip. I have an old toshiba sattelite 155cds laptop, and had it freeze at the toshiba logo on startup. I must have gotten lucky because I removed the memory chip and it booted up fine. After several boots, I was able to put the memory back in and it worked fine. It could also be a IDE error as well. Hope this helps,

    Regards

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    lsi1ver

    I don't know how many times I have had a computer not start because a of a bad usb device. unplug anything usb you can.

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    yogesh.karale

    I had same problem with my Toshiba Satellite, but was solved when I updated Bios. Be careful while flashing it.

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    jcitron

    I've seen this numerous times in laptops more than desktops. The machine freezes, rarely a blue screen of death (BSOD), and upon a reboot the drive is dead.

    I tell everyone to backup their data. Period. And more importantly, by data I mean documents, such as my documents folder. Applications can be replaced and reinstalled, but your personal data cannot.

    The replacement drive will run you between $100 and up, depending up on the size. Hopefully the machine is still under warranty and they'll do a hardware swap for you.

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    OH Smeg

    If the unit is still Under Garantee it must be some really good Hardware.

    The question was asked in 2008 and your reply was in 2012 some 4 years latter so I very much doubt that the person asking the question is still looking for an answer let alone has the same unit.

    Col

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    cpguru21

    Why does Tech Republic regurgitate these old posts? The OP is from 2008! IS it because others have posted on it recently? sheesh there should be a vehicle for closing topics after so long. Still be able to search and read but not post.

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    OH Smeg

    sheesh there should be a vehicle for closing topics after so long.

    That is being worked on and the reason why they pop up is because someone posts to them.

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    cpguru21

    thanks OH.

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    AMKR

    Toshiba Satelitte - there is a MICROSOFT UPDATE that is causing the memory corruption/bios freeze (lock out before you can get to any win-gui or anything - freezes ON the animation before the 4th blurb comes in - on Win 7). I had to send it back only to have windows mess it up AGAIN - so I fixed it myself. Hold zero and power on your machine - when you get to the toshiba logo - let go of zero - this allows you to bypass the freeze - and use the Win 7 with EMS Enabled - to wipe your comp to out of the box settings (or you can choose to save your info, but if your problem is on the harddrive than this wont help, pre-harddrive go for it). After this is done - it will reboot and still freeze - I thought I was going to have to resend it out - then I realized - I needed to reset the BIOS to default after the 'out-of-the-box' recovery - and on a TOSHIBA you do that by holding F2 before, and while you power on, simply reset to default, f10 save/exit - restart - and you comp will go past the screen and start re installing all of the drivers/windows stuff. Hope this helps... saved me a MONTH of no computer. People seem to think its the BIOS Update 2.80 but its not - even if you have 2.6 or earlier the Microsoft update will still cause the freeze (the bios update is to stop this, but I wouldn't mess with it, Im not even updating any of the windows updates til I know for sure it wont destroy my computer - I'M NOT YOUR THETA TESTER - ASSHOLES - You can't send me an update that is 'critical and important' that destroys the computers functionality...

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    AMKR

    Toshiba's are WEIRD. Unlike EVERY OTHER COMPUTER IN THE WORLD.... You need to hold the key BEFORE you start/power on your computer - ESPECIALLY for the BIOS - it's like they didn't even want you to be able to access it or something... Oh btw - if you use the EMS Win 7 Reset I mentioned - YOU NEED TO HAVE THE POWER ADAPTER IN BEFORE YOU START! just an FYI. Learned all this after HOURS AND HOURS AND HOURS on the phone with, Toshiba, The Repair Depot, Staples Warranty Center, Windows/Microsoft AND the only person who had any REAL helpful information was my dad (and the manager of the repair depo, who said - look man - I'm just going to do this in two seconds and send it back to you LOL) who just google'd it - and happens to be an IT guy so I know all the little tricks/tips to get something to work. Everyone else just apologized and said send it to be fixed *facepalm* Seriously - NEVER again will I buy Toshiba EVER EVER EVER' Any time I call them they try everything humanly possible to place the blame upon you, so they don't have to honor their warranty..I'm even considering going Linux or Mac - I'm done wtih all these bugs and problems with Windows, and with the major changes that are gonna shock people with Windows 8 (im iiifffyy about it... why make a computer more like a hard to use tablet or smart phone >:O) I'm a musician - I can't mess around like that with my lifeblood...Anyone know if Reaper and FL studio run on mac or linux cause if so I'm out - this is the last straw...

