Questions

Trouble getting my anti-virus and anti-malware to update.

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Trouble getting my anti-virus and anti-malware to update.

gtsi72
I am having trouble getting my anti-virus and anti-malware programs to update and the rouge antivirus 2009 dumped into my computer. I went online and researched how to remove it manually and did what was said. I did not find where there was anything left in the computer. I would like for some help with this and / or some ideas on what to do. Also would like some ideas on some good removal softwaer to handle the problem.
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    0 Votes
    jszivos

    Maybe the Windows Firewall is blocking the remote access to the antivirus server. The most efficient and brute force way of disabling the Windows Firewall is to disable the service. Run services.msc and disable the service. Don't forget to re-enable it when you finish.

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    gtsi72

    I have done that. I also went into saft mode and that didn't help either.

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    OldER Mycroft

    Difficult to advise you if you don't tell us what they actually ARE.

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    gtsi72

    I am using Free AVG 8.0 and Malwarebytes. I did try Ad-aware. The Ad-aware updated when I first installed it but wont now.

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    OldER Mycroft

    Trying to update any anti-virus applications since they themselves may have become infected.

    Your best bet is to download them from another computer, install them on the other computer (and update them!) then copy the relevant Program Files' folders for each, onto a thumb drive. This thumb drive can then be inserted into your infected machine and the anti-virus applications RUN from the thumb drive.

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    Jacky Howe

    Removing malware from System Restore points <br>
    To remove the malware, you must first disable System Restore, then scan the system with up-to-date antivirus software - allowing it to clean, delete, or quarantine any viruses found. After the system has been disinfected, you may then re-enable System Restore. The steps for disabling System Restore vary, depending on whether the default Start Menu or the Classic Start Menu is being used.
    <br><br>
    Default Start Menu <br>
    If using the default Start Menu, click Start | Control Panel | Performance and Maintenance | System. Select the System Restore tab and check "Turn off System Restore".
    <br><br>
    Classic Start Menu <br>
    If using the Classic Start Menu, click Start | Settings | Control Panel and double-click the System icon. Select the System Restore tab and check "Turn off System Restore".
    <br><br>
    After scanning the system and removing the offending malware, re-enable System Restore by repeating the steps, this time removing the check from "Turn off System Restore".
    <br><br>
    Click Start, Run type msconfig and press Enter.
    <br>
    Now if you have the Configuration Utility open. <br>
    Configure selective startup options<br>
    In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.<br>
    Click to clear the Process SYSTEM.INI File check box.<br>
    Click to clear the Process WIN.INI File check box.<br>
    Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.<br>
    Click the Services tab.<br>
    Click to select the Hide All Microsoft Services check box.<br>
    Click Disable All, and then click OK.<br>
    When you are prompted, save the settings and restart the PC.<br><br>
    Download Malwarebytes Anti-Malware, install it and update it.
    <br>
    http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe
    <br><br>

    * Double-click mbam-setup.exe and follow the prompts to install the program.<br>
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.<br>
    * If an update is found, it will download and install the latest version.<br>
    * Once the program has loaded, select Perform Quick Scan, then click Scan.<br>
    * When the scan is complete, click OK, then Show Results to view the results.<br>
    * Be sure that everything is checked, and click Remove Selected.<br>
    <br>
    I would keep scanning with it until it is clean by closing out and rebooting and running it again.
    <br>
    Just to be on the safe side when you finish do an online scan with Bitdefender. Or Google for an online scanner.
    <br>
    http://www.bitdefender.com/scan8/ie.html
    <br><br>
    If you can't access the internet to update MBAM try the instructions below to clear a path to the internet to be able to run MBAM.
    <br><br>
    From another PC download and install Spybot, update it and copy the the installed folders to a USB Stick.
    <br><br>
    Restart the PC in Safe Mode, navigate to the USB stick and run Spybot.
    <br><br>
    Download Spybot - Search & Destroy and install it. Update it. http://www.safer-networking.org/en/download/index.html
    <br><br>
    <i>Keep us informed as to your progress if you require further assistance.
    </i>

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    0 Votes
    Jacky Howe

    http://techrepublic.com.com/5208-6230-0.html?forumID=101&threadID=282069&messageID=2668960

    and checkout willcomp's post. Could you also post a HijackThis log file. We may be able to work out what we are up against.