  • +
    0 Votes

    try

    shady108

    take the harddrive out and see if u get passed the splash scree, usually they freeze when they are stuck detecting IDE devices


    from your friendly Toshiba accredited engineer :)

    +
    0 Votes
    ComputerCookie

    I've not found an laptops where it easy to access internals!!!!

    +
    0 Votes
    shady108

    most toshiba laptops havethe hdds accessible from underneath, normally one or two screws and your there :)

    look for the plastic access panel with the hdd symbol (couple of round circles represeting the platters :) )

    +
    0 Votes
    shady108

    when its stuck on the splash screen leave it there for about 20 mins and see if you get an IDE#1 error or IDE#0 error

    +
    0 Votes
    londonflu

    Toshiba Satellite A105 that is freezing up about 3/4 of the way through the BIOS upon startup (according to the BIOS status bar). I tried the BIOS reset trick (remove battery and power plug, hold power button for 20 seconds, then plug power plug back in and start); however, the computer still freezes in the exact same spot in the BIOS. It doesn't prompt for a password or give any errors.
    If I act quickly, I can press F2 rapidly after I start the laptop and it says "Please Wait" instead of the normal "Press [F2]for SETUP" option. The BIOS screen shows the Toshiba backgroun with the Celeron M logo, but just doesn't want to get passed that.
    Other things I have tried:
    - reseated memory and restarted: same..
    - removed the wireless card and bluetooth cards and restarted without them: same..
    - removed HDD and restarted: same..
    - no sign on the case that there was any external damage... opened it up and it was clean and dry. Changed the CD ROM.
    I created a flash Bios disk from Toshiba's website, but can't get to that point to where it is reading the drives. What am I missing?!?! I want to turn this laptop into a frisbee. Please help!

    +
    0 Votes

    You might need to upgrade your memory chip(s).
    If you can get hold of some more memory to test out, then do that.
    Another thing to test out would be the battery. Take out your battery, WARNING: MAKE SURE THAT YOUR COMPUTER IS SWITCHED OFF AND UNPLUGGED BEFORE REMOVING THE BATTERY:
    When you have removed the batt, plug in the power jack and switch on, does it boot up ok now?. If it does then it would be your battery that is at fault.

    +
    0 Votes
    ricrori32

    I had the very same problem went all over the net trying to resolve and I suddenly remembered that had an external bad hdd plugged in after I unplugged it everything was fine, I really hope this helps...

    +
    0 Votes
    Bapster

    Other posters are correct, you need to start removing (removable components) 1 at a time.
    Pull out one of your Ram memory modules (either on bottom of the unit under a removable door) or under keyboard) same with hard drive, as well as battery. Also, try blowing the air out of the (vent) where the fan draws in cool are from the outside. these get clogged up and will cause your machine to freeze due to overheating.

    +
    0 Votes
    iamdwayne

    I've got the same thing going on with my A105-S2021.I've tried removing all components and nothing changes. Could it be a bad memory chip?

    +
    0 Votes
    arkangel11004

    To iamdwayne. If you are still having this issue, it very well could be a bad memory chip. I have an old toshiba sattelite 155cds laptop, and had it freeze at the toshiba logo on startup. I must have gotten lucky because I removed the memory chip and it booted up fine. After several boots, I was able to put the memory back in and it worked fine. It could also be a IDE error as well. Hope this helps,

    Regards

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    0 Votes
    lsi1ver

    I don't know how many times I have had a computer not start because a of a bad usb device. unplug anything usb you can.

    +
    0 Votes
    yogesh.karale

    I had same problem with my Toshiba Satellite, but was solved when I updated Bios. Be careful while flashing it.