  • +
    0 Votes
    jszivos

    Maybe the Windows Firewall is blocking the remote access to the antivirus server. The most efficient and brute force way of disabling the Windows Firewall is to disable the service. Run services.msc and disable the service. Don't forget to re-enable it when you finish.

    +
    0 Votes
    gtsi72

    I have done that. I also went into saft mode and that didn't help either.

    +
    0 Votes
    OldER Mycroft

    Difficult to advise you if you don't tell us what they actually ARE.

    +
    0 Votes
    gtsi72

    I am using Free AVG 8.0 and Malwarebytes. I did try Ad-aware. The Ad-aware updated when I first installed it but wont now.

    +
    0 Votes
    OldER Mycroft

    Trying to update any anti-virus applications since they themselves may have become infected.

    Your best bet is to download them from another computer, install them on the other computer (and update them!) then copy the relevant Program Files' folders for each, onto a thumb drive. This thumb drive can then be inserted into your infected machine and the anti-virus applications RUN from the thumb drive.

    +
    0 Votes
    Jacky Howe

    Removing malware from System Restore points <br>
    To remove the malware, you must first disable System Restore, then scan the system with up-to-date antivirus software - allowing it to clean, delete, or quarantine any viruses found. After the system has been disinfected, you may then re-enable System Restore. The steps for disabling System Restore vary, depending on whether the default Start Menu or the Classic Start Menu is being used.
    <br><br>
    Default Start Menu <br>
    If using the default Start Menu, click Start | Control Panel | Performance and Maintenance | System. Select the System Restore tab and check "Turn off System Restore".
    <br><br>
    Classic Start Menu <br>
    If using the Classic Start Menu, click Start | Settings | Control Panel and double-click the System icon. Select the System Restore tab and check "Turn off System Restore".
    <br><br>
    After scanning the system and removing the offending malware, re-enable System Restore by repeating the steps, this time removing the check from "Turn off System Restore".
    <br><br>
    Click Start, Run type msconfig and press Enter.
    <br>
    Now if you have the Configuration Utility open. <br>
    Configure selective startup options<br>
    In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.<br>
    Click to clear the Process SYSTEM.INI File check box.<br>
    Click to clear the Process WIN.INI File check box.<br>
    Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.<br>
    Click the Services tab.<br>
    Click to select the Hide All Microsoft Services check box.<br>
    Click Disable All, and then click OK.<br>
    When you are prompted, save the settings and restart the PC.<br><br>
    Download Malwarebytes Anti-Malware, install it and update it.
    <br>
    http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe
    <br><br>

    * Double-click mbam-setup.exe and follow the prompts to install the program.<br>
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.<br>
    * If an update is found, it will download and install the latest version.<br>
    * Once the program has loaded, select Perform Quick Scan, then click Scan.<br>
    * When the scan is complete, click OK, then Show Results to view the results.<br>
    * Be sure that everything is checked, and click Remove Selected.<br>
    <br>
    I would keep scanning with it until it is clean by closing out and rebooting and running it again.
    <br>
    Just to be on the safe side when you finish do an online scan with Bitdefender. Or Google for an online scanner.
    <br>
    http://www.bitdefender.com/scan8/ie.html
    <br><br>
    If you can't access the internet to update MBAM try the instructions below to clear a path to the internet to be able to run MBAM.
    <br><br>
    From another PC download and install Spybot, update it and copy the the installed folders to a USB Stick.
    <br><br>
    Restart the PC in Safe Mode, navigate to the USB stick and run Spybot.
    <br><br>
    Download Spybot - Search & Destroy and install it. Update it. http://www.safer-networking.org/en/download/index.html
    <br><br>
    <i>Keep us informed as to your progress if you require further assistance.
    </i>

    +
    0 Votes
    Jacky Howe

    http://techrepublic.com.com/5208-6230-0.html?forumID=101&threadID=282069&messageID=2668960

    and checkout willcomp's post. Could you also post a HijackThis log file. We may be able to work out what we are up against.