    +
    1 Votes
    jcitron

    I've seen this numerous times in laptops more than desktops. The machine freezes, rarely a blue screen of death (BSOD), and upon a reboot the drive is dead.

    I tell everyone to backup their data. Period. And more importantly, by data I mean documents, such as my documents folder. Applications can be replaced and reinstalled, but your personal data cannot.

    The replacement drive will run you between $100 and up, depending up on the size. Hopefully the machine is still under warranty and they'll do a hardware swap for you.

    +
    0 Votes
    OH Smeg

    If the unit is still Under Garantee it must be some really good Hardware.

    The question was asked in 2008 and your reply was in 2012 some 4 years latter so I very much doubt that the person asking the question is still looking for an answer let alone has the same unit.

    Col

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    0 Votes
    cpguru21

    Why does Tech Republic regurgitate these old posts? The OP is from 2008! IS it because others have posted on it recently? sheesh there should be a vehicle for closing topics after so long. Still be able to search and read but not post.

    +
    0 Votes
    OH Smeg

    sheesh there should be a vehicle for closing topics after so long.

    That is being worked on and the reason why they pop up is because someone posts to them.

    +
    0 Votes
    cpguru21

    thanks OH.

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    0 Votes
    AMKR

    Toshiba Satelitte - there is a MICROSOFT UPDATE that is causing the memory corruption/bios freeze (lock out before you can get to any win-gui or anything - freezes ON the animation before the 4th blurb comes in - on Win 7). I had to send it back only to have windows mess it up AGAIN - so I fixed it myself. Hold zero and power on your machine - when you get to the toshiba logo - let go of zero - this allows you to bypass the freeze - and use the Win 7 with EMS Enabled - to wipe your comp to out of the box settings (or you can choose to save your info, but if your problem is on the harddrive than this wont help, pre-harddrive go for it). After this is done - it will reboot and still freeze - I thought I was going to have to resend it out - then I realized - I needed to reset the BIOS to default after the 'out-of-the-box' recovery - and on a TOSHIBA you do that by holding F2 before, and while you power on, simply reset to default, f10 save/exit - restart - and you comp will go past the screen and start re installing all of the drivers/windows stuff. Hope this helps... saved me a MONTH of no computer. People seem to think its the BIOS Update 2.80 but its not - even if you have 2.6 or earlier the Microsoft update will still cause the freeze (the bios update is to stop this, but I wouldn't mess with it, Im not even updating any of the windows updates til I know for sure it wont destroy my computer - I'M NOT YOUR THETA TESTER - ASSHOLES - You can't send me an update that is 'critical and important' that destroys the computers functionality...

    +
    1 Votes
    AMKR

    Toshiba's are WEIRD. Unlike EVERY OTHER COMPUTER IN THE WORLD.... You need to hold the key BEFORE you start/power on your computer - ESPECIALLY for the BIOS - it's like they didn't even want you to be able to access it or something... Oh btw - if you use the EMS Win 7 Reset I mentioned - YOU NEED TO HAVE THE POWER ADAPTER IN BEFORE YOU START! just an FYI. Learned all this after HOURS AND HOURS AND HOURS on the phone with, Toshiba, The Repair Depot, Staples Warranty Center, Windows/Microsoft AND the only person who had any REAL helpful information was my dad (and the manager of the repair depo, who said - look man - I'm just going to do this in two seconds and send it back to you LOL) who just google'd it - and happens to be an IT guy so I know all the little tricks/tips to get something to work. Everyone else just apologized and said send it to be fixed *facepalm* Seriously - NEVER again will I buy Toshiba EVER EVER EVER' Any time I call them they try everything humanly possible to place the blame upon you, so they don't have to honor their warranty..I'm even considering going Linux or Mac - I'm done wtih all these bugs and problems with Windows, and with the major changes that are gonna shock people with Windows 8 (im iiifffyy about it... why make a computer more like a hard to use tablet or smart phone >:O) I'm a musician - I can't mess around like that with my lifeblood...Anyone know if Reaper and FL studio run on mac or linux cause if so I'm out - this is the last straw...